Orangetheory Job Tasks/MBO Questions And
Answers Verified by Experts
What is important about the waitlist? -It has 10 people on it
-You click "waitlist confirmed" to book member in the class
-responsibility is then on them to check their app to see if they made it into class
What is the policy for membership cancellations? The member has a 30 day period before
membership expires, usually they get billed one more time
-They do not get billed when they request to cancel their membership within 5 days of last
billing date
What's one thing you have to send to a newly signed member? A docusign or
membership agreement
What are the first time incentives? Premier: Get $50 retail bucks
Elite: 3 comps (expire in 30 days)
Basic: 2 comps (expire in 30 days)
, Orangetheory Job Tasks/MBO Questions And
Answers Verified by Experts
What can you find in the schedule tab? Upcoming classes for that member
What can you find in the purchases tab? The member's history of retail/water/classes
they've bought
What can you find in the account details tab? Everything about the member's history
-top bar usually should be green
-It shows classes remaining and billing date
What can you find in the autopay schedule tab? It shows when the member gets billed
How do you calculate max HR? 220-age
When making calls, what should you do? Check their contact logs and check account
details
What document should absolutely everyone have? Client Intake form
Answers Verified by Experts
What is important about the waitlist? -It has 10 people on it
-You click "waitlist confirmed" to book member in the class
-responsibility is then on them to check their app to see if they made it into class
What is the policy for membership cancellations? The member has a 30 day period before
membership expires, usually they get billed one more time
-They do not get billed when they request to cancel their membership within 5 days of last
billing date
What's one thing you have to send to a newly signed member? A docusign or
membership agreement
What are the first time incentives? Premier: Get $50 retail bucks
Elite: 3 comps (expire in 30 days)
Basic: 2 comps (expire in 30 days)
, Orangetheory Job Tasks/MBO Questions And
Answers Verified by Experts
What can you find in the schedule tab? Upcoming classes for that member
What can you find in the purchases tab? The member's history of retail/water/classes
they've bought
What can you find in the account details tab? Everything about the member's history
-top bar usually should be green
-It shows classes remaining and billing date
What can you find in the autopay schedule tab? It shows when the member gets billed
How do you calculate max HR? 220-age
When making calls, what should you do? Check their contact logs and check account
details
What document should absolutely everyone have? Client Intake form
