Supervision Level 3 GPSTC Exam
Questions and Answers 100% Pass
55% - ✔✔What percentage of working hours does a supervisor spend communicating
with subordinates?
Communication - ✔✔A process by which information is exchanged between
individuals through a common system of symbols, signs, or behavior.
Guidelines for effective interpersonal communication - ✔✔Requires two or more people
and when goals are compatible the messages are interpreted accurately
Guidelines for effective written and spoken communication - ✔✔Have something to
say, have someone to say it to, and have the tools to do it ( mechanics of writing such as
punctuation, spelling, grammar, and adequate vocabulary)
One-way communication - ✔✔This is best used when speed is imperative, orderliness is
significant, and compliance is imperative.
Two-way communication - ✔✔A process in which information flows in two
directions—the receiver provides feedback, and the sender is receptive to the feedback.
Techniques for overcoming communication barriers - ✔✔Creating an environment in
which there is mutual respect and trust between themselves and subordinates. Create a
supportive relationship, develop awareness for the subordinates needs, maximize
feedback, use face to face conversation, strive be acutely aware of semantical
differences, use direct and simple language, and repeat when needed.
COPYRIGHT © 2025 BY EMILY CHARLENE, ALL RIGHTS RESERVED 1
, Barriers to time management - ✔✔Decreasing naturalness, negative mental
programming, and self-limiting beliefs
Law of Correspondence - ✔✔A tendency to become on the inside what you most
admire in other people.
Mental techniques/methods for effective time management - ✔✔Positive self-talk,
visualization, mental rehearsal, modeling (law of correspondence), become a teacher, be
a role model
Time management strategies - ✔✔Know how to spend your time, set priorities, use a
planning tool, get organized, schedule your time appropriately, delegate, stop
procrastinating, manage external time wasters, avoid multi tasking, and stay healthy.
Self-esteem - ✔✔How much do you like yourself? Key to peak performance.
Self-efficacy - ✔✔How effective you feel you are doing or accomplishing a task or job.
When you are really good at something, you experience positive feelings of
___________ ____________.
Self-esteem builders - ✔✔Determine your values, strive for mastery, know what you
want
Three steps to performance improvement - ✔✔Determine your values and resolve to
live your life consistent with those values, dedicate yourself to mastery, to becoming
absolutely excellent at what you do, ensure that your goals and activities are congruent
with your true values and convictions.
21 - ✔✔It takes _______ days to form a new habit pattern.
Three steps in the motivating cycle - ✔✔Need, Responding Behavior, and Goal. All
three equal Satisfaction
COPYRIGHT © 2025 BY EMILY CHARLENE, ALL RIGHTS RESERVED 2
Questions and Answers 100% Pass
55% - ✔✔What percentage of working hours does a supervisor spend communicating
with subordinates?
Communication - ✔✔A process by which information is exchanged between
individuals through a common system of symbols, signs, or behavior.
Guidelines for effective interpersonal communication - ✔✔Requires two or more people
and when goals are compatible the messages are interpreted accurately
Guidelines for effective written and spoken communication - ✔✔Have something to
say, have someone to say it to, and have the tools to do it ( mechanics of writing such as
punctuation, spelling, grammar, and adequate vocabulary)
One-way communication - ✔✔This is best used when speed is imperative, orderliness is
significant, and compliance is imperative.
Two-way communication - ✔✔A process in which information flows in two
directions—the receiver provides feedback, and the sender is receptive to the feedback.
Techniques for overcoming communication barriers - ✔✔Creating an environment in
which there is mutual respect and trust between themselves and subordinates. Create a
supportive relationship, develop awareness for the subordinates needs, maximize
feedback, use face to face conversation, strive be acutely aware of semantical
differences, use direct and simple language, and repeat when needed.
COPYRIGHT © 2025 BY EMILY CHARLENE, ALL RIGHTS RESERVED 1
, Barriers to time management - ✔✔Decreasing naturalness, negative mental
programming, and self-limiting beliefs
Law of Correspondence - ✔✔A tendency to become on the inside what you most
admire in other people.
Mental techniques/methods for effective time management - ✔✔Positive self-talk,
visualization, mental rehearsal, modeling (law of correspondence), become a teacher, be
a role model
Time management strategies - ✔✔Know how to spend your time, set priorities, use a
planning tool, get organized, schedule your time appropriately, delegate, stop
procrastinating, manage external time wasters, avoid multi tasking, and stay healthy.
Self-esteem - ✔✔How much do you like yourself? Key to peak performance.
Self-efficacy - ✔✔How effective you feel you are doing or accomplishing a task or job.
When you are really good at something, you experience positive feelings of
___________ ____________.
Self-esteem builders - ✔✔Determine your values, strive for mastery, know what you
want
Three steps to performance improvement - ✔✔Determine your values and resolve to
live your life consistent with those values, dedicate yourself to mastery, to becoming
absolutely excellent at what you do, ensure that your goals and activities are congruent
with your true values and convictions.
21 - ✔✔It takes _______ days to form a new habit pattern.
Three steps in the motivating cycle - ✔✔Need, Responding Behavior, and Goal. All
three equal Satisfaction
COPYRIGHT © 2025 BY EMILY CHARLENE, ALL RIGHTS RESERVED 2
