Leadership and Management Exam 1 Practice Questions With Correct Detailed Answers 100% Verified.

Exam 1 preparation Marquis and Huston chapters 19, 1, 8, 21, 20 - correct answer Course Objective Category and % of NCLEX Blueprint Content Number of Items on Exam 1-9 Management of Care 20 % Psychosocial Integrity 9% A)Communication, Emotional Intelligence 8-10 items on exam 2,4,7,8 Management of Care 20 % B)Decision Making & Problem Solving 10 items on exam 2,4,7,8 Management of Care 20 % C)Change Management 8-10 items on exam 2,3,7,8 Management of Care 20 % D)Conflict Management 10 items on exam 2,3,4,5,7,8 Management of Care 20 % E)Delegation 10-12 items on exam Total Items on Exam 50 Exam Reference Card Instructions Students may prepare an Exam Reference Card using ONE 5X8 index card (provided by instructor) on concepts being tested for each exam during the semester. Students must follow the guidelines for preparing the card. ALL cards will be collected after the exam and will become the property of the instructor - correct answer Guidelines: Guidelines: • ONE 5X8 index card provided by instructor • Students full name first and last will be printed on card • Print or type content on card or paste to card. • No folded or according type paper and no sticky notes attached to card. • Single flat surface front and back of index card may be used. Week 1:Communication Chapter 19 Organizational, Interpersonal, and Group Communication Organizational strategies: p.441-442 A)Leader-managers assess organizational communication -Leader-managers understand the organization's structure and recognize who is affected by decisions 1.Communication is not a one-way channel -the leader-manager must consult with those areas for feedback before the communication occurs. 2.Communication must be clear, simple, precise -adjust their language as necessary to the target audience. 3.Senders should seek feedback whether communication is received -One way to do this is to ask the receiver to repeat the communication or instructions. -sender should continue follow-up communication in an effort to determine if the communication is being acted upon. The sender is responsible for ensuring that the message is understood. 4.Multiple communication methods should be used Unnecessary i - correct answer Channels of communication: p. 442-443: Note books refers to channels in relation to a manger. Think about in relation to a bedside nurse. A)Upward: (From subordinate to superior) In upward communication, the manager is a subordinate to higher management. -Needs and wants are communicated upward to the next level in the hierarchy. -Those at this higher level make decisions for a greater segment of the organization than do the lower-level managers. B)Downward: (From Superior to Subordinate) the manager relays information to subordinates. This is a traditional form of communication in organizations and helps to coordinate activities in various levels of the hierarchy. C)Horizontal: (From Peer to Peer) -managers interact with others on the same hierarchical level as themselves who are managing different segments of the organization. -The need for horizontal communication increases as departmental interdependence increases. D)Diagonal: (Between individuals at differing hierarchy levels) -the manager interacts with personnel and managers of other departments and groups such as physicians, who are not on the same level of the organizational hierarchy. -this communication is vital to the organization's functioning. Diagonal communication tends to be less formal than other types of communication. E)Grapevine: (Informal, haphazard, random , usually involve small groups) -flows quickly and haphazardly among people at all hierarchical levels and usually involves three or four people at a time. -Senders have little accountability for the message, and often the message becomes distorted as it speeds along note:Grapevine communication is subject to error and distortion because of the speed at which it passes and because the sender has little formal accountability for the message. Modes of communication p. 444 a)Face-to-face communication. Oral communication is rapid but may result in fewer people receiving the information than necessary. Managers communicate verbally upward and downward and formally and informally. B)Telephone communication. A telephone call is rapid and allows the receiver to clarify the message at the time it is given. It does not, however, allow the receipt of nonverbal messages for either the sender or receiver of the message. C)Nonverbal communication. Nonverbal communication includes facial expression, body movements, and gestures and is commonly referred to as body language. note: Nonverbal communication is considered more reliable than verbal communication because it conveys the emotional part of the message. -There is significant danger, however, in misinterpreting nonverbal messages if they are not assessed in context with the verbal message. - correct answer Elements of Nonverbal communication: A)Space -The study of how space and territory affect communication is called proxemics -All of us have an invisible zone of psychological comfort that acts as a buffer against unwanted touching and attacks. The degree of space we require depends on who we are talking to as well as the situation we are in -between 0 and 18 inches of space is typically considered appropriate only for