Cloud Credential Council (CCC) Professional Cloud Service Manager
Exam
Question 1: In cloud service management, what does the term “Cloud Service Lifecycle”
refer to?
Options:
A: The phases from strategy to retirement of a cloud service
B: The physical lifespan of cloud hardware
C: The period a customer uses cloud services
D: The time required to launch a cloud data center
Answer: A
Explanation: The Cloud Service Lifecycle covers the stages from planning, design, transition,
operation, to retirement of a cloud service, ensuring effective management throughout its
existence.
Question 2: Which cloud service model provides a complete platform for developing,
running, and managing applications?
Options:
A: IaaS
B: PaaS
C: SaaS
D: DaaS
Answer: B
Explanation: Platform as a Service (PaaS) offers an environment to build, test, deploy, and
manage applications without the complexity of managing the underlying infrastructure.
Question 3: What is one of the key responsibilities of a Cloud Service Manager?
Options:
A: Writing application code
B: Ensuring compliance with cloud governance policies
C: Installing physical servers
D: Developing hardware components
Answer: B
Explanation: A Cloud Service Manager oversees compliance, ensuring that cloud services adhere
to governance, risk, and compliance (GRC) requirements.
Question 4: Which framework is commonly used as a guideline for IT service management
in the cloud?
Options:
A: Agile
B: ITIL
C: Six Sigma
D: DevOps
,Answer: B
Explanation: ITIL is widely adopted for managing IT services, including those provided via
cloud, by standardizing service management practices.
Question 5: Which characteristic is essential for cloud service delivery models?
Options:
A: On-premise deployment
B: Scalability
C: Limited accessibility
D: High capital expenditure
Answer: B
Explanation: Scalability is crucial for cloud services as it enables resources to adjust according to
demand, ensuring efficient service delivery.
Question 6: What is a major benefit of using cloud computing architectures?
Options:
A: Increased hardware costs
B: Enhanced flexibility and agility
C: Restricted resource pooling
D: Limited service delivery options
Answer: B
Explanation: Cloud computing architectures enable organizations to be more agile and flexible
by allowing dynamic resource allocation and scalability.
Question 7: In the context of cloud governance, what does GRC stand for?
Options:
A: Governance, Risk, and Compliance
B: Global Resource Center
C: General Resource Control
D: Governance, Regulation, and Control
Answer: A
Explanation: GRC refers to Governance, Risk, and Compliance, which is fundamental in
managing and ensuring the proper operation of cloud services.
Question 8: Which service model typically offers complete software solutions delivered
over the internet?
Options:
A: IaaS
B: PaaS
C: SaaS
D: NaaS
Answer: C
Explanation: Software as a Service (SaaS) provides fully managed software applications
accessible over the internet without local installation.
,Question 9: What is a key factor in managing cloud services effectively?
Options:
A: Manual updates
B: Automation and orchestration
C: Static resource allocation
D: Minimal monitoring
Answer: B
Explanation: Automation and orchestration are critical for efficient cloud service management,
enabling faster deployment and scaling while reducing manual errors.
Question 10: Which of the following best describes cloud service delivery models?
Options:
A: Only available for large enterprises
B: Rely on physical data centers exclusively
C: Include public, private, and hybrid models
D: Are limited to SaaS applications
Answer: C
Explanation: Cloud service delivery models include public, private, and hybrid approaches,
offering various levels of control, security, and customization.
Question 11: What does ITIL stand for in cloud service management?
Options:
A: Information Technology Infrastructure Library
B: International Technology and Innovation Lab
C: Integrated Technology Information Line
D: Internal Tools for IT Leadership
Answer: A
Explanation: ITIL stands for Information Technology Infrastructure Library, a set of best
practices for delivering IT services efficiently.
Question 12: Which phase of the cloud service lifecycle involves retiring outdated services?
Options:
A: Design
B: Transition
C: Operation
D: Retirement
Answer: D
Explanation: The retirement phase involves decommissioning cloud services that are no longer
effective or needed.
Question 13: What is the primary focus of cloud service management fundamentals?
Options:
A: Hardware maintenance
B: Efficient service delivery and lifecycle management
C: Marketing strategies for cloud solutions
D: In-house software development
, Answer: B
Explanation: Cloud service management fundamentals emphasize efficient delivery, continuous
improvement, and effective lifecycle management of cloud services.
Question 14: What role does a cloud service manager play in ensuring GRC?
Options:
A: Overseeing physical security only
B: Integrating risk management and compliance across cloud operations
C: Developing marketing materials
D: Managing customer relationships exclusively
Answer: B
Explanation: A cloud service manager integrates risk management and compliance measures,
ensuring that the cloud service adheres to regulatory and internal standards.
Question 15: Which of the following is a best practice for managing cloud services?
Options:
A: Ignoring performance metrics
B: Continuous monitoring and improvement
C: Avoiding automation
D: Relying solely on manual processes
Answer: B
Explanation: Continuous monitoring and improvement ensure that cloud services remain
efficient, secure, and aligned with business needs.
Question 16: What is the main benefit of a cloud service catalog?
Options:
A: Increases service costs
B: Provides a comprehensive listing of available cloud services
C: Limits customer access to services
D: Reduces service performance
Answer: B
Explanation: A cloud service catalog lists all available cloud services, aiding both customers and
managers in understanding and selecting services.
Question 17: How do cloud service models differ in terms of customer management
responsibilities?
Options:
A: They do not differ
B: IaaS requires customers to manage applications, while SaaS requires minimal management
C: PaaS requires customers to build hardware
D: SaaS requires customers to handle operating system updates
Answer: B
Explanation: In IaaS, customers manage applications and data, while SaaS providers handle most
management aspects, reducing the customer’s responsibilities.
Exam
Question 1: In cloud service management, what does the term “Cloud Service Lifecycle”
refer to?
Options:
A: The phases from strategy to retirement of a cloud service
B: The physical lifespan of cloud hardware
C: The period a customer uses cloud services
D: The time required to launch a cloud data center
Answer: A
Explanation: The Cloud Service Lifecycle covers the stages from planning, design, transition,
operation, to retirement of a cloud service, ensuring effective management throughout its
existence.
Question 2: Which cloud service model provides a complete platform for developing,
running, and managing applications?
Options:
A: IaaS
B: PaaS
C: SaaS
D: DaaS
Answer: B
Explanation: Platform as a Service (PaaS) offers an environment to build, test, deploy, and
manage applications without the complexity of managing the underlying infrastructure.
Question 3: What is one of the key responsibilities of a Cloud Service Manager?
Options:
A: Writing application code
B: Ensuring compliance with cloud governance policies
C: Installing physical servers
D: Developing hardware components
Answer: B
Explanation: A Cloud Service Manager oversees compliance, ensuring that cloud services adhere
to governance, risk, and compliance (GRC) requirements.
Question 4: Which framework is commonly used as a guideline for IT service management
in the cloud?
Options:
A: Agile
B: ITIL
C: Six Sigma
D: DevOps
,Answer: B
Explanation: ITIL is widely adopted for managing IT services, including those provided via
cloud, by standardizing service management practices.
Question 5: Which characteristic is essential for cloud service delivery models?
Options:
A: On-premise deployment
B: Scalability
C: Limited accessibility
D: High capital expenditure
Answer: B
Explanation: Scalability is crucial for cloud services as it enables resources to adjust according to
demand, ensuring efficient service delivery.
Question 6: What is a major benefit of using cloud computing architectures?
Options:
A: Increased hardware costs
B: Enhanced flexibility and agility
C: Restricted resource pooling
D: Limited service delivery options
Answer: B
Explanation: Cloud computing architectures enable organizations to be more agile and flexible
by allowing dynamic resource allocation and scalability.
Question 7: In the context of cloud governance, what does GRC stand for?
Options:
A: Governance, Risk, and Compliance
B: Global Resource Center
C: General Resource Control
D: Governance, Regulation, and Control
Answer: A
Explanation: GRC refers to Governance, Risk, and Compliance, which is fundamental in
managing and ensuring the proper operation of cloud services.
Question 8: Which service model typically offers complete software solutions delivered
over the internet?
Options:
A: IaaS
B: PaaS
C: SaaS
D: NaaS
Answer: C
Explanation: Software as a Service (SaaS) provides fully managed software applications
accessible over the internet without local installation.
,Question 9: What is a key factor in managing cloud services effectively?
Options:
A: Manual updates
B: Automation and orchestration
C: Static resource allocation
D: Minimal monitoring
Answer: B
Explanation: Automation and orchestration are critical for efficient cloud service management,
enabling faster deployment and scaling while reducing manual errors.
Question 10: Which of the following best describes cloud service delivery models?
Options:
A: Only available for large enterprises
B: Rely on physical data centers exclusively
C: Include public, private, and hybrid models
D: Are limited to SaaS applications
Answer: C
Explanation: Cloud service delivery models include public, private, and hybrid approaches,
offering various levels of control, security, and customization.
Question 11: What does ITIL stand for in cloud service management?
Options:
A: Information Technology Infrastructure Library
B: International Technology and Innovation Lab
C: Integrated Technology Information Line
D: Internal Tools for IT Leadership
Answer: A
Explanation: ITIL stands for Information Technology Infrastructure Library, a set of best
practices for delivering IT services efficiently.
Question 12: Which phase of the cloud service lifecycle involves retiring outdated services?
Options:
A: Design
B: Transition
C: Operation
D: Retirement
Answer: D
Explanation: The retirement phase involves decommissioning cloud services that are no longer
effective or needed.
Question 13: What is the primary focus of cloud service management fundamentals?
Options:
A: Hardware maintenance
B: Efficient service delivery and lifecycle management
C: Marketing strategies for cloud solutions
D: In-house software development
, Answer: B
Explanation: Cloud service management fundamentals emphasize efficient delivery, continuous
improvement, and effective lifecycle management of cloud services.
Question 14: What role does a cloud service manager play in ensuring GRC?
Options:
A: Overseeing physical security only
B: Integrating risk management and compliance across cloud operations
C: Developing marketing materials
D: Managing customer relationships exclusively
Answer: B
Explanation: A cloud service manager integrates risk management and compliance measures,
ensuring that the cloud service adheres to regulatory and internal standards.
Question 15: Which of the following is a best practice for managing cloud services?
Options:
A: Ignoring performance metrics
B: Continuous monitoring and improvement
C: Avoiding automation
D: Relying solely on manual processes
Answer: B
Explanation: Continuous monitoring and improvement ensure that cloud services remain
efficient, secure, and aligned with business needs.
Question 16: What is the main benefit of a cloud service catalog?
Options:
A: Increases service costs
B: Provides a comprehensive listing of available cloud services
C: Limits customer access to services
D: Reduces service performance
Answer: B
Explanation: A cloud service catalog lists all available cloud services, aiding both customers and
managers in understanding and selecting services.
Question 17: How do cloud service models differ in terms of customer management
responsibilities?
Options:
A: They do not differ
B: IaaS requires customers to manage applications, while SaaS requires minimal management
C: PaaS requires customers to build hardware
D: SaaS requires customers to handle operating system updates
Answer: B
Explanation: In IaaS, customers manage applications and data, while SaaS providers handle most
management aspects, reducing the customer’s responsibilities.
