Emergency Medical Dispatch Study Guide Questions
Correctly Answered 2025/2026
BLS Hot - Correct Answer A resource with basic life support capability, dispatched
and told to respond in an emergency response mode.
Full Response - Correct Answer When "everything rolls" using the emergency
response mode.
BLS Cold - Correct Answer A resource with basic life support capability, dispatched
and told to respond in a normal response mode
ALS Hot - Correct Answer A resource with advanced life support capability, dispatched
and told to respond in an emergency response mode.
All Callers interrogation - Correct Answer Guide card types that can be used on ALL
types of 9-1-1 calls
Phase 1 - Correct Answer Call-Receiving Activities (Collect). In this phase, an EMD
takes an incoming call and goes through an "All Callers Interrogation" sequence
Phase 2 - Correct Answer Dispatch Activities (Dispatch). Questioning continues in this
phase, and based on the information gathered during the call-receiving phase, the EMD
turns to the proper guidecard.
Phase 3 - Correct Answer Post-Dispatch Activities (Provide). Once resources have
been dispatched, the EMD prepares the caller or patient for the arrival of responding
EMS personnel. The EMD also updates responding personnel with additional
information as it is received.
Anaphylactic Shock - Correct Answer The most critical allergic reaction that typically
manifests suddenly
ASTM Standards - Correct Answer Suggest that 7-10% of calls be reviewed for QA/QI
Purposes
Alert level of consciousness - Correct Answer The highest level of consciousness. It
means the patient is aware of his or her surroundings. If a patient is determined to be
alert, there is less cause for concern.
Verbal Level of Consciousness - Correct Answer The second highest level of
consciousness. These patients are awake only when you talk to or yell at them (verbal
stimulus). They tend to fall asleep unless you constantly talk to them
, Pain level of consciousness - Correct Answer The second lowest level of
consciousness. A person in this state is only able to be awakened with noxious (painful)
stimuli and they require noxious stimulants to stay awake.
Unresponsive level of consciousness - Correct Answer The lowest and most
dangerous level of consciousness. Patients in this state can't be aroused by any
stimulus.
Damages - Correct Answer Anything awarded to winning plaintiffs in a lawsuit
Internal & External Bleeding - Correct Answer When assessing bleeding, the EMD's
two main sites of concern for bleeding
Blind Environment - Correct Answer The environment that EMD's operate in because
EMD's must rely on patient self reporting or a third party
The Nervous System - Correct Answer The body system that controls all of your body
functions
Quality Assurance/Quality Improvement - Correct Answer The importance of the
medical presence in dispatch centers has created the need for medical quality
assurance positions. Continuing education programs should focus on areas of this
topic!!
The 3 Chief Complaint Types - Correct Answer Medical, Trauma, Time Life Critical
Critical Incident Stress Management - Correct Answer a comprehensive, systematic
and multi-component approach for the reduction and control of harmful aspects of
stress, following a critical incident.
Chest Pain Guide card - Correct Answer Guide card that contains conditions like
pleurisy or hiatal hernias
Continuing Education - Correct Answer Education that is employment or license
related; EMD's should receive this MONTHLY
Diabetes - Correct Answer a disorder where the body does not produce insulin or does
not use it efficiently. Type one, Type two and Gestational are all different types.
post-traumatic stress disorder (PTSD) - Correct Answer the term applied as the official
diagnosis when individuals experience very intense arousal subsequent to the traumatic
stressor
The Digestive System - Correct Answer Body system that digests food and eliminates
waste
Correctly Answered 2025/2026
BLS Hot - Correct Answer A resource with basic life support capability, dispatched
and told to respond in an emergency response mode.
Full Response - Correct Answer When "everything rolls" using the emergency
response mode.
BLS Cold - Correct Answer A resource with basic life support capability, dispatched
and told to respond in a normal response mode
ALS Hot - Correct Answer A resource with advanced life support capability, dispatched
and told to respond in an emergency response mode.
All Callers interrogation - Correct Answer Guide card types that can be used on ALL
types of 9-1-1 calls
Phase 1 - Correct Answer Call-Receiving Activities (Collect). In this phase, an EMD
takes an incoming call and goes through an "All Callers Interrogation" sequence
Phase 2 - Correct Answer Dispatch Activities (Dispatch). Questioning continues in this
phase, and based on the information gathered during the call-receiving phase, the EMD
turns to the proper guidecard.
Phase 3 - Correct Answer Post-Dispatch Activities (Provide). Once resources have
been dispatched, the EMD prepares the caller or patient for the arrival of responding
EMS personnel. The EMD also updates responding personnel with additional
information as it is received.
Anaphylactic Shock - Correct Answer The most critical allergic reaction that typically
manifests suddenly
ASTM Standards - Correct Answer Suggest that 7-10% of calls be reviewed for QA/QI
Purposes
Alert level of consciousness - Correct Answer The highest level of consciousness. It
means the patient is aware of his or her surroundings. If a patient is determined to be
alert, there is less cause for concern.
Verbal Level of Consciousness - Correct Answer The second highest level of
consciousness. These patients are awake only when you talk to or yell at them (verbal
stimulus). They tend to fall asleep unless you constantly talk to them
, Pain level of consciousness - Correct Answer The second lowest level of
consciousness. A person in this state is only able to be awakened with noxious (painful)
stimuli and they require noxious stimulants to stay awake.
Unresponsive level of consciousness - Correct Answer The lowest and most
dangerous level of consciousness. Patients in this state can't be aroused by any
stimulus.
Damages - Correct Answer Anything awarded to winning plaintiffs in a lawsuit
Internal & External Bleeding - Correct Answer When assessing bleeding, the EMD's
two main sites of concern for bleeding
Blind Environment - Correct Answer The environment that EMD's operate in because
EMD's must rely on patient self reporting or a third party
The Nervous System - Correct Answer The body system that controls all of your body
functions
Quality Assurance/Quality Improvement - Correct Answer The importance of the
medical presence in dispatch centers has created the need for medical quality
assurance positions. Continuing education programs should focus on areas of this
topic!!
The 3 Chief Complaint Types - Correct Answer Medical, Trauma, Time Life Critical
Critical Incident Stress Management - Correct Answer a comprehensive, systematic
and multi-component approach for the reduction and control of harmful aspects of
stress, following a critical incident.
Chest Pain Guide card - Correct Answer Guide card that contains conditions like
pleurisy or hiatal hernias
Continuing Education - Correct Answer Education that is employment or license
related; EMD's should receive this MONTHLY
Diabetes - Correct Answer a disorder where the body does not produce insulin or does
not use it efficiently. Type one, Type two and Gestational are all different types.
post-traumatic stress disorder (PTSD) - Correct Answer the term applied as the official
diagnosis when individuals experience very intense arousal subsequent to the traumatic
stressor
The Digestive System - Correct Answer Body system that digests food and eliminates
waste
