EMPLOYEE TRAINING &
DEVELOPMENT FINAL EXAM
QUESTIONS AND ANSWERS
expert systems - Answer-Technology (usually software) that
organizes and applies human experts' knowledge to specific problems.
performance appraisal - Answer-the process of measuring an employee's
performance
mentor - Answer-An experienced, productive senior employee who helps develop a
less experienced employee (a protégé).
coach - Answer-A peer or manager who works with employees to motivate them,
help them develop skills, and provide
reinforcement and feedback
succession planning - Answer-The process of identifying and
tracking high-potential employees for advancement in a company.
on-boarding - Answer-the orientation process for newly hired managers
virtual reality - Answer-A computer-based technology often
used in simulations that provides trainees with a three-dimensional learning
experience that approximates reality.
program design - Answer-The organization and coordination of
a training program.
curriculum - Answer-An organized program of study designed to meet a complex
learning objective such as preparing a learner to become a salesperson, certified
computer network technician or a licensed nurse.
rfp - Answer-request for proposal - A document that outlines for potential vendors
and consultants the requirements for winning and fulfilling a contract with a
company.
support network - Answer-A group of two or more trainees who agree to meet and
discuss their progress in using learned capabilities on the job.
opportunity to perform - Answer-the chance to use learned capabilities
criteria - Answer-measures or outcomes that trainer and the company use to
evaluate training programs
DEVELOPMENT FINAL EXAM
QUESTIONS AND ANSWERS
expert systems - Answer-Technology (usually software) that
organizes and applies human experts' knowledge to specific problems.
performance appraisal - Answer-the process of measuring an employee's
performance
mentor - Answer-An experienced, productive senior employee who helps develop a
less experienced employee (a protégé).
coach - Answer-A peer or manager who works with employees to motivate them,
help them develop skills, and provide
reinforcement and feedback
succession planning - Answer-The process of identifying and
tracking high-potential employees for advancement in a company.
on-boarding - Answer-the orientation process for newly hired managers
virtual reality - Answer-A computer-based technology often
used in simulations that provides trainees with a three-dimensional learning
experience that approximates reality.
program design - Answer-The organization and coordination of
a training program.
curriculum - Answer-An organized program of study designed to meet a complex
learning objective such as preparing a learner to become a salesperson, certified
computer network technician or a licensed nurse.
rfp - Answer-request for proposal - A document that outlines for potential vendors
and consultants the requirements for winning and fulfilling a contract with a
company.
support network - Answer-A group of two or more trainees who agree to meet and
discuss their progress in using learned capabilities on the job.
opportunity to perform - Answer-the chance to use learned capabilities
criteria - Answer-measures or outcomes that trainer and the company use to
evaluate training programs
