BUS TRAINING AND DEVELOPMENT
FINAL EXAM QUESTIONS WITH
CORRECT ANSWERS
What are the Five Phases of the Training Cycle? - Answer-ADDIE -acronym
1. Analyze Needs
2. Design Training
3. Develop Training
4. Implement Training
5. Evaluate Training
Analyze Needs - Answer-"Needs Assessment"
-Investigate/determine training problem
-Some form of analysis (organizational & job: task and people)
Design Training - Answer--Usually in the form of a proposal
-Must be based on the findings of the needs assessment
-Purpose of the training and who to train
-Identifies what content to train, expressed as KSA
-Determine delivery method
Develop Training - Answer--Prepare training materials
(outline, handouts, visual aids, tests, exercises)
Implement Training - Answer--Training delivery
-Assign trainers, conduct the training, and verify the competency with tests, or
exercises.
Evaluation - Answer--Continuous process
-Focus on effectiveness and results of training, not individual scores
-Evaluate each phase (formative)
-Evaluate overall results (summative)
Purpose of a Needs Assessment? - Answer-To ensure that training is necessary.
-Training may be incorrectly used as a solution to a performance problem
-Training programs may have wrong content (objectives)
-Trainees must have basic skills (prerequisites)
Organizational Analysis - Answer--Within business strategy
-Availability of resources
Person Analysis (Who to train) - Answer--Feelings
-Actuals (KSA)
-Readiness (basic skills, current KSA's)
Task Analysis (What to train) - Answer--Job breakdown
-Breakdown topic (KSA's needed)
, -Use SME
Who are the participants in a Needs Assessment? - Answer-Management
SME
Job Incumbents
Trainers
Methods for gather information in a Needs Assessment: - Answer-Questionnaire
Interview
Research
Questionnaire - Answer--Many responses
-Inexpensive
-Anonymous
-Time efficient
-Lots of information
Interviews - Answer--Depth or more detailed
-Determine qualifications
-Flexible
Research - Answer--Credibility
-Objectivity
-Inexpensive
-Access to more expertise
What are the six essential elements in a Needs Assessment? - Answer--Optimals
(KSA)
-Actuals (trainees)
-Feelings (attitudes about training)
-Causes
-Solutions (from a SME, or research)
-Who (potential trainees)
-The gap between the actuals and optimals
What are the Three Domains of Learning? - Answer--Cognitive Domain
-Psychomotor Domain (won't be on exam)
-Affective Domain (won't be on exam)
Cognitive Domain - Answer-Includes knowledge and intellectual skills
-Evaluate, Synthesize, Analyze, Application,
Comprehension, Knowledge
What acronym do we use to remember the levels of the Cognitive domain? -
Answer-'E'very 'S'uccessor 'A'nalyzes 'A'lready 'C'ompiled 'K'nowledge. ESAACK
Taxonomic Levels - Answer-Each domain is organized from the lowest level of
knowledge to the highest.
FINAL EXAM QUESTIONS WITH
CORRECT ANSWERS
What are the Five Phases of the Training Cycle? - Answer-ADDIE -acronym
1. Analyze Needs
2. Design Training
3. Develop Training
4. Implement Training
5. Evaluate Training
Analyze Needs - Answer-"Needs Assessment"
-Investigate/determine training problem
-Some form of analysis (organizational & job: task and people)
Design Training - Answer--Usually in the form of a proposal
-Must be based on the findings of the needs assessment
-Purpose of the training and who to train
-Identifies what content to train, expressed as KSA
-Determine delivery method
Develop Training - Answer--Prepare training materials
(outline, handouts, visual aids, tests, exercises)
Implement Training - Answer--Training delivery
-Assign trainers, conduct the training, and verify the competency with tests, or
exercises.
Evaluation - Answer--Continuous process
-Focus on effectiveness and results of training, not individual scores
-Evaluate each phase (formative)
-Evaluate overall results (summative)
Purpose of a Needs Assessment? - Answer-To ensure that training is necessary.
-Training may be incorrectly used as a solution to a performance problem
-Training programs may have wrong content (objectives)
-Trainees must have basic skills (prerequisites)
Organizational Analysis - Answer--Within business strategy
-Availability of resources
Person Analysis (Who to train) - Answer--Feelings
-Actuals (KSA)
-Readiness (basic skills, current KSA's)
Task Analysis (What to train) - Answer--Job breakdown
-Breakdown topic (KSA's needed)
, -Use SME
Who are the participants in a Needs Assessment? - Answer-Management
SME
Job Incumbents
Trainers
Methods for gather information in a Needs Assessment: - Answer-Questionnaire
Interview
Research
Questionnaire - Answer--Many responses
-Inexpensive
-Anonymous
-Time efficient
-Lots of information
Interviews - Answer--Depth or more detailed
-Determine qualifications
-Flexible
Research - Answer--Credibility
-Objectivity
-Inexpensive
-Access to more expertise
What are the six essential elements in a Needs Assessment? - Answer--Optimals
(KSA)
-Actuals (trainees)
-Feelings (attitudes about training)
-Causes
-Solutions (from a SME, or research)
-Who (potential trainees)
-The gap between the actuals and optimals
What are the Three Domains of Learning? - Answer--Cognitive Domain
-Psychomotor Domain (won't be on exam)
-Affective Domain (won't be on exam)
Cognitive Domain - Answer-Includes knowledge and intellectual skills
-Evaluate, Synthesize, Analyze, Application,
Comprehension, Knowledge
What acronym do we use to remember the levels of the Cognitive domain? -
Answer-'E'very 'S'uccessor 'A'nalyzes 'A'lready 'C'ompiled 'K'nowledge. ESAACK
Taxonomic Levels - Answer-Each domain is organized from the lowest level of
knowledge to the highest.
