FLETC Final Exam Questions with Correct
Answers
Stockholm syndrome Interpersonal bond that develops between the hostage and the
hostage taker. The longer they are together and interacting in a positive manner, the less danger
there is of the hostage taker harming the hostage.
Times when hostage debriefing occurs 1. Immediately after release
2. 36-48 hours after release
3. Several weeks later
How to prepare your family in the event of a hostage situation: 1. Let your family know
what could happen
2. Discuss BOP's policy for handling hostage situations
3. Authorities are working on your safe release
4. Warden or Regional Director will arrange for family members of hostages to be notified as
soon as possible after the incident occurs
5. Crisis Support Team will set up a family services center
6. Availability of post hostage services
,Probing A way of getting information out of someone
Two ways to probe someone: 1. Identify the subjects or feelings that need to be explored
further. Once you identify something you want to know more about then:
2. Use open-ended questions and statements to prompt the person to tell you more
The "Do's" for probing information 1. Listen for gaps, inconsistencies, and points that are
not clear and don't make sense
2. Focus on one topic at a time and explore each issue completely before moving on to the next
3. Use open-ended questions and statements that begin with words like what, when, where, how,
or could
4. Use directive statements to to focus attention on specific points and encourage response
The "Don'ts" for probing information 1. Closed-ended questions (yes/no) unless you have
a specific reason to put limits on the answer
2. Ask questions that put the other person in the position of having to defend themselves
3. Ask leading questions or make statements that reflect your own opinions, assumptions, and
judgements
,Summarizing A brief statement at the end of a conversation that highlights the main points
of the discussion and defeating them back to the other party for clarification
Difference between paraphrasing and summarizing Paraphrasing happens throughout the
conversation where summarizing happens at the end of the discussion
Benefits of summarizing 1. Focuses on key points
2. Makes it easier to spot anything that has been overlooked or misunderstood.
How to summarize 1. Select the main points that were discussed.
2. Listen for consistent themes or patterns that may come up during the discussion
3. Select the highlights of both what the speaker has said, and how they seem to feel about it.
4. Summarize periodically when the dialogue seems to hit a natural breaking point.
5. Tie together points and feed them back to the speaker for confirmation.
6. Keep your own ideas and assumptions on hold.
7. Ask for feedback on accuracy
, How to get closure 1. Explore your options.
2. Identify resources.
3. Settle on an action plan.
4. Clarify roles and expectations.
5. Set to realistic goals and timetables.
6. Identify follow up actions.
Four general categories that inmates fall into: 1. Predatory
2. Weak
3. Average
4. Psychologically Disturbed
Profile of predatory inmates: - Very charming in social situations
- Lacks a conscience and rarely feels emotions such as anxiety, fear, or remorse
- Inflated view of himself
- Restless and easily bored
- Thrill seeker
- Gut-thinker (makes decisions on what he feels and not what is morally or socially correct)
Answers
Stockholm syndrome Interpersonal bond that develops between the hostage and the
hostage taker. The longer they are together and interacting in a positive manner, the less danger
there is of the hostage taker harming the hostage.
Times when hostage debriefing occurs 1. Immediately after release
2. 36-48 hours after release
3. Several weeks later
How to prepare your family in the event of a hostage situation: 1. Let your family know
what could happen
2. Discuss BOP's policy for handling hostage situations
3. Authorities are working on your safe release
4. Warden or Regional Director will arrange for family members of hostages to be notified as
soon as possible after the incident occurs
5. Crisis Support Team will set up a family services center
6. Availability of post hostage services
,Probing A way of getting information out of someone
Two ways to probe someone: 1. Identify the subjects or feelings that need to be explored
further. Once you identify something you want to know more about then:
2. Use open-ended questions and statements to prompt the person to tell you more
The "Do's" for probing information 1. Listen for gaps, inconsistencies, and points that are
not clear and don't make sense
2. Focus on one topic at a time and explore each issue completely before moving on to the next
3. Use open-ended questions and statements that begin with words like what, when, where, how,
or could
4. Use directive statements to to focus attention on specific points and encourage response
The "Don'ts" for probing information 1. Closed-ended questions (yes/no) unless you have
a specific reason to put limits on the answer
2. Ask questions that put the other person in the position of having to defend themselves
3. Ask leading questions or make statements that reflect your own opinions, assumptions, and
judgements
,Summarizing A brief statement at the end of a conversation that highlights the main points
of the discussion and defeating them back to the other party for clarification
Difference between paraphrasing and summarizing Paraphrasing happens throughout the
conversation where summarizing happens at the end of the discussion
Benefits of summarizing 1. Focuses on key points
2. Makes it easier to spot anything that has been overlooked or misunderstood.
How to summarize 1. Select the main points that were discussed.
2. Listen for consistent themes or patterns that may come up during the discussion
3. Select the highlights of both what the speaker has said, and how they seem to feel about it.
4. Summarize periodically when the dialogue seems to hit a natural breaking point.
5. Tie together points and feed them back to the speaker for confirmation.
6. Keep your own ideas and assumptions on hold.
7. Ask for feedback on accuracy
, How to get closure 1. Explore your options.
2. Identify resources.
3. Settle on an action plan.
4. Clarify roles and expectations.
5. Set to realistic goals and timetables.
6. Identify follow up actions.
Four general categories that inmates fall into: 1. Predatory
2. Weak
3. Average
4. Psychologically Disturbed
Profile of predatory inmates: - Very charming in social situations
- Lacks a conscience and rarely feels emotions such as anxiety, fear, or remorse
- Inflated view of himself
- Restless and easily bored
- Thrill seeker
- Gut-thinker (makes decisions on what he feels and not what is morally or socially correct)
