WGU C234 Workforce Planning: Recruitment and Selection

What is the HR function that links workforce strategies with the strategic goals and objectives of the organization and is about forecasting staffing needs, helping to ensure that the organization has the right number of employees, with the right skills, at the right time? - Workplace Planning What is the strategic alignment of an organization's human capital with its business direction? - Workforce Planning What is a business planning strategy that identifies what an organization is about, what it expects to do, and why it exists. - Long-range Business Strategy What is a business planning strategy that formulates the specific organizational goals and objectives that the organization expects to achieve within the next two to five years? - Middle-range Business Planning What is a business planning strategy involves developing short-term performance goals or annual operating plans? - Short-range Business Planning What is the purpose of workforce planning? - To identify future needs of the organization What is the first stage of workforce planning? - Supply Analysis What is second stage of workforce planning? - Demand Analysis What is the third stage of workforce planning - Gap Analysis What is the four stage of workforce planning? - Solution Techniques What describes the skills and knowledge of employees and is mainly used for making placement and promotion decisions? - Skill Inventory What is a planning system that requires an inventory of the people working for the organization? - Human Resource Information System (HRIS) What is a method of long-term forecasting requires managers to know what business activity will be performed by their groups in future years and how many people will be needed year by year to achieve their business objectives. - Unit Demand What is the process of asking experts to submit their individual opinions and then simply averaging their estimates? - Pooling What is a process which consists of having experts provide their best estimates of the future through a series of questionnaires or interviews? The information is then collected by a third person who summarizes it and then submits a report back to the experts. - Delphi Technique What are the three solution techniques to solve HR gaps? - Building, Buying, Borrowing Why would publicizing information related to a specific employee's promotion potential lead to less valid opinions regarding promotion material? - Supervisors may be hesitant to make public, negative evaluations that harm careers of their subordinates What produces a job description and a job specification? - Job Analysis How does workforce planning help training and development in an organization? - It forecasts areas where obsolescence may occur Which of the following is NOT a key roadblock to developing and achieving an effective workforce plan? - Difficulty finding external supply to fit the demand Is the workforce getting younger or older? - Older What are workforce characteristics? - The necessary abilities that employees must have for their specific job What is the process of attracting potential job applicants? - Recruitment What is the process used to study the work done by employees? - Job Analysis What focuses on how much money the jobholder should be paid for performing the job? - Job Evaluation What is the process of determining the specific competencies associated with successful, high performers in a particular occupation or industry? - Competency modeling What refers to the knowledge, skills, abilities, or behaviors that are essential for successful performance? - Competency What is a job description identifies the essential functions of a job and provides information concerning a job's duties and responsibilities? - Job description What identifies the minimum acceptable qualifications for an employee to perform a job adequately? - Job Specifications What is a job analysis? - It focuses on what the jobholder does and the knowledge, skills, and abilities needed to do it. What refers to one's understanding of the duties and responsibilities of the position for which one is being recruited? - Position-insight What refers to one's understanding of one's own talents? - Self-insight Who should be involved in establishing recruitment objectives for an organization? - HR, Managers and job incumbents When the unemployment rate in your location is low and you are having a hard time filling positions, what is one way you could recruit? - Looking to other cities that have a soft labor market What major recruitment method used to be considered somewhat unprofessional but is now used by the majority of companies in the US? - Social Networks What is a phantom applicant? - A person hired to apply for a job in order to get information about the application process What is the last step you should complete according to the model of the recruitment? - Evaluate Recruitment Results Which is an oft-overlooked source of new employees? - Former employees - those that have been laid off or quit What is the relationship between the number of people interviewed and the number of job offers extended? - Yield ratio How is the recruitment yield ration calculated? - Identify the number of applicants from each source and the number that made it to the 2nd round. Divide the 2nd round by the total. Company website: 4/20*100 = 20% What are three important recruiting metrics that every HR professional should use? - Yield ratio, quality hire measurement, cost per hire. When assessing an employee's interest in promotions what should a manager do? - Pose questions that open up a dialogue whereby the manager can gruadually introduce the idea of the employee pursuing a promotion What is the best practices recommend posting an open position? - For both internal and external applicants at the same time. What must an applicant prove when trying to show they were unfairly discriminated against? - That they were more qualified than the selected candidate. Applicants who did not receive the job should be notified approximately how many days before a public announcement is made - 1-3 days Who should be told first when someone is selected for a new position? - The individual selected for the job What should not be done to help a rejected applicant take the rejection as a chance for professional development? - Giving only positive feedback to an internal applicant What kinds of decisions should a company make when deciding who to hire? - Objective In selection and hiring, what does the acronym TDR stand for? - Tasks, Duties, and Responsibilities What does KSA mean when referring to the employment selection process? - Knowledge, Skills, and Abilities What is an adverse impact? - An unintentional discrimination against a protected group What is an adverse impact analysis? - An examination of whether a selection system has had an adverse impact on a protected group. What are automated tracking systems used for? - To manage the entire hiring process How is a screening interview usually conducted? - By phone What is a measure of how consistent test results are? - Reliability What is a measure of whether a test actually tests what it is supposed to? - Validity What is one reason why selection tests are valuable to organizations? - Their usefulness can be evaluated What uses hypothetical situations to ask what candidates would do or how they would act in certain circumstances? - Situation interview What begins with a small number of pre-determined questions and then allows the interview to develop naturally. - Non-directive interview What is one disadvantage to using the non-directive interview approach? - This approach can result in casual or illegal conversations When would a social media check be appropriate? - Just like a background check, normally after applicants are interviewed and judged to be viable candidates Why should employers should use caution in using credit reports? - The average credit scores for Hispanics and African-Americans are roughly 5-25% lower than for whites and Asians What is the failure to use reasonable care in the employee selection process, resulting in harm caused to others? - Negligent Hiring What is the degree to which the applicant fits with the job for which he/she is applying? In other words, does this person like the activities of the job? Is he enthusiastic about it? - Person-job fit What is the degree to which the applicant fits with the company? Will he enjoy working with other employees? Does the interviewer believe that he will stay for a significant amount of time? Is he likely to earn promotions and make a career in the company? - Person-organization fit When are salary, benefits, and background checks usually arranged? - When the job is offered to the chosen applicant How long must an employer keep the I-9 form of an employee? - 3 years Why is it important to look at the procedures for collecting and storing applicant information? - To make sure the organization is keeping all applicant information Why is it important to evaluate an organization's image with regard to the recruiting process? - To help see if it entices people to accept employment What is is the process of assimilating and integrating new employees into the workforce? - Organizational Entry and Socialization (OES) What does the implementation schedule determine? - The order in which selection methods are administered What do selection tests try to measure in the recruiting process? - The difficult-tomeasure attributes of applicants Unintentional discrimination is a form of what? - Adverse Impact What rough guideline does the EEOC suggest to use to check for disparate impact? - Four-fifths rule What is treating members of a particular class differently because of their membership in that class called? - Disparate Treatment What is using a seemingly neutral selection instrument, such as a test, which has the effect of excluding people who belong to protected classes called? - Disparate Impact What makes it illegal to discriminate based on race, color, sex, religion, or national origin? - Title VII, part of the Civil Rights Act of 1964. What were developed to provide standards for the proper use of employment testing, including the definition of discrimination in testing, appropriate means of validating potentially discriminatory selection procedures, and acceptable methods of establishing and implementing cutoff scores on selection procedures? - The Uniform Guidelines on Employee Selection Procedures (1978) According to the EEOC, what is a reason employment testing has increased? - Employee Safety Concerns What is name for the what is found from an adverse impact calculation? - Impact Ratio