NAB Core Domain 4 Leadership & Strategy
Three levels of management - correct answer top managers, middle managers, first-line
managers
top management - correct answer highest level of management, consisting of the president and
other key company executives who develop strategic plans
Middle Managers - correct answer Supervisors, usually department heads (DON) who direct line
management
Line management - correct answer Supervisors who direct line staff
Characteristics of leadership - correct answer 1. Visibility
2. Decisiveness
3. Good listening
4. Communicate
5. Willing to help
6. Understanding
7. Goal oriented
8. Competitive
9. Knowledgeable
Elements of EQ - correct answer self awareness, self regulation, motivation, empathy, social
skills
TQM (Total Quality Management) - correct answer A philosophy that involves everyone in an
organization in a continual effort to improve quality and achieve customer satisfaction.
(Participatory)
Three levels of management - correct answer top managers, middle managers, first-line
managers
top management - correct answer highest level of management, consisting of the president and
other key company executives who develop strategic plans
Middle Managers - correct answer Supervisors, usually department heads (DON) who direct line
management
Line management - correct answer Supervisors who direct line staff
Characteristics of leadership - correct answer 1. Visibility
2. Decisiveness
3. Good listening
4. Communicate
5. Willing to help
6. Understanding
7. Goal oriented
8. Competitive
9. Knowledgeable
Elements of EQ - correct answer self awareness, self regulation, motivation, empathy, social
skills
TQM (Total Quality Management) - correct answer A philosophy that involves everyone in an
organization in a continual effort to improve quality and achieve customer satisfaction.
(Participatory)
