ERP Overview (MISY 5340) Exam Questions
And Answers |Latest 2025 | Guaranteed Pass
Asset Management and Customer Service Processes - Answer✔(service) used to maintain
internal assets such as machinery and deliver after-sales customer service such as repair
Business Process - Answer✔a set of tasks or activities that produce desired outcomes
Enterprise Systems (ES) - Answer✔systems that support end to end processes and are essential
to the efficient and effective execution and management of business process
Controlling - Answer✔aka management accounting
tracking costs and revenues for internal reporting that is intended to help management control
costs and revenues and assess the profitability pf products and market segments
Financial Accounting (FI) Processes - Answer✔(track-external) tracking the financial impacts of
processes with the primary goal of meeting legal and regulatory reporting requirements
Fulfillment Process - Answer✔the steps involved in selling and delivering products to customers
Functional Structure - Answer✔an organizational structure dividing the company into
departments, each of which is responsible for a set of closely related activities
Global Bike Incorporated (GBI) - Answer✔fictional company used to describe the processes in
our text book
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Inventory and Warehouse (IWM) process - Answer✔(store) involved with the storage and
movement of materials
Human Capital Management (HCM) processes - Answer✔(people) focus on people
management: recruiting, hiring, training, compensation and business management
Life cycle data management process - Answer✔(design) supports the design and development
of products from initial product idea stage through discontinuation of the product
Management accounting or controlling (CO) processes - Answer✔(track-internal) focus on
internal reporting to manage costs and revenues
material - Answer✔all the products, components, parts that organization uses
Material planning process - Answer✔(plan) uses historical data and sales forecasts to plan
which materials will be procured and produced and in what quantities
procurement process - Answer✔(buy) refers to all activities involved in buying or acquiring the
materials
Production Process - Answer✔(make) involves the actual creation of the products within the
organization
project - Answer✔temporary in nature and is typically associated with large, complex activities
project management process - Answer✔(projects) used to plan and execute large projects
silo effect - Answer✔a functional area will perform the steps in their process without fully
understanding the the steps before them or the steps after
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