C235 Training and Development questions
and answers latest top score.
Analyze how training and development is strategically important to an organization -
CORRECT ANSWER.1. creating value for customers through training.
2. increasing shareholder returns by investing in training and development
3. creating a competitive advantage through human capital
What are the steps of the ADDIE model of training and development - CORRECT
ANSWER.Assessment
Design
Development
Implementation
Evaluation
Age Discrimination in Employment Act - CORRECT ANSWER.Select to training programs
can't be based on age. 40 and over applicable.
Civil Rights Act - CORRECT ANSWER.Need to monitor for signs of adverse impact for
employees
Americans with Disabilities Act - CORRECT ANSWER.Reasonable accommodations may
be needed
Copyright Act - CORRECT ANSWER.Prohibits printing, duplication, distribution, or vending
copies of another's literary, artistic, other creative expressions except under certain
circumstances
,What are two traditional approaches to the development of competency models? -
CORRECT ANSWER.Traditionally, trainers have focused on the development of skills and
educators have focused on the transmission of knowledge
What are the limitations of each of these approaches? - CORRECT
ANSWER.Competency models suggest that both of these approaches are too narrow in
that effective behavior in any job requires a combination of skills, knowledge, and other
characteristics
What are the 4 Competency Stages - CORRECT ANSWER.1. Acquiring
2. Applying
3. Mastering
4. Influencing
What two actions are preformed to develop a competency model? - CORRECT
ANSWER.1. Determining Traits of employees who hold that positions
2. Identify the organizations top-performing performers (in that role)
What are the competencies must a trainer possess? - CORRECT ANSWER.1. Training
Expert
2. Subject matter expert
3. Consultant
4. Communications Expert
What main goal of conducting an organizational level needs assessment? - CORRECT
ANSWER.Organizational goals, strategies, philosophies are most important to the job in
question, the organizational support for training, and the resources available.
What is the main goal of conducting a task level needs assessment? - CORRECT
ANSWER.Which tasks are important, frequent, and difficult as well as the KSAOs
necessary to accomplish the task
What are the four principles for the design of training for adult learners - CORRECT
ANSWER.1. Need to know 'the why'
2. Need to be self-directed in their learning
3. Bring extensive work-related experiences into training
4. Enter the training with a problem-centered approach to learning and seek immediate
application
Diverger - CORRECT ANSWER.1. Concrete Experience
2. Reflective Observation
Assimilator - CORRECT ANSWER.1. Reflective Observation
2. Abstract Conceptualization
Converger - CORRECT ANSWER.1. Abstract Conceptualization
, 2. Active Experimentation
Accommodator - CORRECT ANSWER.1. Active Experimentation
2. Concrete Experience
Describe the best practice in conducting a pilot program - CORRECT ANSWER.Controlled
environment with a select audience that represents perhaps the most receptive possible
segment of the overall target audience.
What is the best method to determine the effectiveness of a training program? -
CORRECT ANSWER.Assign some trainees randomly to an experimental group and leave
the rest in a control group that will receive no training
What are the common characteristics that good trainers will possess - CORRECT
ANSWER.1. Training Expert (including knowledge of learning theories)
2. Knowledge of the content of the training
3. Consultant
4. Communications Expert
Tiered Lecture Hall - CORRECT ANSWER.participants expect a lecture; good for the
delivering new information
Circular Tables - CORRECT ANSWER.highly interactive session wherein participants will
be working with the others at their table
Traditionalist - CORRECT ANSWER.Stable, orderly learning environment; appreciated for
their past experiences
Gen Xers - CORRECT ANSWER.Prefer a self-directed learning environment; respond well
to training methods that allow them to work at their own pace, i.e. vidoes, internet based
training, or CD-ROMs
Millennials - CORRECT ANSWER.Like to learn by working alone, prefer blended learning
approaches with self-paced online learning for basic concepts and knowledge, followed
by group activities and hands on practice working with others
What are the strategies to enhance transfer of training before the training session? -
CORRECT ANSWER.1. Seek to increase pre-training motivation
2. Seek support of management
3. Prepare trainees
4. Use pre-work
5. Examine attitudes
6. Foster Motivation
7. Make the training environment as similar to the work environment
and answers latest top score.
Analyze how training and development is strategically important to an organization -
CORRECT ANSWER.1. creating value for customers through training.
2. increasing shareholder returns by investing in training and development
3. creating a competitive advantage through human capital
What are the steps of the ADDIE model of training and development - CORRECT
ANSWER.Assessment
Design
Development
Implementation
Evaluation
Age Discrimination in Employment Act - CORRECT ANSWER.Select to training programs
can't be based on age. 40 and over applicable.
Civil Rights Act - CORRECT ANSWER.Need to monitor for signs of adverse impact for
employees
Americans with Disabilities Act - CORRECT ANSWER.Reasonable accommodations may
be needed
Copyright Act - CORRECT ANSWER.Prohibits printing, duplication, distribution, or vending
copies of another's literary, artistic, other creative expressions except under certain
circumstances
,What are two traditional approaches to the development of competency models? -
CORRECT ANSWER.Traditionally, trainers have focused on the development of skills and
educators have focused on the transmission of knowledge
What are the limitations of each of these approaches? - CORRECT
ANSWER.Competency models suggest that both of these approaches are too narrow in
that effective behavior in any job requires a combination of skills, knowledge, and other
characteristics
What are the 4 Competency Stages - CORRECT ANSWER.1. Acquiring
2. Applying
3. Mastering
4. Influencing
What two actions are preformed to develop a competency model? - CORRECT
ANSWER.1. Determining Traits of employees who hold that positions
2. Identify the organizations top-performing performers (in that role)
What are the competencies must a trainer possess? - CORRECT ANSWER.1. Training
Expert
2. Subject matter expert
3. Consultant
4. Communications Expert
What main goal of conducting an organizational level needs assessment? - CORRECT
ANSWER.Organizational goals, strategies, philosophies are most important to the job in
question, the organizational support for training, and the resources available.
What is the main goal of conducting a task level needs assessment? - CORRECT
ANSWER.Which tasks are important, frequent, and difficult as well as the KSAOs
necessary to accomplish the task
What are the four principles for the design of training for adult learners - CORRECT
ANSWER.1. Need to know 'the why'
2. Need to be self-directed in their learning
3. Bring extensive work-related experiences into training
4. Enter the training with a problem-centered approach to learning and seek immediate
application
Diverger - CORRECT ANSWER.1. Concrete Experience
2. Reflective Observation
Assimilator - CORRECT ANSWER.1. Reflective Observation
2. Abstract Conceptualization
Converger - CORRECT ANSWER.1. Abstract Conceptualization
, 2. Active Experimentation
Accommodator - CORRECT ANSWER.1. Active Experimentation
2. Concrete Experience
Describe the best practice in conducting a pilot program - CORRECT ANSWER.Controlled
environment with a select audience that represents perhaps the most receptive possible
segment of the overall target audience.
What is the best method to determine the effectiveness of a training program? -
CORRECT ANSWER.Assign some trainees randomly to an experimental group and leave
the rest in a control group that will receive no training
What are the common characteristics that good trainers will possess - CORRECT
ANSWER.1. Training Expert (including knowledge of learning theories)
2. Knowledge of the content of the training
3. Consultant
4. Communications Expert
Tiered Lecture Hall - CORRECT ANSWER.participants expect a lecture; good for the
delivering new information
Circular Tables - CORRECT ANSWER.highly interactive session wherein participants will
be working with the others at their table
Traditionalist - CORRECT ANSWER.Stable, orderly learning environment; appreciated for
their past experiences
Gen Xers - CORRECT ANSWER.Prefer a self-directed learning environment; respond well
to training methods that allow them to work at their own pace, i.e. vidoes, internet based
training, or CD-ROMs
Millennials - CORRECT ANSWER.Like to learn by working alone, prefer blended learning
approaches with self-paced online learning for basic concepts and knowledge, followed
by group activities and hands on practice working with others
What are the strategies to enhance transfer of training before the training session? -
CORRECT ANSWER.1. Seek to increase pre-training motivation
2. Seek support of management
3. Prepare trainees
4. Use pre-work
5. Examine attitudes
6. Foster Motivation
7. Make the training environment as similar to the work environment
