k Canadian
Introduction To Information Systems 4th Canadian Ed By
k k k k k k k k
kRainer - Test Bank
k k k
,Case 2
Case k Appendix
Case k Distribution k and k Index
The k following k provides k a k list k of k the k cases k provided k in k this k Appendix, k and k the k Chapters k or
k Technology kGuides k to k which k the k case k pertains. k Use k these k cases k as k assignments, k midterm
k questions k or k final k examination kquestions.
The k Case k Appendix k contains k the k entire k case k with k references k to k the k chapters k or k technology k guides
k to k which kthey k pertain. k You k will k find k a k suggested k solutions k below.
Case k Title 1 2 3 4 5 6 7 8 9 10 11 12 13 TG TG TG TG TG5
k1 k2 k3 k4
BestPay x X X X
Camelot k Industries X X X
East k General k Hospital X
Globoha k Company X
Internal kAudit kSummer x X X
kJob
x
Lovely k Hands k Company X X X X
Men k R k US X
,Test k Bank k for k Introduction k to k Information k Systems, k Fourth 3
k Canadian
Note k that k these k cases k have k questions k that k apply k to k multiple k chapters. k Suggested k solutions k are
k provided k below. kCases k are k listed k below k alphabetically k by k case k name.
, Case 4
BestPay
BestPay k Inc. k is k an k online k service k provider k of k payroll k processing k in k Winnipeg, k Manitoba, k with
k over k 125,000 kcustomers. k A k review k of k the k web k site k reveals k that k the k organization k is k full
k service: k you k can k purchase k payroll ksoftware, k or k access k systems k online. k BestPay k provides k payroll,
k human k resources, k retirement k planning k and k tax kservices.
Employees k can k even k log k on k and k use k the k systems k as k an k internet-based k time k clock.
Required:
A) For k each k of k the k five k strategies k for k competitive k advantage, k describe k the k strategy, k and k explain
k how k BestPay kcould k implement k the k strategy. k (10 k marks, k 20 k minutes)
Suggested k Solution: k Chapter k 2, k Competitive k Advantages k and k Strategic
k Information kSystems k Level: k Medium
Strategy k for k Competitive k Advantage k - How k BestPay k could k implement k the k strategy k
k description k --
lots k of k possible k examples k – k some k are
k shown kbelow
Cost kleadership k strategy k - k Produce kproducts kand/or Use k IT k where k possible k to k offer k products k and
kservices k at k the k lowest k cost k in k the k industry kservices, k to k continue k to k provide k full k and
k excellent kservice k to k customers k with k both k time
k and k cost
efficiency
Differentiation k strategy k - k Offer k different Offer kall kthe kcompany’s ksystems kto kcustomers kby
k products, kservices, k or k product kfeatures kthan kyour k cloud kcomputing. kEmphasize knot konly kthe kcost
kcompetitors keffectiveness k of kpay-per-use, kbut kalso kthe
kflexibility k of kuse kanywhere, k anytime kcapability
k to kmeet kthe k needs k of k busy, k dispersed k or
k mobile k clients.
Innovation k strategy k - k Introduce k new k products In k addition k to k the k above k example k for
k and kservices, k add k new k features k to k existing k Differentiation, koffer k additional, k cloud-based k HR
k products kand kservices, k or k develop k new k ways k to k services k such k as kself- k serve k employee k benefits
k produce k them k systems, k HR k records kstorage k and k other k IT
k systems. k Bestpay k could k also kmake k their
k Cloud k based k services k available k to kbusinesses
k and k organizations k of k all k sizes.
Operational k effectiveness k strategy k - k Improve k the BestPay k could k make k use k of k CRM k systems kto
kmanner k in k which k a k firm k executes k its kinternal k help kthem k better k manage k customer k accounts,
kbusiness k processes k so k that k it k performs k these k deal k with kcustomer k inquiries k and k problems
kactivities k more k effectively k than k its k rivals
Customer k orientation kstrategy k - kConcentrate k on Refer kto kexamples kfor kOperational kEffectiveness,
kmaking k customers k happy kDifferentiation k and k Innovation k strategies
B) You k have k been k asked k to k assist k with k the k design k of k the k payroll k database k for k BestPay
k Inc. k Explain k the kpurpose k of k each k of k the k following k components k of k the k database k design
k and k provide k an k example k of k how kthey k would k apply k to k the k payroll k database. k (10 k marks,
k 20 k minutes)