MGT 300 EXAM #3 (Neck)
1. communication: the act of transmitting thoughts, processes, & ideas
through a variety of channels
2. oral communication: the ability to give & exchange information, ideas, &
processes verbally, either one-on-one or as a group
3. written communication: messages communicated through the written word,
such as e-mails, reports, memos, letters, & other channels
4. electronic communication: the ability to transmit messages through e-mail,
Skype, videoconferencing, blogs, fax, instant messaging, texting, & social
networking
5. nonverbal communication: the transmission of wordless cues between
people
6. channel richness: the capacity to communicate & understand information
between people & organizations
7. filtering: the process of screening & then manipulating a message from a
sender before passing it on to the intended receiver
8. emotions: a state of feeling that affects the way we communicate
9. information overload: exposure to an overwhelming amount of information
10. differing perceptions: the way in which our interpretations of situations
clashes with the perceptions of others
11. active listening: the act of concentrating on the true meaning of what others
are saying
12. processing: the act of understanding & remembering what is being said as
well as making an effort to empathize with the speaker's feelings & thoughts &
the situation at hand
13. sensing: the way listeners pay attention to the signals sent from the speaker
14. responding: the way active listeners provide feedback to the speaker
, MGT 300 EXAM #3 (Neck)
15. downward communication: messages sent from the upper levels of the
organizational hierarchy to the lower levels
16. upward communication: messages sent from the lower levels of a hierarchy
to the higher levels
17. lateral communication: messages sent between & among the same
hierarchical levels across organizations
18. formal networks: the transmission of messages established & approved by
the organizational hierarchy
19. informal networks: a casual form of sharing information between employees
across company divisions
20. grapevine: an unofficial line of communication between individuals or groups
21. gossip chains: a type of communication that occurs when one individual
creates & spreads untrue or inaccurate information through the organization
22. cluster chain: a type of communication that occurs when a group of people
broadcast information within a larger group
23. ethnocentrism: the tendency to believe that your culture/ethnicity is superior
to everyone else's
24. low-context cultures: cultures that depend on explicit messages conveyed
through the spoken or written word
25. high-context cultures: cultures in which meaning is conveyed through body
language, nonverbal cues, & the circumstances in which the communication is
taking place
26. Basic Model of Communication:
27. Type of Communication Channels: Oral: face-to-face
Nonverbal: body language
Written: email, text, memos, reports
1. communication: the act of transmitting thoughts, processes, & ideas
through a variety of channels
2. oral communication: the ability to give & exchange information, ideas, &
processes verbally, either one-on-one or as a group
3. written communication: messages communicated through the written word,
such as e-mails, reports, memos, letters, & other channels
4. electronic communication: the ability to transmit messages through e-mail,
Skype, videoconferencing, blogs, fax, instant messaging, texting, & social
networking
5. nonverbal communication: the transmission of wordless cues between
people
6. channel richness: the capacity to communicate & understand information
between people & organizations
7. filtering: the process of screening & then manipulating a message from a
sender before passing it on to the intended receiver
8. emotions: a state of feeling that affects the way we communicate
9. information overload: exposure to an overwhelming amount of information
10. differing perceptions: the way in which our interpretations of situations
clashes with the perceptions of others
11. active listening: the act of concentrating on the true meaning of what others
are saying
12. processing: the act of understanding & remembering what is being said as
well as making an effort to empathize with the speaker's feelings & thoughts &
the situation at hand
13. sensing: the way listeners pay attention to the signals sent from the speaker
14. responding: the way active listeners provide feedback to the speaker
, MGT 300 EXAM #3 (Neck)
15. downward communication: messages sent from the upper levels of the
organizational hierarchy to the lower levels
16. upward communication: messages sent from the lower levels of a hierarchy
to the higher levels
17. lateral communication: messages sent between & among the same
hierarchical levels across organizations
18. formal networks: the transmission of messages established & approved by
the organizational hierarchy
19. informal networks: a casual form of sharing information between employees
across company divisions
20. grapevine: an unofficial line of communication between individuals or groups
21. gossip chains: a type of communication that occurs when one individual
creates & spreads untrue or inaccurate information through the organization
22. cluster chain: a type of communication that occurs when a group of people
broadcast information within a larger group
23. ethnocentrism: the tendency to believe that your culture/ethnicity is superior
to everyone else's
24. low-context cultures: cultures that depend on explicit messages conveyed
through the spoken or written word
25. high-context cultures: cultures in which meaning is conveyed through body
language, nonverbal cues, & the circumstances in which the communication is
taking place
26. Basic Model of Communication:
27. Type of Communication Channels: Oral: face-to-face
Nonverbal: body language
Written: email, text, memos, reports
