TEST BANK
h
Communication in Nursing 8th Edition
h h h h
Julia Balzer Riley
h h
, Table of Contents
h h
Chapterh1:hResponsible,hAssertive,hCaringhCommunicationhinhNursinghChap
terh2:hThehClient-
NursehRelationship:hAhHelpinghRelationshiphChapterh3:hSolvinghProblemsh
Together
Chapterh4:hUnderstandinghEachhOther:hCommunicationhandhCulturehChapter
h5:hDemonstratinghWarmth
Chapterh6:hShowinghRespecthCh
apterh7:hBeinghGenuinehChapterh
8:hBeinghEmpathetichChapterh9:h
UsinghSelf-
DisclosurehChapterh10:hBeinghspe
cifichChapterh11:hAskinghQuestio
nshChapterh12:hExpressinghOpini
onshChapterh13:hUsinghHumor
Chapterh14:hEmbracinghthehSpiritualhJourneyhofhHealthhCaring,hMeaninghMakinghChapter
h15:hRequestinghSupport
Chapterh16:hOvercominghEvaluationhAnxietyh
Chapterh17:hWorkinghwithhFeedbackhCha
pterh18:hUsinghRelaxationhtechnique
Chapterh19:hIncorporatinghImageryhinhProfessionalhPracticehandhSelf-
CarehChapterh20hIncorporatinghPositivehSelf-Talk
Chapterh21:h LearninghtohWorkhTogetherhinhGroups
Chapterh22:hThehChanginghWorldhofhElectronichCommunicationhCh
apterh23:hLearninghConfrontationhskills
Chapterh24:hRefusinghUnreasonablehRequests
Chapterh25:hCommunicatinghAssertivelyhandhResponsiblyhwithhDistressedhClientshandhColleaguesh
Chapterh26:hCommunicatinghAssertivelyhandhResponsiblyhwithhAggressivehClientshandhColleaguesh
Chapterh27:hCommunicatinghAssertivelyhandhResponsiblyhwithhUnpopularhClients
Chapterh29:hCommunicatinghaththehEnd-of-
LifehChapterh30:hContinuinghthehCommitment
,Balzer Riley: Communication in Nursing, 8th Edition
h h h h h
h
Chapter 1: Responsible, Assertive, Caring Communication in Nursing
h h h h h h h
TesthBankhMultipl
ehChoice
1. Theh nurseh plansh toh delegateh ah client’sh personalh hygieneh toh ah nursingh assistant.h
Whichhstatementhifhmadehbyhthehnursehtohthehnursinghassistanthishassertive?
a. “Wouldhyouhmindhhelpinghthehclienthwithhahbathhwhenhyouhhavehtime?hIfhnot,hIhwillhs
kiphmyhlunchhandhdohithmyself.”
b. “Youhneverhgethyourhworkhdonehandharehalwayshonhthehphone.hYouhneedhtohhelphthehcl
ienthrighthnowhwithhahbath,horhIhwillhwritehyouhup.”
c. “Thehclienthneedshhelphwithhbathing.hIhwanthyouhtohassisththehclienthnow,handhyouhc
anhgohtohlunchhwhenhyouharehfinished.”
d. “Ihhavehimportanthworkhtohcompletehthishmorning.hYouhwillhassisththehclienthwithhahb
ath.hDohnothtakehahbreakhuntilhyouhhavehfinished.”
ANS:C
Anhassertivehstatementhishclear,hdirect,h andhrespectful;hthehnursehshouldhusehassertivehrights,
havoidhirrationalhbeliefs,handhusehthehDescribehExpresshSpecifyhConsequencehscripthtohform
ulatehanhassertivehresponse.Describe:h“Thehclienthneedshhelphwithh bathing.”hExpresshandhS
pecify:h“Ihwanthyouhtohassisththehclienthnow.”Consequence:h“Youhcanhgohtohlunchhwhenhyouh
arehfinished.”Thehotherhstatementsharehnonassertivehorhaggressive:“Wouldhyouhmindhhelping
hthehclienthwithhahbathhwhenh youhhavehtime?hIfhnot,hIhwillhskiphmyhlunchhandhdohithmyself.”his
hnonassertive,hhesitant,handhapologetic.“Youhneverh geth yourhworkhdonehandharehalwayshonht
hehphone.hYouhneedhtohhelphthehclienthrighthnowhwithhahbath,horhIhwillhwritehyouhup.”hishaggre
ssive,hblaming,handhnegative.“Ihhavehimportanthworkhtohcompletehthishmorning.hYouhwillhass
isththehclienthwithhahbath.hDohnoth takehahbreakhuntilhyouhhavehfinished.”hishaggressive,hsarcast
ic,huncaring,handhsuperior.DIF:hAnalysishREF:hp.h6hTOP:hIntegratedhProcess:hCommunicatio
nhandhDocumentationhMSC:hSafehandhEffectivehCarehEnvironment:hManagementhofhCare
2. Ahhospitalhnursehishconcernedhabouththehdemandshofhprovidinghsafehcarehtohclientshw
hoharehseriouslyhill.hThehnursehmanagerhshouldhsuggesthwhichhinterventionhtoheffectivel
yhhelphthehnursehbalancehthehdemandinghworkhinhthehhospitalhsetting?
a. Delegatehmorehtaskshtohthehunlicensedhnursinghpersonnelhonhthehunit.
b. Requesthahtransferhtohanotherhnursinghcarehunithwithhpatientshwhoharehstable.
c. Writehdownhstorieshinhahjournalhabouthhowhcaringhmakeshahdifferencehforhpatients.
d. Usehanhassertivehcommunicationhstylehforheveryhpatient–nursehinteraction.
ANS:C
, Caringhishthehmoralhidealhthathguideshnurseshthroughhthehcaregivinghprocess.hAlthoughhthere
hishsatisfactionhinhbeinghtechnologicallyh competent,hthathsatisfactionhishnothashlastinghashthehs
atisfactionhderivedhfromhmeaningfulhmomentshofhconnectionhwithhclients,hfamily,handhcolle
agues.DIF:hApplicationhREF:hp.h13hTOP:hIntegratedhProcess:hCaringMSC:hSafe
h
Communication in Nursing 8th Edition
h h h h
Julia Balzer Riley
h h
, Table of Contents
h h
Chapterh1:hResponsible,hAssertive,hCaringhCommunicationhinhNursinghChap
terh2:hThehClient-
NursehRelationship:hAhHelpinghRelationshiphChapterh3:hSolvinghProblemsh
Together
Chapterh4:hUnderstandinghEachhOther:hCommunicationhandhCulturehChapter
h5:hDemonstratinghWarmth
Chapterh6:hShowinghRespecthCh
apterh7:hBeinghGenuinehChapterh
8:hBeinghEmpathetichChapterh9:h
UsinghSelf-
DisclosurehChapterh10:hBeinghspe
cifichChapterh11:hAskinghQuestio
nshChapterh12:hExpressinghOpini
onshChapterh13:hUsinghHumor
Chapterh14:hEmbracinghthehSpiritualhJourneyhofhHealthhCaring,hMeaninghMakinghChapter
h15:hRequestinghSupport
Chapterh16:hOvercominghEvaluationhAnxietyh
Chapterh17:hWorkinghwithhFeedbackhCha
pterh18:hUsinghRelaxationhtechnique
Chapterh19:hIncorporatinghImageryhinhProfessionalhPracticehandhSelf-
CarehChapterh20hIncorporatinghPositivehSelf-Talk
Chapterh21:h LearninghtohWorkhTogetherhinhGroups
Chapterh22:hThehChanginghWorldhofhElectronichCommunicationhCh
apterh23:hLearninghConfrontationhskills
Chapterh24:hRefusinghUnreasonablehRequests
Chapterh25:hCommunicatinghAssertivelyhandhResponsiblyhwithhDistressedhClientshandhColleaguesh
Chapterh26:hCommunicatinghAssertivelyhandhResponsiblyhwithhAggressivehClientshandhColleaguesh
Chapterh27:hCommunicatinghAssertivelyhandhResponsiblyhwithhUnpopularhClients
Chapterh29:hCommunicatinghaththehEnd-of-
LifehChapterh30:hContinuinghthehCommitment
,Balzer Riley: Communication in Nursing, 8th Edition
h h h h h
h
Chapter 1: Responsible, Assertive, Caring Communication in Nursing
h h h h h h h
TesthBankhMultipl
ehChoice
1. Theh nurseh plansh toh delegateh ah client’sh personalh hygieneh toh ah nursingh assistant.h
Whichhstatementhifhmadehbyhthehnursehtohthehnursinghassistanthishassertive?
a. “Wouldhyouhmindhhelpinghthehclienthwithhahbathhwhenhyouhhavehtime?hIfhnot,hIhwillhs
kiphmyhlunchhandhdohithmyself.”
b. “Youhneverhgethyourhworkhdonehandharehalwayshonhthehphone.hYouhneedhtohhelphthehcl
ienthrighthnowhwithhahbath,horhIhwillhwritehyouhup.”
c. “Thehclienthneedshhelphwithhbathing.hIhwanthyouhtohassisththehclienthnow,handhyouhc
anhgohtohlunchhwhenhyouharehfinished.”
d. “Ihhavehimportanthworkhtohcompletehthishmorning.hYouhwillhassisththehclienthwithhahb
ath.hDohnothtakehahbreakhuntilhyouhhavehfinished.”
ANS:C
Anhassertivehstatementhishclear,hdirect,h andhrespectful;hthehnursehshouldhusehassertivehrights,
havoidhirrationalhbeliefs,handhusehthehDescribehExpresshSpecifyhConsequencehscripthtohform
ulatehanhassertivehresponse.Describe:h“Thehclienthneedshhelphwithh bathing.”hExpresshandhS
pecify:h“Ihwanthyouhtohassisththehclienthnow.”Consequence:h“Youhcanhgohtohlunchhwhenhyouh
arehfinished.”Thehotherhstatementsharehnonassertivehorhaggressive:“Wouldhyouhmindhhelping
hthehclienthwithhahbathhwhenh youhhavehtime?hIfhnot,hIhwillhskiphmyhlunchhandhdohithmyself.”his
hnonassertive,hhesitant,handhapologetic.“Youhneverh geth yourhworkhdonehandharehalwayshonht
hehphone.hYouhneedhtohhelphthehclienthrighthnowhwithhahbath,horhIhwillhwritehyouhup.”hishaggre
ssive,hblaming,handhnegative.“Ihhavehimportanthworkhtohcompletehthishmorning.hYouhwillhass
isththehclienthwithhahbath.hDohnoth takehahbreakhuntilhyouhhavehfinished.”hishaggressive,hsarcast
ic,huncaring,handhsuperior.DIF:hAnalysishREF:hp.h6hTOP:hIntegratedhProcess:hCommunicatio
nhandhDocumentationhMSC:hSafehandhEffectivehCarehEnvironment:hManagementhofhCare
2. Ahhospitalhnursehishconcernedhabouththehdemandshofhprovidinghsafehcarehtohclientshw
hoharehseriouslyhill.hThehnursehmanagerhshouldhsuggesthwhichhinterventionhtoheffectivel
yhhelphthehnursehbalancehthehdemandinghworkhinhthehhospitalhsetting?
a. Delegatehmorehtaskshtohthehunlicensedhnursinghpersonnelhonhthehunit.
b. Requesthahtransferhtohanotherhnursinghcarehunithwithhpatientshwhoharehstable.
c. Writehdownhstorieshinhahjournalhabouthhowhcaringhmakeshahdifferencehforhpatients.
d. Usehanhassertivehcommunicationhstylehforheveryhpatient–nursehinteraction.
ANS:C
, Caringhishthehmoralhidealhthathguideshnurseshthroughhthehcaregivinghprocess.hAlthoughhthere
hishsatisfactionhinhbeinghtechnologicallyh competent,hthathsatisfactionhishnothashlastinghashthehs
atisfactionhderivedhfromhmeaningfulhmomentshofhconnectionhwithhclients,hfamily,handhcolle
agues.DIF:hApplicationhREF:hp.h13hTOP:hIntegratedhProcess:hCaringMSC:hSafe
