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Quiz: 4 Behavior Levels
Ans: 1. Anxiety
2.Defensive
3. Acting Out Person
4. Tension Reduction
Quiz: Staff Attitude and Approach to Anxiety
Ans: Be Supportive
an emphatic non-judgemental attempt to alleviate anxiety
Quiz: Staff Attitude and Approach to Defensive
Ans: directive-attempt to control the situation and begin to set limits
Quiz: Staff Attitude and Approach Acting Out Person
Ans: non-violent physical crisis intervention
Quiz: Staff Attitudes for Tension Reduction
Ans: therapeutic rapport decrease in energy regaining of rationality
Quiz: integrated Experience
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, Ans: we can set the tone for whether or not the behavior escalates or de-escalates
Quiz: non-verbal-proxemics (personal space)
Ans: area surrounding your body considered an extension of self. 1 1/2 to 3 feet (typically)
culture, height, gender, age, status, appearance, and familiarity.
Quiz: kinesics (body language)
Ans: non-verbal message transmitted by motion and body posture. Factors: eye contact,
facial expressions send a very strong message gestures, how we stand
(stance) hands
Quiz: 3 reasons for using the CPI supportive stance
Ans: safety
less threatening
communicates respect
Quiz: components of the communication pyramid
Ans: verbal communication, para verbal coomunication, and non-verbal communication
Quiz: what is paraverbal communication
Ans: how we say what we say
Quiz: three components of paraverbal communication
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© 2025 TestTrackers
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in the number given.