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Quiz: 4 Behavior Levels
Ans: 1. Anxiety
2.Defensive
3. Acting Out Person
4. Tension Reduction
Quiz:Staff Attitude and Approach to Anxiety
Ans: Be Supportive
an emphatic non-judgemental attempt to alleviate anxiety
Quiz:Staff Attitude and Approach to Defensive
Ans: directive-attempt to control the situation and begin to set limits
Quiz:Staff Attitude and Approach Acting Out Person
Ans: non-violent physical crisis intervention
Quiz:Staff Attitudes for Tension Reduction
Ans: therapeutic rapport decrease in energy regaining of rationality
Quiz:integrated Experience
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, Ans: we can set the tone for whether or not the behavior escalates or de-escalates
Quiz:non-verbal-proxemics (personal space)
Ans: area surrounding your body considered an extension of self. 1 1/2 to 3 feet (typically)
culture, height, gender, age, status, appearance, and familiarity.
Quiz:kinesics (body language)
Ans: non-verbal message transmitted by motion and body posture. Factors: eye contact,
facial expressions send a very strong message gestures, how we stand
(stance) hands
Quiz:3 reasons for using the CPI supportive stance
Ans: safety
less threatening
communicates respect
Quiz:components of the communication pyramid
Ans: verbal communication, para verbal coomunication, and non-verbal communication
Quiz:what is paraverbal communication
Ans: how we say what we say
Quiz:three components of paraverbal communication
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© 2025 TestTrackers
WhatsApp or call o Resources & Updates: [Testtrackers - Stuvia US]
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in the number given.