NAB NHA EXAM Questions and Answers
100% Correct Latest Versions 2025
GRADED A+
Which one of the functions of management would be accomplished first? - ANSWER -
planning
Relative to setting objectives, which task listed below would be of primary importance
for the administrator to accomplish? - ANSWER - constantly review and reassess
objectives of the nursing facility
Which one of the following statements is true? - ANSWER - Every department in the
nursing facility should have goals or objectives
Since there is a plurality of objectives in a nursing facility, the facility should concern
itself with - ANSWER - long and short term goals
Planning is primarily concerned with - ANSWER - use of facts to determine course of
action for the future
Strategic planning - ANSWER - helps the facility to re evaluate its mission and identify
its long term goals.
Planning on a broad scale is carried on primarily by a - ANSWER - administrator
Planning involves all but one of the following - ANSWER - personnel decisions
Which of the following is not a function of the administrator? - ANSWER - ultimate
approval of all policies (governing board does that)
Planning at the top level of management is best characterized as - ANSWER - broad,
far-reaching, and basic
In the process of planning, which guideline should be followed? - ANSWER - involve as
many managers as possible
Considering the functions of management such as: directing, organizing, coordination,
controlling and planning, which of these functions would be first? - ANSWER - planning
,The technique of forecasting is important in the modern nursing facility. The accuracy of
the administrator's forecasts will affect the success of planning. Forecasts are expected
to be - ANSWER - a reasonable estimate of what reality will be in the future
In the process of planning, the administrator should - ANSWER - constantly check,
recheck, and modify the plan if necessarry
A short range plan covers which time period? - ANSWER - 1-2 years
A long range plan covers - ANSWER - 3-5 years
The function of management called organizing is best described as - ANSWER - the
process of grouping various activities of a similar nature and establishing authority
relationships
At which operational level in a nursing facility does organizing take place? - ANSWER -
at all dept levels within the organized structure
The mission statement of a nursing facility - ANSWER - explains the goals and
objectives to the facility
Span on management is the - ANSWER - number of employees a supervisor can
effectively handle
The schematic drawing representing the functional operation of a nursing facility
structure is called the - ANSWER - organizational chart
Service departments of a nursing facility can best be described as - ANSWER -
departments that facilitate, aid and assist other departments
An example of a service department in a nursing facility is the - ANSWER - personnel
office
Line authority structure is best described as a situation in which - ANSWER - a superior
delegates authority to a subordinate who, in turn, delegates his or her authority forming
a line from the top to the bottom level of the organization
A line authority position exists when the executive - ANSWER - makes final decisions
regarding departmental functioning
An example of a line authority position in a nursing facility is the - ANSWER -
administrator
An example of a staff authority position in a nursing facility is the - ANSWER -
administrative assistant
,The primary function of a staff authority position is - ANSWER - aid, assist, and advise
the department heads
All but one of the following would be considered contractual services in a nursing facility
- ANSWER - Nursing director
A standing committee is one which - ANSWER - permanent in nature
A task force is another term used for - ANSWER - ad hoc committee
A policy is a - ANSWER - a broad guideline for thinking and setting boundaries
Who establishes policy in a nonprofit nursing facility corporation? - ANSWER - Board of
directors
When a subordinate asks his or her superior to set a policy regarding an operational
problem, this is called - ANSWER - appealed policy
A procedure is a - ANSWER - detailed statment to accomplish a task
Which of the following is a procedure? - ANSWER - a statement explaining the steps to
be taken to put money in safekeeping
A resident checks into a nursing facility without following the steps described relating to
safekeeping of personal belongings. By what procedure should the business office be
guided? - ANSWER - procedure for safekeeping
Which of the following statements is not a part of a procedure relating to the death of a
resident? - ANSWER - ask the mortician to declare the resident dead (only an RN or
physician can do this)
Procedures should not be developed by the administration in which area? - ANSWER -
establishing rules of conduct of board members
The purpose of a procedure manual is to - ANSWER - assist in the implementation of a
policy
Controlling is - ANSWER - setting goals or objectives, checking performance, and
taking corrective action.
An acceptable method of checking on the performance of an employee is to - ANSWER
- written and oral reports and direct observation
Percentage of occupancy is what kind of control mechanism? - ANSWER - Quantity
A budget is - ANSWER - a planning and controlling device
, For effective control, which element is not necessary? - ANSWER - Configuration
Meeting with the DON and nursing supervisors is what kind of control? - ANSWER -
Quality
In order to have effective controlling which item is not required? - ANSWER - on the
spot discipline
The principle of Economy of Action states that - ANSWER - any time a higher paid
employee makes a decision that a lower paid employee can make as well or better, the
facility is wasting money.
Discipline is a part of controlling. Which item is not considered good management
practice? - ANSWER - public reprimand of employee
Which item listed below is not a function of management? - ANSWER - comparing
An intangible standard of control in a nursing facility is - ANSWER - quality of care
PERT is a planning and controlling device. The term PERT refers to - ANSWER -
program evaluation and review techniques
Coordination is best defined as - ANSWER - orderly synchronization of efforts to
accomplish a stated objective
The administrator needs to consider all but one of the following items before making a
decision - ANSWER - Gut feeling about the problem
The modern day administrator of a nursing facility must - ANSWER - confer on a daily
basis with a variety of individuals, such as :residents, their families, dept heads,
suppliers, and community representatives.
The decision making process involves all but one of the following - ANSWER -
Delegation
An important tool in management is communication. Communication is best defined as -
ANSWER - process of exchanging information in which there is a mutual understanding
between the sender and the receiver
Formal communication is all but one of the following - ANSWER - grapevine
communication
All but one of the following is considered to be a roadblock to communication -
ANSWER - Feedback
100% Correct Latest Versions 2025
GRADED A+
Which one of the functions of management would be accomplished first? - ANSWER -
planning
Relative to setting objectives, which task listed below would be of primary importance
for the administrator to accomplish? - ANSWER - constantly review and reassess
objectives of the nursing facility
Which one of the following statements is true? - ANSWER - Every department in the
nursing facility should have goals or objectives
Since there is a plurality of objectives in a nursing facility, the facility should concern
itself with - ANSWER - long and short term goals
Planning is primarily concerned with - ANSWER - use of facts to determine course of
action for the future
Strategic planning - ANSWER - helps the facility to re evaluate its mission and identify
its long term goals.
Planning on a broad scale is carried on primarily by a - ANSWER - administrator
Planning involves all but one of the following - ANSWER - personnel decisions
Which of the following is not a function of the administrator? - ANSWER - ultimate
approval of all policies (governing board does that)
Planning at the top level of management is best characterized as - ANSWER - broad,
far-reaching, and basic
In the process of planning, which guideline should be followed? - ANSWER - involve as
many managers as possible
Considering the functions of management such as: directing, organizing, coordination,
controlling and planning, which of these functions would be first? - ANSWER - planning
,The technique of forecasting is important in the modern nursing facility. The accuracy of
the administrator's forecasts will affect the success of planning. Forecasts are expected
to be - ANSWER - a reasonable estimate of what reality will be in the future
In the process of planning, the administrator should - ANSWER - constantly check,
recheck, and modify the plan if necessarry
A short range plan covers which time period? - ANSWER - 1-2 years
A long range plan covers - ANSWER - 3-5 years
The function of management called organizing is best described as - ANSWER - the
process of grouping various activities of a similar nature and establishing authority
relationships
At which operational level in a nursing facility does organizing take place? - ANSWER -
at all dept levels within the organized structure
The mission statement of a nursing facility - ANSWER - explains the goals and
objectives to the facility
Span on management is the - ANSWER - number of employees a supervisor can
effectively handle
The schematic drawing representing the functional operation of a nursing facility
structure is called the - ANSWER - organizational chart
Service departments of a nursing facility can best be described as - ANSWER -
departments that facilitate, aid and assist other departments
An example of a service department in a nursing facility is the - ANSWER - personnel
office
Line authority structure is best described as a situation in which - ANSWER - a superior
delegates authority to a subordinate who, in turn, delegates his or her authority forming
a line from the top to the bottom level of the organization
A line authority position exists when the executive - ANSWER - makes final decisions
regarding departmental functioning
An example of a line authority position in a nursing facility is the - ANSWER -
administrator
An example of a staff authority position in a nursing facility is the - ANSWER -
administrative assistant
,The primary function of a staff authority position is - ANSWER - aid, assist, and advise
the department heads
All but one of the following would be considered contractual services in a nursing facility
- ANSWER - Nursing director
A standing committee is one which - ANSWER - permanent in nature
A task force is another term used for - ANSWER - ad hoc committee
A policy is a - ANSWER - a broad guideline for thinking and setting boundaries
Who establishes policy in a nonprofit nursing facility corporation? - ANSWER - Board of
directors
When a subordinate asks his or her superior to set a policy regarding an operational
problem, this is called - ANSWER - appealed policy
A procedure is a - ANSWER - detailed statment to accomplish a task
Which of the following is a procedure? - ANSWER - a statement explaining the steps to
be taken to put money in safekeeping
A resident checks into a nursing facility without following the steps described relating to
safekeeping of personal belongings. By what procedure should the business office be
guided? - ANSWER - procedure for safekeeping
Which of the following statements is not a part of a procedure relating to the death of a
resident? - ANSWER - ask the mortician to declare the resident dead (only an RN or
physician can do this)
Procedures should not be developed by the administration in which area? - ANSWER -
establishing rules of conduct of board members
The purpose of a procedure manual is to - ANSWER - assist in the implementation of a
policy
Controlling is - ANSWER - setting goals or objectives, checking performance, and
taking corrective action.
An acceptable method of checking on the performance of an employee is to - ANSWER
- written and oral reports and direct observation
Percentage of occupancy is what kind of control mechanism? - ANSWER - Quantity
A budget is - ANSWER - a planning and controlling device
, For effective control, which element is not necessary? - ANSWER - Configuration
Meeting with the DON and nursing supervisors is what kind of control? - ANSWER -
Quality
In order to have effective controlling which item is not required? - ANSWER - on the
spot discipline
The principle of Economy of Action states that - ANSWER - any time a higher paid
employee makes a decision that a lower paid employee can make as well or better, the
facility is wasting money.
Discipline is a part of controlling. Which item is not considered good management
practice? - ANSWER - public reprimand of employee
Which item listed below is not a function of management? - ANSWER - comparing
An intangible standard of control in a nursing facility is - ANSWER - quality of care
PERT is a planning and controlling device. The term PERT refers to - ANSWER -
program evaluation and review techniques
Coordination is best defined as - ANSWER - orderly synchronization of efforts to
accomplish a stated objective
The administrator needs to consider all but one of the following items before making a
decision - ANSWER - Gut feeling about the problem
The modern day administrator of a nursing facility must - ANSWER - confer on a daily
basis with a variety of individuals, such as :residents, their families, dept heads,
suppliers, and community representatives.
The decision making process involves all but one of the following - ANSWER -
Delegation
An important tool in management is communication. Communication is best defined as -
ANSWER - process of exchanging information in which there is a mutual understanding
between the sender and the receiver
Formal communication is all but one of the following - ANSWER - grapevine
communication
All but one of the following is considered to be a roadblock to communication -
ANSWER - Feedback
