Pageds1
TEST BANK FOR LEADING AND MANAGING IN NURSING, 8TH
ds ds ds ds ds ds ds ds
EDITION BY PATRICIA S. YODER- ds ds ds ds ds
WISE, SUSAN SPORTSMAN CHAPTER 1-25. ds ds ds ds
dsdsdsdsdsdsdsdsdsdsdsdsdsdsdsdsdsdsdsdsdsdsdsdsds Chapterds01:dsLeading,dsManaging,dsanddsFollowing
Yoder-Wise: Leading and Managing in Nursing, 8th Edition
ds ds ds ds ds ds ds
MULTIPLEdsCHOICE
1. Adsnursedsmanagerdsofdsads20-
beddsmedicaldsunitdsfindsdsthatds80%dsofdsthedspatientsdsaredsolderdsadults.dsShesidsdsaskeddstodsassessd
sanddsadaptdsthedsunitdstodsbetterdsmeetdsthedsuniquedsneedsdsofdsthedsolderdsadultdspatient.sU d singdsc
omplexitydsprinciples,dswhatdswoulddsbedsthedsbestdsapproachdstodstakedsfordsimplementationdsofdst
hisdschange?
a. Leveragedsthedshierarchicaldsmanagementdspositiondstodsgetdsunitdsstaffdsinvolv
eddsinsdassessmentdsanddsplanning.
b. Engagedsinvolveddsstaffdsatdsalldslevelsdsindsthedsdecision-makingdsprocess.
c. Focusdsthedsassessmentdsondsthedsunitdsanddsomitdsthedshospitaldsanddscom
munitysdenvironment.
d. Hiredsadsgeriatricdsspecialistdstodsoverseedsanddscontroldsthedsproject.
ANS:d s B
Complexitydstheorydssuggestsdsthatdssystemsdsinteractdsanddsadaptdsanddsthatdsdecisiondsmakingdsoc
cursdsthroughoutdsthedssystems,dsasdsopposeddstodsbeingdshelddsindsadshierarchy.dsIndscomplexitydstheor
y,dseverydsvoicedscounts,dsanddstherefore,dsalldslevelsdsofdsstaffdswoulddsbedsinvolveddsindsdecisiondsma
king.
TOP:d s AONEdscompetency:dsCommunicationdsanddsRelationship-Building
2. Adsunitdsmanagerdsofdsads25-
beddsmedical/surgicaldsareadsreceivesdsadsphonedscalldsfromdsadsnursedswhodshasscd alleddsindssickdsfive
dstimesdsindsthedspastdsmonth.dsHedstellsdsthedsmanagerdsthatdshedsverydsmuchdswantsdstodscomedstods
NdsRdsIdsGdsB.CdsM
workdswhendsscheduleddsbutdsmustdsoftendscaredsfordshisdswife,dswhodsisdsundergoingdstreatment
fordsbreastdscancer.dsAccordingdstoUMaS N’sdsTneeddshiO
slow erarchydstheory,dswhatdswoulddsbedsthedsbest
approachdstodssatisfyingdsthedsneedsdsofdsthisdsnurse,dsotherdsstaff,dsanddspatients?
a. Linedsupdsagencydsnursesdswhodscandsbedscalleddsindstodsworkdsondsshortdsnotice.
b. Placedsthedsnursedsondsunpaiddsleavedsfordsthedsremainderdsofdshisdswife’sdstreatment.
c. Sympathizedswithdsthedsnurse’sdsdilemmadsanddsletdsthedschargedsnursedsknowdsthatdsthisdsnurse
maydsbedscallingdsindsfrequentlydsindsthedsfuture.
, Pageds2
d. Workdswithdsthedsnurse,dsstaffingdsoffice,dsanddsotherdsnursesdstodsarrangedshisdsscheduled
daysdsoffdsarounddshisdswife’sdstreatments.
ANS:d s D
Placingdsthedsnursedsondsunpaiddsleavedsmaydsthreatendsthedsnurse’sdscapacitydstodsmeetdsphysiologicdsn
eedsdsanddsdemotivatedsthedsnurse.dsUnsatisfactorydscoveragedsofdsshiftsdsondsshortdsnoticedscoulddsaffe
ctdspatientdscaredsanddsthreatendsthedsneedsdsofdsstaffdstodsfeeldscompetent.dsArrangingdsthedsscheduledsar
ound
thedswife’sdsneedsdsmeetsdsthedsneedsdsofdsthedsstaffdsanddsofdspatientsdswhiledssatisfyingdsthedsnurse’sdsneed
fordsaffiliation.
TOP:d s AONEdscompetency:dsCommunicationdsanddsRelationship-Building
3. Adsgrievancedsbroughtdsbydsadsstaffdsnursedsagainstdsthedsunitdsmanagerdsrequiresdsmediation.dsAtdst
hedsfirstsm
d ediationdssession,dsthedsstaffdsnursedsrepeatedlydscallsdsthedsunitdsmanager’sdsactionsdsun
fair,dsanddsthedsunitdsmanagerdscontinuesdstodsreiteratedsthedsreasonsdsfordsthedsactions.dsWhatdswo
ulddsbedsthedsbestdscoursesdofdsactiondsatdsthisdstime?
a. Senddsthedstwodsdisputantsdsawaydstodsreachdstheirdsowndsresolution.
b. Involvedsanotherdsstaffdsnursedsindsthedsdiscussiondsfordsclaritydsissues.
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c. Askdseachdspartydstodsexaminedstheirdsowndsmotivesdsanddsissuesdsindsthedsconflict.
d. Continuedstodslistendsasdsthedspartiesdsrepeatdstheirdsthoughtsdsanddsfeelingsdsab
outdsthesdconflict.
ANS:d s C
Fordsresolutiondsofdsconflict,dsonedsshoulddsaddressdsthedsinterestsdsanddsinvolvementdsofdsparticipant
sdsindsthedsconflictdsbydsexaminingdsthedsrealdsissuesdsofdsalldsparties.
TOP:d s AONEdscompetency:dsCommunicationdsanddsRelationship-Building
4. Atdsadsseconddsnegotiationdssession,dsthedsunitdsmanagerdsanddsstaffdsnursedsaredsunabledsto
dsreachdsasrd esolution.dsWhatdsisdsthedsappropriatedsnextdsstep?
a. Arrangedsanotherdsmeetingdsindsadsweek’sdstimedssodsasdstodsallowdsadscooling-offdsperiod.
b. Elevatedsthedsnextdsnegationdssessiondstodsthedsnextdsmanager,dsonedsleveldsabove.
c. Insistdsthatdsparticipantsdscontinuedstodstalkdsuntildsadsresolutiondshasdsbeendsreached.
d. Backdsthedsunitdsmanager’sdsactionsdsanddsenddsthedsdispute.
ANS:d s B
Partdsofdsleadershipdsisdsunderstandingdsconflictdsresolutiondsanddsabilitydstodsnegotiatedsanddsmanage
dsfordsresolutiondsofdsissuesdsanddsconcerns.dsThisdssituationdshasdsfaileddsadsseconddsnegotiationdssessio
n,dselevationdstodsadsmanagerdswithdsadditionaldstrainingdstodsfacilitatedsconflictdsresolutiondsisdsimpor
tantdsatdsthisdspoint.
TOP:d s AONEdscompetency:dsCommunicationdsanddsRelationship-Building
5. Thedsmanagerdsofdsadssurgicaldsareadshasdsadsvisiondsfordsthedsfuturedsthatdsrequiresdsthedsadditiondsof
RNdsassistantsdsordsunlicenseddspersonsdstodsfeed,dsbathe,dsanddsambulatedspatients.dsThedsRNsdso
ds
ndsthedsstaffdshavedsalwaysdspracticed adsprN
inddssT
UdsSddssN imaR
rydsOnI
ursiG
ng-
B
de. liC
veryMsystemdsanddsaredsverydsresistantdstodsthisdsidea.
Whatdswoulddsbedsthedsbestdsinitialdsstrategydsfordsimplementationdsofdsthisdschange?
a. ExploringdsthedsvaluesdsanddsfeelingsdsofdsthedsRNdsgroupdsindsrelationshipdstodsthisdschange
b. LeavingdsthedsRNsdsalonedsfordsadstimedssodstheydscandsthinkdsaboutdsthedschangedsbefo
redsitdsissidmplemented
c. Droppingdsthedsideadsanddstryingdsfordsthedschangedsindsadsyeardsordssodswhendssom
edsofdsthesp
d resentdsRNsdshavedsretired
d. HiringdsthedsassistantsdsanddsallowingdsthedsRNsdstodsseedswhatdsgooddsadditionsdstheydsare
ANS:d s A
Influencingdsothersdsrequiresdsemotionaldsintelligencedsindsdomainsdssuchdsasdsempathy,dshandlingdsr
elationships,dsdeepeningdsself-
awarenessdsindsselfdsanddsothers,dsmotivatingdsothers,dsanddsmanagingdsemotions.dsMotivatingdsother
sdsrecognizesdsthatdsvaluesdsaredspowerfuldsforcesdsthatdsinfluencedsacceptancedsofdschange.dsLeavingds
thedsRNsdsalonedsfordsadsperioddsofdstimedsbeforedsimplementationdsdoesdsnotdsprovidedsopportunitydstods
exploredsdifferentdsperspectivesdsanddsvalues.dsAvoidingdsdiscussiondsuntildsthedsteamdschangesdsmay
dsnotdspromotedsadoptiondsofdsthedschangedsuntildstheredsisdsopportunitydstodsexploredsperspectivesdsand
dsvaluesdsrelateddstodsthedschange.dsHiringdsofdsthedsassistantsdsdemonstratesdslackdsofdsempathydsfordsth
edsperspectivesdsofdsthedsRNdsstaff.
, LeadingdsanddsManagingdsindsNursingds8thdsEditiondsYoder-
lOMoAR cPSD| 11881637
WisedsTestdsBank
TOP:d s AONEdscompetency:dsKnowledgedsofdsthedsHealthdsCaredsEnvironment
NURSINGTB.COM
y: yc:t s |ds | sk y tt .
TEST BANK FOR LEADING AND MANAGING IN NURSING, 8TH
ds ds ds ds ds ds ds ds
EDITION BY PATRICIA S. YODER- ds ds ds ds ds
WISE, SUSAN SPORTSMAN CHAPTER 1-25. ds ds ds ds
dsdsdsdsdsdsdsdsdsdsdsdsdsdsdsdsdsdsdsdsdsdsdsdsds Chapterds01:dsLeading,dsManaging,dsanddsFollowing
Yoder-Wise: Leading and Managing in Nursing, 8th Edition
ds ds ds ds ds ds ds
MULTIPLEdsCHOICE
1. Adsnursedsmanagerdsofdsads20-
beddsmedicaldsunitdsfindsdsthatds80%dsofdsthedspatientsdsaredsolderdsadults.dsShesidsdsaskeddstodsassessd
sanddsadaptdsthedsunitdstodsbetterdsmeetdsthedsuniquedsneedsdsofdsthedsolderdsadultdspatient.sU d singdsc
omplexitydsprinciples,dswhatdswoulddsbedsthedsbestdsapproachdstodstakedsfordsimplementationdsofdst
hisdschange?
a. Leveragedsthedshierarchicaldsmanagementdspositiondstodsgetdsunitdsstaffdsinvolv
eddsinsdassessmentdsanddsplanning.
b. Engagedsinvolveddsstaffdsatdsalldslevelsdsindsthedsdecision-makingdsprocess.
c. Focusdsthedsassessmentdsondsthedsunitdsanddsomitdsthedshospitaldsanddscom
munitysdenvironment.
d. Hiredsadsgeriatricdsspecialistdstodsoverseedsanddscontroldsthedsproject.
ANS:d s B
Complexitydstheorydssuggestsdsthatdssystemsdsinteractdsanddsadaptdsanddsthatdsdecisiondsmakingdsoc
cursdsthroughoutdsthedssystems,dsasdsopposeddstodsbeingdshelddsindsadshierarchy.dsIndscomplexitydstheor
y,dseverydsvoicedscounts,dsanddstherefore,dsalldslevelsdsofdsstaffdswoulddsbedsinvolveddsindsdecisiondsma
king.
TOP:d s AONEdscompetency:dsCommunicationdsanddsRelationship-Building
2. Adsunitdsmanagerdsofdsads25-
beddsmedical/surgicaldsareadsreceivesdsadsphonedscalldsfromdsadsnursedswhodshasscd alleddsindssickdsfive
dstimesdsindsthedspastdsmonth.dsHedstellsdsthedsmanagerdsthatdshedsverydsmuchdswantsdstodscomedstods
NdsRdsIdsGdsB.CdsM
workdswhendsscheduleddsbutdsmustdsoftendscaredsfordshisdswife,dswhodsisdsundergoingdstreatment
fordsbreastdscancer.dsAccordingdstoUMaS N’sdsTneeddshiO
slow erarchydstheory,dswhatdswoulddsbedsthedsbest
approachdstodssatisfyingdsthedsneedsdsofdsthisdsnurse,dsotherdsstaff,dsanddspatients?
a. Linedsupdsagencydsnursesdswhodscandsbedscalleddsindstodsworkdsondsshortdsnotice.
b. Placedsthedsnursedsondsunpaiddsleavedsfordsthedsremainderdsofdshisdswife’sdstreatment.
c. Sympathizedswithdsthedsnurse’sdsdilemmadsanddsletdsthedschargedsnursedsknowdsthatdsthisdsnurse
maydsbedscallingdsindsfrequentlydsindsthedsfuture.
, Pageds2
d. Workdswithdsthedsnurse,dsstaffingdsoffice,dsanddsotherdsnursesdstodsarrangedshisdsscheduled
daysdsoffdsarounddshisdswife’sdstreatments.
ANS:d s D
Placingdsthedsnursedsondsunpaiddsleavedsmaydsthreatendsthedsnurse’sdscapacitydstodsmeetdsphysiologicdsn
eedsdsanddsdemotivatedsthedsnurse.dsUnsatisfactorydscoveragedsofdsshiftsdsondsshortdsnoticedscoulddsaffe
ctdspatientdscaredsanddsthreatendsthedsneedsdsofdsstaffdstodsfeeldscompetent.dsArrangingdsthedsscheduledsar
ound
thedswife’sdsneedsdsmeetsdsthedsneedsdsofdsthedsstaffdsanddsofdspatientsdswhiledssatisfyingdsthedsnurse’sdsneed
fordsaffiliation.
TOP:d s AONEdscompetency:dsCommunicationdsanddsRelationship-Building
3. Adsgrievancedsbroughtdsbydsadsstaffdsnursedsagainstdsthedsunitdsmanagerdsrequiresdsmediation.dsAtdst
hedsfirstsm
d ediationdssession,dsthedsstaffdsnursedsrepeatedlydscallsdsthedsunitdsmanager’sdsactionsdsun
fair,dsanddsthedsunitdsmanagerdscontinuesdstodsreiteratedsthedsreasonsdsfordsthedsactions.dsWhatdswo
ulddsbedsthedsbestdscoursesdofdsactiondsatdsthisdstime?
a. Senddsthedstwodsdisputantsdsawaydstodsreachdstheirdsowndsresolution.
b. Involvedsanotherdsstaffdsnursedsindsthedsdiscussiondsfordsclaritydsissues.
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, LeadingdsanddsManagingdsindsNursingds8thdsEditiondsYoder-
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c. Askdseachdspartydstodsexaminedstheirdsowndsmotivesdsanddsissuesdsindsthedsconflict.
d. Continuedstodslistendsasdsthedspartiesdsrepeatdstheirdsthoughtsdsanddsfeelingsdsab
outdsthesdconflict.
ANS:d s C
Fordsresolutiondsofdsconflict,dsonedsshoulddsaddressdsthedsinterestsdsanddsinvolvementdsofdsparticipant
sdsindsthedsconflictdsbydsexaminingdsthedsrealdsissuesdsofdsalldsparties.
TOP:d s AONEdscompetency:dsCommunicationdsanddsRelationship-Building
4. Atdsadsseconddsnegotiationdssession,dsthedsunitdsmanagerdsanddsstaffdsnursedsaredsunabledsto
dsreachdsasrd esolution.dsWhatdsisdsthedsappropriatedsnextdsstep?
a. Arrangedsanotherdsmeetingdsindsadsweek’sdstimedssodsasdstodsallowdsadscooling-offdsperiod.
b. Elevatedsthedsnextdsnegationdssessiondstodsthedsnextdsmanager,dsonedsleveldsabove.
c. Insistdsthatdsparticipantsdscontinuedstodstalkdsuntildsadsresolutiondshasdsbeendsreached.
d. Backdsthedsunitdsmanager’sdsactionsdsanddsenddsthedsdispute.
ANS:d s B
Partdsofdsleadershipdsisdsunderstandingdsconflictdsresolutiondsanddsabilitydstodsnegotiatedsanddsmanage
dsfordsresolutiondsofdsissuesdsanddsconcerns.dsThisdssituationdshasdsfaileddsadsseconddsnegotiationdssessio
n,dselevationdstodsadsmanagerdswithdsadditionaldstrainingdstodsfacilitatedsconflictdsresolutiondsisdsimpor
tantdsatdsthisdspoint.
TOP:d s AONEdscompetency:dsCommunicationdsanddsRelationship-Building
5. Thedsmanagerdsofdsadssurgicaldsareadshasdsadsvisiondsfordsthedsfuturedsthatdsrequiresdsthedsadditiondsof
RNdsassistantsdsordsunlicenseddspersonsdstodsfeed,dsbathe,dsanddsambulatedspatients.dsThedsRNsdso
ds
ndsthedsstaffdshavedsalwaysdspracticed adsprN
inddssT
UdsSddssN imaR
rydsOnI
ursiG
ng-
B
de. liC
veryMsystemdsanddsaredsverydsresistantdstodsthisdsidea.
Whatdswoulddsbedsthedsbestdsinitialdsstrategydsfordsimplementationdsofdsthisdschange?
a. ExploringdsthedsvaluesdsanddsfeelingsdsofdsthedsRNdsgroupdsindsrelationshipdstodsthisdschange
b. LeavingdsthedsRNsdsalonedsfordsadstimedssodstheydscandsthinkdsaboutdsthedschangedsbefo
redsitdsissidmplemented
c. Droppingdsthedsideadsanddstryingdsfordsthedschangedsindsadsyeardsordssodswhendssom
edsofdsthesp
d resentdsRNsdshavedsretired
d. HiringdsthedsassistantsdsanddsallowingdsthedsRNsdstodsseedswhatdsgooddsadditionsdstheydsare
ANS:d s A
Influencingdsothersdsrequiresdsemotionaldsintelligencedsindsdomainsdssuchdsasdsempathy,dshandlingdsr
elationships,dsdeepeningdsself-
awarenessdsindsselfdsanddsothers,dsmotivatingdsothers,dsanddsmanagingdsemotions.dsMotivatingdsother
sdsrecognizesdsthatdsvaluesdsaredspowerfuldsforcesdsthatdsinfluencedsacceptancedsofdschange.dsLeavingds
thedsRNsdsalonedsfordsadsperioddsofdstimedsbeforedsimplementationdsdoesdsnotdsprovidedsopportunitydstods
exploredsdifferentdsperspectivesdsanddsvalues.dsAvoidingdsdiscussiondsuntildsthedsteamdschangesdsmay
dsnotdspromotedsadoptiondsofdsthedschangedsuntildstheredsisdsopportunitydstodsexploredsperspectivesdsand
dsvaluesdsrelateddstodsthedschange.dsHiringdsofdsthedsassistantsdsdemonstratesdslackdsofdsempathydsfordsth
edsperspectivesdsofdsthedsRNdsstaff.
, LeadingdsanddsManagingdsindsNursingds8thdsEditiondsYoder-
lOMoAR cPSD| 11881637
WisedsTestdsBank
TOP:d s AONEdscompetency:dsKnowledgedsofdsthedsHealthdsCaredsEnvironment
NURSINGTB.COM
y: yc:t s |ds | sk y tt .
