ACVREP O M FINAL EXAM 2025 WITH CORRECTLY
VERIFIED ANSWERS|GUARANTEED PASS
When one department store authorized thousands of its sales clerks to handle functions
normally reserved for store managers, such as handling merchandise-return problems and
approving customers' checks, they gave them more responsibility, a _________ technique. -
job enrichment
-Punishment is the application of negative consequences to stop or change undesirable
behavior. - True
-According to the acquired needs theory, those who tend to seek social approval and satisfying
personal relationships may have a high need for affiliation. - true
-According to Maslow's hierarchy of needs, taking a sabbatical leave to further personal growth
is an example of the self-actualization need. - true
Which of the following is not a contextual factor of motivation?
a. physical environment
b. rewards and reinforcement
c. cross-cultural values
d. employee personality
e. organizational culture - d
______ proposed that work satisfaction and dissatisfaction arise from different sets of causes.
McGregor's Theory X/Theory Y-a
Deci and Ryan's self-determination theory-b
Herzberg's two-factor theory-c
expectancy theory-d
McClelland's acquired needs theory-e - c
-Job enlargement enables workers to focus on doing more of the same task to increase
productivity. - false
people often do volunteer work for the __________ rewards. - intrinsic
,-According to Maslow, office parties, company softball teams, and management retreats provide
self-actualization needs. - false
You may compare your ratio of inputs to outputs to the ratio of others at your place of
employment in a process described by the ______ theory. - equity
-Profit sharing bases pay on one's results on the job. - false
-According to equity theory, no matter how fair managers think the organization's policies,
procedures, and reward systems are, each employee's perception of those factors is what
counts - true
According to expectancy theory, the primary elements that determine how willing an employee
is to work hard at tasks important to an organization, those that relate effort, performance, and
outcomes, are _____.
a. achievement, affiliation, and power
b. expectancy, instrumentality, and valence
c. safety, esteem, and self-actualization
d. motivation, recognition, and hygiene
e. existence, relatedness, and growth - b
Competence, autonomy, and relatedness are the primary motivations for behavior according to
___________ theory. - self-determination theory
According to the integrated model, motivation is affected by both personal factors and _______
ones. - contextual
-The acquired needs theory states that three needs--achievement , affiliation, and money--are
the major motives determining peoples behavior in the workplace - false
The four major perspectives on motivation include all except_____.
a. process
b. job design
c. content
d. job satisfaction
e. reinforcement - d
,According to expectancy theory, your ________ is ow if you don't think a bonus or raise is going
to be enough to justify working evenings and weekends - valence
-Assuming they have choices, people will make the choice that promises them the greatest
reward if they think they can get it. - true
-Reinforcement theory attempts to explain behavior change by suggesting that behavior with
negative consequences tends to be repeated, whereas behavior with positive consequences
trends not to be repeated - false
The number one reason people quit their jobs is their dissatisfaction with their ______. -
supervisors
-Goal-setting theory suggests that employees can be motivated by goals that are specific and
challenging, but achievable. - true
-There are two different approaches to job design. the traditional approach to job design is to fit
people to the jobs; the modern way is to fit the jobs to the people. - true
Because the production division at Heavenly Gates Inc. is $10,000 below budget due to process
improvements, this year 30% of the savings will be returned to the division to spend as desired,
as a form of _____. - gainsharing
Victoria runs a flower shop. She recently made some changes so that one employee answers
phones and completes the order and payment process, while another creates arrangements,
and a third packages and delivers floral arrangements. Previously, each employee was
responsible for the order from the phone call through the delivery. Such changes reflect which
one of the following?
a. feedback
b. task significance
c. task identity
d. skill variety
e. autonomy - c
______ involves division of an organization's work and applies motivational theories to jobs to
increase satisfaction and performance. - job design
, It has been two years since any employee has received a bonus at Tech Outlet, and the
possibility of getting one no longer seems to motivate employees. In this case, management has
inadvertently applied _____. - extinction
Which of the following is not a contingency factor in the job characteristics model?
a. desire for personal growth
b. knowledge
c. autonomy
d. context satisfactions such as right working conditions and pay
e. skills - c
According to Herzberg's theory, the first thing managers of employees who dislike their jobs
should do is to _____.
a. publicly recognize good performance
b. create opportunities for personal growth and advancement
c. increase employees' responsibility and opportunity for leadership
d. provide opportunities for achievement
e. make sure pay levels, policies, and working conditions are reasonable - e
Goal-setting theory suggests that employees can be motivated by goals that have all of the
following characteristics except _____.
a. linked to an action plan
b. specific and challenging
c. little or no feedback
d. measurable
e. achievable - c
After struggling with the accounting training, Peter is unsure whether he can complete the end-
of-year financial reporting with no errors in the time allotted. In this case, Peter is low on the
______ element of expectancy theory. - expectancy
______ is defined as the psychological processes that arouse and direct goal-directed behavior. -
motivation
VERIFIED ANSWERS|GUARANTEED PASS
When one department store authorized thousands of its sales clerks to handle functions
normally reserved for store managers, such as handling merchandise-return problems and
approving customers' checks, they gave them more responsibility, a _________ technique. -
job enrichment
-Punishment is the application of negative consequences to stop or change undesirable
behavior. - True
-According to the acquired needs theory, those who tend to seek social approval and satisfying
personal relationships may have a high need for affiliation. - true
-According to Maslow's hierarchy of needs, taking a sabbatical leave to further personal growth
is an example of the self-actualization need. - true
Which of the following is not a contextual factor of motivation?
a. physical environment
b. rewards and reinforcement
c. cross-cultural values
d. employee personality
e. organizational culture - d
______ proposed that work satisfaction and dissatisfaction arise from different sets of causes.
McGregor's Theory X/Theory Y-a
Deci and Ryan's self-determination theory-b
Herzberg's two-factor theory-c
expectancy theory-d
McClelland's acquired needs theory-e - c
-Job enlargement enables workers to focus on doing more of the same task to increase
productivity. - false
people often do volunteer work for the __________ rewards. - intrinsic
,-According to Maslow, office parties, company softball teams, and management retreats provide
self-actualization needs. - false
You may compare your ratio of inputs to outputs to the ratio of others at your place of
employment in a process described by the ______ theory. - equity
-Profit sharing bases pay on one's results on the job. - false
-According to equity theory, no matter how fair managers think the organization's policies,
procedures, and reward systems are, each employee's perception of those factors is what
counts - true
According to expectancy theory, the primary elements that determine how willing an employee
is to work hard at tasks important to an organization, those that relate effort, performance, and
outcomes, are _____.
a. achievement, affiliation, and power
b. expectancy, instrumentality, and valence
c. safety, esteem, and self-actualization
d. motivation, recognition, and hygiene
e. existence, relatedness, and growth - b
Competence, autonomy, and relatedness are the primary motivations for behavior according to
___________ theory. - self-determination theory
According to the integrated model, motivation is affected by both personal factors and _______
ones. - contextual
-The acquired needs theory states that three needs--achievement , affiliation, and money--are
the major motives determining peoples behavior in the workplace - false
The four major perspectives on motivation include all except_____.
a. process
b. job design
c. content
d. job satisfaction
e. reinforcement - d
,According to expectancy theory, your ________ is ow if you don't think a bonus or raise is going
to be enough to justify working evenings and weekends - valence
-Assuming they have choices, people will make the choice that promises them the greatest
reward if they think they can get it. - true
-Reinforcement theory attempts to explain behavior change by suggesting that behavior with
negative consequences tends to be repeated, whereas behavior with positive consequences
trends not to be repeated - false
The number one reason people quit their jobs is their dissatisfaction with their ______. -
supervisors
-Goal-setting theory suggests that employees can be motivated by goals that are specific and
challenging, but achievable. - true
-There are two different approaches to job design. the traditional approach to job design is to fit
people to the jobs; the modern way is to fit the jobs to the people. - true
Because the production division at Heavenly Gates Inc. is $10,000 below budget due to process
improvements, this year 30% of the savings will be returned to the division to spend as desired,
as a form of _____. - gainsharing
Victoria runs a flower shop. She recently made some changes so that one employee answers
phones and completes the order and payment process, while another creates arrangements,
and a third packages and delivers floral arrangements. Previously, each employee was
responsible for the order from the phone call through the delivery. Such changes reflect which
one of the following?
a. feedback
b. task significance
c. task identity
d. skill variety
e. autonomy - c
______ involves division of an organization's work and applies motivational theories to jobs to
increase satisfaction and performance. - job design
, It has been two years since any employee has received a bonus at Tech Outlet, and the
possibility of getting one no longer seems to motivate employees. In this case, management has
inadvertently applied _____. - extinction
Which of the following is not a contingency factor in the job characteristics model?
a. desire for personal growth
b. knowledge
c. autonomy
d. context satisfactions such as right working conditions and pay
e. skills - c
According to Herzberg's theory, the first thing managers of employees who dislike their jobs
should do is to _____.
a. publicly recognize good performance
b. create opportunities for personal growth and advancement
c. increase employees' responsibility and opportunity for leadership
d. provide opportunities for achievement
e. make sure pay levels, policies, and working conditions are reasonable - e
Goal-setting theory suggests that employees can be motivated by goals that have all of the
following characteristics except _____.
a. linked to an action plan
b. specific and challenging
c. little or no feedback
d. measurable
e. achievable - c
After struggling with the accounting training, Peter is unsure whether he can complete the end-
of-year financial reporting with no errors in the time allotted. In this case, Peter is low on the
______ element of expectancy theory. - expectancy
______ is defined as the psychological processes that arouse and direct goal-directed behavior. -
motivation
