ACTUAL Exam Questions and CORRECT
Answers
FAM - CORRECT ANSWER - Federal Air Marshal
LEO - CORRECT ANSWER - Law Enforcement Officer
Crew member - CORRECT ANSWER - A person assigned to perform duty in an aircraft
during flight time.
flight attendant - CORRECT ANSWER - A person trained in emergency procedures and
ensures a passengers safety and comfort in the cabin during a flight
A-FA - CORRECT ANSWER - Flight Attendant position assigned to the forward section
of the aircraft
B-FA - CORRECT ANSWER - Flight Attendant position assigned to the aft section of the
aircraft.
CA / CPT (Captain) - CORRECT ANSWER - Pilot ultimately in charge of the aircraft.
Responsible for First Officer and Flight Attendant(s). They wear 4 stripes on their uniforms
First Officer (FO) - CORRECT ANSWER - A pilot who helps navigate and operate flights.
They work in the cockpit with the captain to assist them with the flight. They sit in the right seat
and are second in command. they wear 3 stripes
Federal Aviation Administration (FAA) - CORRECT ANSWER - The government
regulatory agency governing all US air carriers with rules and regulations
, National Transportation Safety Board (NTSB) - CORRECT ANSWER - Responsible for
reviewing all US aircraft accidents and incidents
Non-Rev Passenger - CORRECT ANSWER - A passenger who has not paid full fare or
any fare at all. Usually Airline employees or relatives of airline employees.
Air Traffic Control (ATC) - CORRECT ANSWER - The group of people who aid in
directing air traffic and are in constant contact with the aircraft
Lap child - CORRECT ANSWER - A passenger under the age of two who sits on an adults
lap during the flight
Special Assist passenger - CORRECT ANSWER - Passengers who may be mentally or
physically challenged and in need of assistance
Unaccompanied Minors (UM or UMNR) - CORRECT ANSWER - Traveling without an
adult, the age of UM varies between codeshare partners.
gate agent - CORRECT ANSWER - Works at the bordering gate of an airport. Job duties
include checking boarding passes, assisting passengers onto flights, upgrading seats,
accommodating tardy passengers, and acting as a customer service agent.
Able Bodied Person (ABP) - CORRECT ANSWER - Passenger who would be asked to
assist in the event of an emergency. Flight attendants should make note of these individuals.
Onboard service team (OBS) - CORRECT ANSWER - FA's with additional training to
assist catering and other customer service items onboard the aircraft
Flight attendant jumpseat - CORRECT ANSWER - The seat a qualified flight attendant
uses during taxi, take-off and landing