SSB Test Questions with Correct Answers Latest Update 2025-2026 Graded A+
1. "Healthier is at her desk when she receives Jay's e-mail" is an example of ..
a. Channel in written application
b. Channel in oral application
c. Environment in oral application
d. Environment in written application - Answers d. Environment in a written application
2. Communication can be defined as ...
a. Message
b. Tranfering messages
c. The process of understanding and sharing meaning
d. Understanding - Answers c. The process of understanding and sharing meaning
3. "Jay writes an email to Heather '' is an example of ...
a. Feedback
b. Sources in oral application
c. Sources in written application
d. Channel in written application - Answers c. Sources in written application
4. Which of the following most correctly describes the order of the communication process?
A. The sender has an idea, the receiver decodes the message, the receiver gets the message
B. The sender has an idea, the sender encodes a message, the sender transmits the message, the
receiver gets the message
C. The sender transmits the message, the sender encodes the message, the receiver sends feedbacks
D. The sender transmits the message, the sender receivers feedback, the receivers decodes the message
- Answers B. The sender has an idea, the sender encodes a message, the sender transmits the message,
the receiver gets the message
5. Fill the blank:
As part of the Design Thinking Process, the ....mode includes observe, engage, and immerse actions
A. Empathize
,B. Define
C. Ideate
D. Test - Answers A. Empathize
6. ......... once meant happy or carefree; today it refers to homosexuality
A. Happiness
B. Gay
C. Nice
D. Pleasant - Answers B. Gay
7. " A system of symbols, words, and/or gestures used to communicate meaning" is called
A. Interaction
B. Code
C. Communication
D. Language - Answers D. Language
8. The action of sorting competing messages, or choosing stimuli which is one very important part of
perception and awareness, is called ...
A. Selection
B. Chance
C. option - Answers A. Selection
9. .... Are ideas based on our previous experiences and convictions and may not necessary on logic or
fact
A. Value
B. Belief
C. Attitude
D. Nonverbal communication - Answers B. Belief
10. Five types of communication contexts
A. extrapersonal , situation, group, public, and mass communication
,B. Extrapersonal, interpersonal, group, public, and mass communication
C. Intrapersonal, interpersonal, group, public and mass communication
D. Intrapersonal, personal, group, public, and mass communication - Answers C. Intrapersonal,
interpersonal, group, public and mass communication
11. To empathize, we immerse, which means....
A. We view users and their behavior in the context of their lives
B. The foundation of a human-centered design process
C. We interact with and interview users through both scheduled and short intercept encounters
D. We experience what your user experience - Answers D. We experience what your user experience
12...... refer to the intentional and unintentional ways a primary message is communicated. This may
include vocal inflection, gestures and posture, or rate of speech that influence the interpretation or
perception of your message
A. Primary messages
B. Secondary messages
C. Auxiliary messages
D. Report - Answers C. Auxiliary messages
13. ............ Refer to the intentional content, both verbal and nonverbal. These are the words or
ways you choose to express yourself and communicate your message
A. Report
B. Secondary messages
C. Auxiliary messages
D. Primary messages - Answers D. Primary messages
14............ Refer to the intentional content, both verbal and nonverbal. Your audience will form
impressions of your intentional messages, both negative and positive, over which you have no control
A. Report
B. Secondary messages
C. Auxiliary messages
, D. Primary messages - Answers B. Secondary messages
15. Which of the following is a tangible benefit of effective communication in an organization?
A. Improved response from employees and supervisors
B. All of the above
C. Increased productivity
D. Faster problem solving - Answers B. All of the above
16. Your ....is how you feel about yourself, your feelings of self-worth, self-acceptance, and self-respect.
A. Self-image
B. Self-esteem
C. Self-concept
D. Physical characteristics - Answers B. Self-esteem
17. The .... As you may guess, it used to capture the attention of your audience. While it may be used
anywhere in your messages, it is especially useful at the outset
A. Residual message
B. Introduction
C. Body
D. Attention statement - Answers D. Attention statement
18. ...is the mode during your design process in which you focus on idea generation
A. Define
B. Ideate
C. Test
D. Empathize - Answers B. Ideate
19. A(n) ......is your immediate disposition toward a concept or an object
A. Beliefs
B. Nonverbal communication
C. Attitude
1. "Healthier is at her desk when she receives Jay's e-mail" is an example of ..
a. Channel in written application
b. Channel in oral application
c. Environment in oral application
d. Environment in written application - Answers d. Environment in a written application
2. Communication can be defined as ...
a. Message
b. Tranfering messages
c. The process of understanding and sharing meaning
d. Understanding - Answers c. The process of understanding and sharing meaning
3. "Jay writes an email to Heather '' is an example of ...
a. Feedback
b. Sources in oral application
c. Sources in written application
d. Channel in written application - Answers c. Sources in written application
4. Which of the following most correctly describes the order of the communication process?
A. The sender has an idea, the receiver decodes the message, the receiver gets the message
B. The sender has an idea, the sender encodes a message, the sender transmits the message, the
receiver gets the message
C. The sender transmits the message, the sender encodes the message, the receiver sends feedbacks
D. The sender transmits the message, the sender receivers feedback, the receivers decodes the message
- Answers B. The sender has an idea, the sender encodes a message, the sender transmits the message,
the receiver gets the message
5. Fill the blank:
As part of the Design Thinking Process, the ....mode includes observe, engage, and immerse actions
A. Empathize
,B. Define
C. Ideate
D. Test - Answers A. Empathize
6. ......... once meant happy or carefree; today it refers to homosexuality
A. Happiness
B. Gay
C. Nice
D. Pleasant - Answers B. Gay
7. " A system of symbols, words, and/or gestures used to communicate meaning" is called
A. Interaction
B. Code
C. Communication
D. Language - Answers D. Language
8. The action of sorting competing messages, or choosing stimuli which is one very important part of
perception and awareness, is called ...
A. Selection
B. Chance
C. option - Answers A. Selection
9. .... Are ideas based on our previous experiences and convictions and may not necessary on logic or
fact
A. Value
B. Belief
C. Attitude
D. Nonverbal communication - Answers B. Belief
10. Five types of communication contexts
A. extrapersonal , situation, group, public, and mass communication
,B. Extrapersonal, interpersonal, group, public, and mass communication
C. Intrapersonal, interpersonal, group, public and mass communication
D. Intrapersonal, personal, group, public, and mass communication - Answers C. Intrapersonal,
interpersonal, group, public and mass communication
11. To empathize, we immerse, which means....
A. We view users and their behavior in the context of their lives
B. The foundation of a human-centered design process
C. We interact with and interview users through both scheduled and short intercept encounters
D. We experience what your user experience - Answers D. We experience what your user experience
12...... refer to the intentional and unintentional ways a primary message is communicated. This may
include vocal inflection, gestures and posture, or rate of speech that influence the interpretation or
perception of your message
A. Primary messages
B. Secondary messages
C. Auxiliary messages
D. Report - Answers C. Auxiliary messages
13. ............ Refer to the intentional content, both verbal and nonverbal. These are the words or
ways you choose to express yourself and communicate your message
A. Report
B. Secondary messages
C. Auxiliary messages
D. Primary messages - Answers D. Primary messages
14............ Refer to the intentional content, both verbal and nonverbal. Your audience will form
impressions of your intentional messages, both negative and positive, over which you have no control
A. Report
B. Secondary messages
C. Auxiliary messages
, D. Primary messages - Answers B. Secondary messages
15. Which of the following is a tangible benefit of effective communication in an organization?
A. Improved response from employees and supervisors
B. All of the above
C. Increased productivity
D. Faster problem solving - Answers B. All of the above
16. Your ....is how you feel about yourself, your feelings of self-worth, self-acceptance, and self-respect.
A. Self-image
B. Self-esteem
C. Self-concept
D. Physical characteristics - Answers B. Self-esteem
17. The .... As you may guess, it used to capture the attention of your audience. While it may be used
anywhere in your messages, it is especially useful at the outset
A. Residual message
B. Introduction
C. Body
D. Attention statement - Answers D. Attention statement
18. ...is the mode during your design process in which you focus on idea generation
A. Define
B. Ideate
C. Test
D. Empathize - Answers B. Ideate
19. A(n) ......is your immediate disposition toward a concept or an object
A. Beliefs
B. Nonverbal communication
C. Attitude
