WGU D253 - TASK 2: Becoming an Effective Values-Based Leader
|Latest Update with complete solution
A...Prepare..a..document..as..the..new..customer..service..manager..to..help..your..team..understa
nd..the..four..domains..of..emotional..intelligence..(self-awareness,..self-
management,..social..awareness,..and..relationship..management)..by..doing..the..follow
ing:
1. Introduce..yourself..as..the..new..customer..service..manager..to..your..team,..focusing..on..o
ne..of..the..six..company..values..provided..in..the..scenario..(Excellence,..Integrity,..Humil
ity,..Trust,..Growth,..Respect).
Hello..Team...I'm..Alicia,..and..I've..been..promoted..to..customer..service..manager...I've..work
ed..in..human..resources..before,..and..I'm..confident..that..this..experience..will..help..me..lead.
.effectively...I..do..this..by..showing..respect..to..each..member..of..my..team..and..by..giving..the
m..the..making..them..feel..that..they..can..confide..in..me..to..talk..about..anything...My..ultimate
..objective..is..to..guide..my..team..to..success..while..earning..their..respect..and..trust..in..the..p
rocess.
2. Discuss..how..you..and..your..team..will..use..one..of..the..following..elements..of..s
elf-..awareness..in..your..daily..interactions:
• emotional..awareness
• accurate..self-assessment
• self-confidence
By..accepting..accountability..for..my..actions..and..fostering..mutual..respect..and..trust..among
..my..team..members,..I..will..integrate..emotional..awareness..into..my..daily..interactions..with..
them...My..team..will..integrate..self-
assurance..into..their..daily..interactions..by..being..confident..enough..to..assist..every..custome
r,..knowing..that..they..are..knowledgeable..and..that..they..can..confide..in..me..or..each..other..if.
.they..have..any..questions.
3. Discuss..how..you..and..your..team..will..use..one..of..the..following..elements..of..s
elf-..management..in..your..daily..interactions:
• emotional..self-control
• transparency
• adaptability
• achievement
• initiative
• optimism
My..team..and..I..will..use..adaptability..in..our..daily..interactions..by..being..flexible..and..respo
nsive..to..change...By..being..adaptable,..I..as..a..leader..can..be..ready..to..manage..change,..mit
igate..risk,..and..seize..opportunities.
r4
ce.waD
s. . dioswcnluoasdsed..h
byo4w
938y6 o
4. . fu an
rom clid
ffsnyoo
teu
s.crom
teoan..m 03-1w 4-i2l0l 2u
5..s
14e:00s:2o1cGiM
alT..a-
w
05:00areness .. to.. practi
c e..empathy .. i
n ..your.. daily..interactions.
It..is..essential..to..recognize..that..each..individual..contributes..unique..perspectives..and.
|Latest Update with complete solution
A...Prepare..a..document..as..the..new..customer..service..manager..to..help..your..team..understa
nd..the..four..domains..of..emotional..intelligence..(self-awareness,..self-
management,..social..awareness,..and..relationship..management)..by..doing..the..follow
ing:
1. Introduce..yourself..as..the..new..customer..service..manager..to..your..team,..focusing..on..o
ne..of..the..six..company..values..provided..in..the..scenario..(Excellence,..Integrity,..Humil
ity,..Trust,..Growth,..Respect).
Hello..Team...I'm..Alicia,..and..I've..been..promoted..to..customer..service..manager...I've..work
ed..in..human..resources..before,..and..I'm..confident..that..this..experience..will..help..me..lead.
.effectively...I..do..this..by..showing..respect..to..each..member..of..my..team..and..by..giving..the
m..the..making..them..feel..that..they..can..confide..in..me..to..talk..about..anything...My..ultimate
..objective..is..to..guide..my..team..to..success..while..earning..their..respect..and..trust..in..the..p
rocess.
2. Discuss..how..you..and..your..team..will..use..one..of..the..following..elements..of..s
elf-..awareness..in..your..daily..interactions:
• emotional..awareness
• accurate..self-assessment
• self-confidence
By..accepting..accountability..for..my..actions..and..fostering..mutual..respect..and..trust..among
..my..team..members,..I..will..integrate..emotional..awareness..into..my..daily..interactions..with..
them...My..team..will..integrate..self-
assurance..into..their..daily..interactions..by..being..confident..enough..to..assist..every..custome
r,..knowing..that..they..are..knowledgeable..and..that..they..can..confide..in..me..or..each..other..if.
.they..have..any..questions.
3. Discuss..how..you..and..your..team..will..use..one..of..the..following..elements..of..s
elf-..management..in..your..daily..interactions:
• emotional..self-control
• transparency
• adaptability
• achievement
• initiative
• optimism
My..team..and..I..will..use..adaptability..in..our..daily..interactions..by..being..flexible..and..respo
nsive..to..change...By..being..adaptable,..I..as..a..leader..can..be..ready..to..manage..change,..mit
igate..risk,..and..seize..opportunities.
r4
ce.waD
s. . dioswcnluoasdsed..h
byo4w
938y6 o
4. . fu an
rom clid
ffsnyoo
teu
s.crom
teoan..m 03-1w 4-i2l0l 2u
5..s
14e:00s:2o1cGiM
alT..a-
w
05:00areness .. to.. practi
c e..empathy .. i
n ..your.. daily..interactions.
It..is..essential..to..recognize..that..each..individual..contributes..unique..perspectives..and.
