SEP Flight Attendant (Air Canada)
Questions and Answers with Verified
Solutions
What is the primary role of a flight attendant during an emergency?
✔✔ Ensure passenger safety and assist with emergency procedures as per training.
How should a flight attendant communicate with the flight deck in an emergency?
✔✔ Use the interphone system and follow emergency communication protocols.
What must be checked before arming or disarming a door?
✔✔ Ensure the aircraft is parked, confirm no one is blocking the exit, and follow standard
operating procedures.
What action should be taken if smoke is detected in the cabin?
✔✔ Inform the flight deck immediately, locate the source, use fire-fighting equipment, and
follow smoke control procedures.
1
,How does a flight attendant identify an emergency exit row passenger who may not be able to
assist?
✔✔ Assess their physical ability, understanding of English or French, and willingness to assist
during an emergency.
Why is it important to brief passengers seated in exit rows?
✔✔ To ensure they understand their responsibilities and can operate the exit if needed.
What should be done if a passenger refuses to comply with safety instructions?
✔✔ Politely but firmly reinforce the safety requirement and, if necessary, escalate the issue to
the flight deck.
What is the procedure for handling an unconscious passenger?
✔✔ Assess responsiveness, call for medical assistance, notify the flight deck, and initiate first
aid procedures.
What steps must be taken when preparing for an emergency landing?
✔✔ Secure the cabin, brief passengers, assume the brace position, and await further instructions.
2
,How should a flight attendant react if a passenger becomes aggressive?
✔✔ Use de-escalation techniques, inform the flight deck, and follow airline procedures for
handling disruptive passengers.
What must be verified before taxi, takeoff, and landing?
✔✔ Seat belts fastened, tray tables stowed, seatbacks upright, and carry-on items secured.
How should a flight attendant respond to a fire in a galley compartment?
✔✔ Use the appropriate fire extinguisher, cut off electrical power if safe, and prevent the fire
from spreading.
What does a flight attendant do if an aircraft is evacuated on water?
✔✔ Direct passengers to exits, deploy life rafts, assist with flotation devices, and ensure
everyone remains together.
How can a flight attendant prevent passengers from panicking during an emergency?
✔✔ Remain calm, give clear instructions, and reassure passengers to maintain order.
3
, What must a flight attendant do in the event of a decompression?
✔✔ Don oxygen mask, secure oneself, instruct passengers to use masks, and prepare for an
emergency descent.
Why is it important to conduct pre-flight safety checks?
✔✔ To ensure all emergency equipment is operational and the cabin is prepared for a safe flight.
What should be done if a child is separated from their parent during an emergency?
✔✔ Ensure their safety, reunite them with their guardian if possible, and prioritize their
evacuation.
How does a flight attendant assist a passenger with reduced mobility in an evacuation?
✔✔ Offer guidance, provide physical support if necessary, and follow pre-established
procedures for assisting passengers with disabilities.
What should be done if a medical professional offers to assist during an in-flight emergency?
✔✔ Verify credentials, inform the flight deck, and provide necessary medical supplies.
4
Questions and Answers with Verified
Solutions
What is the primary role of a flight attendant during an emergency?
✔✔ Ensure passenger safety and assist with emergency procedures as per training.
How should a flight attendant communicate with the flight deck in an emergency?
✔✔ Use the interphone system and follow emergency communication protocols.
What must be checked before arming or disarming a door?
✔✔ Ensure the aircraft is parked, confirm no one is blocking the exit, and follow standard
operating procedures.
What action should be taken if smoke is detected in the cabin?
✔✔ Inform the flight deck immediately, locate the source, use fire-fighting equipment, and
follow smoke control procedures.
1
,How does a flight attendant identify an emergency exit row passenger who may not be able to
assist?
✔✔ Assess their physical ability, understanding of English or French, and willingness to assist
during an emergency.
Why is it important to brief passengers seated in exit rows?
✔✔ To ensure they understand their responsibilities and can operate the exit if needed.
What should be done if a passenger refuses to comply with safety instructions?
✔✔ Politely but firmly reinforce the safety requirement and, if necessary, escalate the issue to
the flight deck.
What is the procedure for handling an unconscious passenger?
✔✔ Assess responsiveness, call for medical assistance, notify the flight deck, and initiate first
aid procedures.
What steps must be taken when preparing for an emergency landing?
✔✔ Secure the cabin, brief passengers, assume the brace position, and await further instructions.
2
,How should a flight attendant react if a passenger becomes aggressive?
✔✔ Use de-escalation techniques, inform the flight deck, and follow airline procedures for
handling disruptive passengers.
What must be verified before taxi, takeoff, and landing?
✔✔ Seat belts fastened, tray tables stowed, seatbacks upright, and carry-on items secured.
How should a flight attendant respond to a fire in a galley compartment?
✔✔ Use the appropriate fire extinguisher, cut off electrical power if safe, and prevent the fire
from spreading.
What does a flight attendant do if an aircraft is evacuated on water?
✔✔ Direct passengers to exits, deploy life rafts, assist with flotation devices, and ensure
everyone remains together.
How can a flight attendant prevent passengers from panicking during an emergency?
✔✔ Remain calm, give clear instructions, and reassure passengers to maintain order.
3
, What must a flight attendant do in the event of a decompression?
✔✔ Don oxygen mask, secure oneself, instruct passengers to use masks, and prepare for an
emergency descent.
Why is it important to conduct pre-flight safety checks?
✔✔ To ensure all emergency equipment is operational and the cabin is prepared for a safe flight.
What should be done if a child is separated from their parent during an emergency?
✔✔ Ensure their safety, reunite them with their guardian if possible, and prioritize their
evacuation.
How does a flight attendant assist a passenger with reduced mobility in an evacuation?
✔✔ Offer guidance, provide physical support if necessary, and follow pre-established
procedures for assisting passengers with disabilities.
What should be done if a medical professional offers to assist during an in-flight emergency?
✔✔ Verify credentials, inform the flight deck, and provide necessary medical supplies.
4
