1
, CHAPTER 1: OPERATIONS AND PRODUCTIVITY
m m m m
TRUE/FALSE
1. Somemof mthemoperations-
related mactivitiesmofmHardmRockmCafémincludemdesigningmmealsmandmanalyzingmthemmformingredientm
costmand mlabormrequirements.
Truem(Globalmcompany mprofile,measy)
2. Themproduction mprocessmatmHard mRock mCafémismlimited mto mmealmpreparation mand mservingmcustomers.
Falsem(Globalmcompany mprofile,measy)
3. Allmorganizations, mincludingmservicemfirmsmsuch masmbanksmand mhospitals,mhavemamproduction mfunction.
Truem(Whatmismoperationsmmanagement? mmoderate)
4. Operationsmmanagementmismthemsetmofmactivitiesmthatmcreatemvalueminmthemformmofmgoodsmand mserv
icesmby mtransformingminputsminto moutputs.
Truem(Whatmismoperationsmmanagement? measy)
5. An mexample mof mam"hidden"mproduction mfunction mismmoney mtransfersmatmbanks.
Truem(Whatmismoperationsmmanagement? mmoderate)
6. Onemreason mto mstudymoperationsmmanagementmismto mlearnmhowmpeoplemorganizemthemselvesm
formproductive menterprise.
2
,Truem(Why mstudy mOM,measy)
3
, 7. Themoperationsmmanagermperformsmthemmanagementmactivitiesmofmplanning,morganizing,mstaffi
ng,mleading,mand mcontrollingmof mthemOMmfunction.
Truem(Whatmoperationsmmanagersmdo,measy)
8. "Howmmuchminventorymofmthismitemmshould mwemhave?"mismwithinmthemcriticalmdecisionmare
amof mmanagingmquality.
Falsem(Whatmoperationsmmanagersmdo,measy)
9. In mordermto mhavemamcareerminmoperationsmmanagement,monemmustmhavemamdegreemin mstatistic
smormquantitative mmethods.
Falsem(Whatmoperationsmmanagersmdo,measy)
10. Henry mFord mismknown masmthemFathermof mScientificmManagement.
Falsem(Themheritage mofmoperationsmmanagement, measy)
11. Shewhart’smcontributionsmto moperationsmmanagementmcamemduringmthemScientific mManagementmEra.
Falsem(Themheritage mofmoperationsmmanagement, measy)
12. Studentsmwantingmto mpursuemamcareermin moperationsmmanagementmwillmfindmmultidisciplin
ary mknowledge mbeneficial.
Truem(WheremaremthemOMmjobs? measy)
4
, CHAPTER 1: OPERATIONS AND PRODUCTIVITY
m m m m
TRUE/FALSE
1. Somemof mthemoperations-
related mactivitiesmofmHardmRockmCafémincludemdesigningmmealsmandmanalyzingmthemmformingredientm
costmand mlabormrequirements.
Truem(Globalmcompany mprofile,measy)
2. Themproduction mprocessmatmHard mRock mCafémismlimited mto mmealmpreparation mand mservingmcustomers.
Falsem(Globalmcompany mprofile,measy)
3. Allmorganizations, mincludingmservicemfirmsmsuch masmbanksmand mhospitals,mhavemamproduction mfunction.
Truem(Whatmismoperationsmmanagement? mmoderate)
4. Operationsmmanagementmismthemsetmofmactivitiesmthatmcreatemvalueminmthemformmofmgoodsmand mserv
icesmby mtransformingminputsminto moutputs.
Truem(Whatmismoperationsmmanagement? measy)
5. An mexample mof mam"hidden"mproduction mfunction mismmoney mtransfersmatmbanks.
Truem(Whatmismoperationsmmanagement? mmoderate)
6. Onemreason mto mstudymoperationsmmanagementmismto mlearnmhowmpeoplemorganizemthemselvesm
formproductive menterprise.
2
,Truem(Why mstudy mOM,measy)
3
, 7. Themoperationsmmanagermperformsmthemmanagementmactivitiesmofmplanning,morganizing,mstaffi
ng,mleading,mand mcontrollingmof mthemOMmfunction.
Truem(Whatmoperationsmmanagersmdo,measy)
8. "Howmmuchminventorymofmthismitemmshould mwemhave?"mismwithinmthemcriticalmdecisionmare
amof mmanagingmquality.
Falsem(Whatmoperationsmmanagersmdo,measy)
9. In mordermto mhavemamcareerminmoperationsmmanagement,monemmustmhavemamdegreemin mstatistic
smormquantitative mmethods.
Falsem(Whatmoperationsmmanagersmdo,measy)
10. Henry mFord mismknown masmthemFathermof mScientificmManagement.
Falsem(Themheritage mofmoperationsmmanagement, measy)
11. Shewhart’smcontributionsmto moperationsmmanagementmcamemduringmthemScientific mManagementmEra.
Falsem(Themheritage mofmoperationsmmanagement, measy)
12. Studentsmwantingmto mpursuemamcareermin moperationsmmanagementmwillmfindmmultidisciplin
ary mknowledge mbeneficial.
Truem(WheremaremthemOMmjobs? measy)
4
