managing quality integrating the supply chain 6th edition by s. thomas foster test bank

,ManagingjQuality:jIntegratingjthejSupplyjChain,j6ej(Foster)jCha
pterj1j DifferingjPerspectivesjonjQuality

1) WhichjofjthejfollowingjisjnotjonejofjGarvin'sjeightjqualityjdimensions?
A) reliability
B) performance
C) conformance
D) aesthetics
E) efficiency
jAnswer:j Ej

Diff:j2
LearningjOutcome:j Discussjthejtotaljcostjofjqualityjandjcomparejthejcommonjmethodsjofjmanagingj
quality
LO:j 1.1:jRecognizejthatjdifferentjdimensionsjofjqualityjexist.jAACSB:
j ApplicationjofjKnowledge

Type:j Concept

2) WhichjofjthejfollowingjisjnotjonejofjParasuraman,jZeithamel,jandjBerry'sjdimensionsjofjserv
icejquality?
A) tangibles
B) servicejreliability
C) contiguity
D) responsiveness
E) assurance
jAnswer:j Cj

Diff:j2
LearningjOutcome:j Discussjthejtotaljcostjofjqualityjandjcomparejthejcommonjmethodsjofjmanagingj
quality
LO:j 1.1:jRecognizejthatjdifferentjdimensionsjofjqualityjexist.jAACSB:
j ApplicationjofjKnowledge

Type:j Concept

3) Whyjisjservicejqualityjmorejdifficultjtojdefinejthanjproductjquality?
Answer:j Whilejservicesjandjproductionjsharejmanyjattributes,jservicesjhavejmorejdiversejqualityjatt
ributesjthanjproducts.jForjexample,jajproductjlikejajpersonaljcomputerjisjtypicallyjevaluatedjonjitsjme
rits,jandjitjmakesjlittlejdifferencejtojthejuserjwhetherjthejpersonjthatjassembledjthejcomputerjwasjinjaj
badjmood.jServicejsettingsjarejmorejcomplex;jthusjqualityjisjmorejdifficultjtojdefine.jAjcustomerjofjaj
restaurant,jforjexample,jevaluatesjthejqualityjofjthejrestaurantjnotjonlyjonjthejmeritsjofjthejfood,jbutjal
sojonjthejdemeanorjofjthejemployees,jthejspeedjofjthejservice,jthejlocationjofjthejrestaurant,jthejpleasa
ntnessjofjthejsurroundings,jandjsojforth.
Diff:j2
LearningjOutcome:j Discussjthejtotaljcostjofjqualityjandjcomparejthejcommonjmethodsjofjmanagingj
quality
LO:j 1.1:jRecognizejthatjdifferentjdimensionsjofjqualityjexist.jAACSB:
j ApplicationjofjKnowledge

Type:j Application

4) refersjtojthejefficiencyjwithjwhichjajproductjachievesjitsjintendedjpurpose.

,A) Performance
B) Features
C) Reliability
D) Conformance
E) Serviceabilityj
Answer:j Aj Diff
:j2
LearningjOutcome:j Discussjthejtotaljcostjofjqualityjandjcomparejthejcommonjmethodsjofjmanagingj
quality
LO:j 1.2:jBejablejtojdiscussjthejqualityjdimensions.jA
ACSB:j ApplicationjofjKnowledge
Type:j Concept

5) WhichjofjGarvin'sjdimensionsjofjqualityjincludejthej"bellsjandjwhistles"jcontainedjinjpro
ducts?
A) performance
B) conformance
C) features
D) aesthetics
E) perceivedjqualityj
Answer:j C
Diff:j2
LearningjOutcome:j Discussjthejtotaljcostjofjqualityjandjcomparejthejcommonjmethodsjofjmanagingj
quality
LO:j 1.2:jBejablejtojdiscussjthejqualityjdimensions.jA
ACSB:j ApplicationjofjKnowledge
Type:j Concept

6) refersjtojthejpropensityjforjajproductjtojperformjconsistentlyjoverjitsjusefuljdesignjlife.
A) Conformance
B) Durability
C) Perceivedjquality
D) Reliability
E) Serviceabilityj
Answer:j Dj Diff
:j1
LearningjOutcome:j Discussjthejtotaljcostjofjqualityjandjcomparejthejcommonjmethodsjofjmanagingj
quality
LO:j 1.2:jBejablejtojdiscussjthejqualityjdimensions.jA
ACSB:j ApplicationjofjKnowledge
Type:j Concept

, 7) Whichjofjthejfollowingjisjthejmostjtraditionaljdimensionjofjquality?
A) durability
B) reliability
C) features
D) performance
E) conformance
jAnswer:j EjDiff

:j1
LearningjOutcome:j Discussjthejtotaljcostjofjqualityjandjcomparejthejcommonjmethodsjofjmanagingj
quality
LO:j 1.2:jBejablejtojdiscussjthejqualityjdimensions.jA
ACSB:j ApplicationjofjKnowledge
Type:j Concept

8) isjthejdegreejtojwhichjajproductjtoleratesjstressjorjtraumajwithoutjfailing.
A) Serviceability
B) Conformance
C) Durability
D) Performance
E) Reliability
jAnswer:j CjD

iff:j1
LearningjOutcome:j Discussjthejtotaljcostjofjqualityjandjcomparejthejcommonjmethodsjofjmanagingj
quality
LO:j 1.2:jBejablejtojdiscussjthejqualityjdimensions.jA
ACSB:j ApplicationjofjKnowledge
Type:j Concept

9) isjthejeasejofjrepairjforjajproduct.
A) Durability
B) Reliability
C) Conformance
D) Contiguity
E) Serviceabilityj
Answer:j E
Diff:j1
LearningjOutcome:j Discussjthejtotaljcostjofjqualityjandjcomparejthejcommonjmethodsjofjmanagingj
quality
LO:j 1.2:jBejablejtojdiscussjthejqualityjdimensions.jA
ACSB:j ApplicationjofjKnowledge
Type:j Concept