Operations Management 23rd Edition By Gerard Cachon, Christian Terwiesch (Test Bank).pdf

TEST BANK b b




FOR HEIZER OPERATIONS MA
b b b




NAGEMENT b




9TH EDITION
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, CHAPTER 1: OPERATIONS AND PRODUCTIVITY
b b b b




TRUE/FALSE

1. Somebofbtheboperations-
relatedbactivitiesbofbHardbRockbCafébincludebdesigningbmealsbandbanalyzingbthembforbingredientbcostb
andblaborbrequirements.
Trueb(Globalbcompanybprofile,beasy)

2. ThebproductionbprocessbatbHardbRockbCafébisblimitedbtobmealbpreparationbandbservingbcustomers.
Falseb(Globalbcompanybprofile,beasy)

3. Allborganizations,bincludingbservicebfirmsbsuchbasbbanksbandbhospitals,bhavebabproductionbfunction.
Trueb(Whatbisboperationsbmanagement?bmoderate)

4. Operationsbmanagementbisbthebsetbofbactivitiesbthatbcreatebvaluebinbthebformbofbgoodsbandbservicesb
bybtransformingbinputsbintoboutputs.
Trueb(Whatbisboperationsbmanagement?beasy)

5. Anbexamplebofbab"hidden"bproductionbfunctionbisbmoneybtransfersbatbbanks.
Trueb(Whatbisboperationsbmanagement?bmoderate)

6. Onebreasonbtobstudyboperationsbmanagementbisbtoblearnbhowbpeopleborganizebthemselvesbforb
productivebenterprise.
Trueb(WhybstudybOM,beasy)

7. Theboperationsbmanagerbperformsbthebmanagementbactivitiesbofbplanning,borganizing,bstaffing,b
leading,bandbcontrollingbofbthebOMbfunction.
Trueb(Whatboperationsbmanagersbdo,beasy)

8. "Howbmuchbinventorybofbthisbitembshouldbwebhave?"bisbwithinbthebcriticalbdecisionbareabofb
managingbquality.
Falseb(Whatboperationsbmanagersbdo,beasy)

9. Inborderbtobhavebabcareerbinboperationsbmanagement,bonebmustbhavebabdegreebinbstatisticsborb
quantitativebmethods.
Falseb(Whatboperationsbmanagersbdo,beasy)

10. HenrybFordbisbknownbasbthebFatherbofbScientificbManagement.
Falseb(Thebheritagebofboperationsbmanagement,beasy)

11. Shewhart’sbcontributionsbtoboperationsbmanagementbcamebduringbthebScientificbManagementbEra.
Falseb(Thebheritagebofboperationsbmanagement,beasy)

12. Studentsbwantingbtobpursuebabcareerbinboperationsbmanagementbwillbfindbmultidisciplinaryb
knowledgebbeneficial.
Trueb(WherebarebthebOMbjobs?beasy)
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,13. Customerbinteractionbisboftenbhighbforbmanufacturingbprocesses,bbutblowbforbservices.
Falseb(Operationsbinbthebservicebsector,bmoderate)

14. Productivitybisbmorebdifficultbtobimprovebinbthebservicebsector.
Trueb(Thebproductivitybchallenge,bmoderate)

15. Manufacturingbnowbconstitutesbtheblargestbeconomicbsectorbinbpostindustrialbsocieties.
Falseb(Operationsbinbthebservicebsector,bmoderate)

16. Inbthebpastbhalf-
century,bthebnumberbofbpeoplebemployedbinbmanufacturingbhasbmoreborblessbheldbsteady,bbutbeachb
manufacturingbemployeebisbmanufacturingbaboutb20btimesbasbmuch.
Trueb(Operationsbinbthebservicebsector,beasy)

17. Abknowledgebsocietybisbonebthatbhasbmigratedbfrombworkbbasedbonbknowledgebtobonebbasedbonb
manualbwork.
Falseb(Thebproductivitybchallenge,beasy)

18. Productivitybisbthebtotalbvaluebofballbinputsbtobthebtransformationbprocessbdividedbbybthebtotalbvalueb
ofbtheboutputsbproduced.
Falseb(Thebproductivitybchallenge,beasy)

19. Measuringbthebimpactbofbabcapitalbacquisitionbonbproductivitybisbanbexamplebofbmulti-
factorbproductivity.
Falseb(Thebproductivitybchallenge,bmoderate)

20. Ethicalbandbsocialbdilemmasbarisebbecausebstakeholdersbofbabbusinessbhavebconflictingbperspectives.
Trueb(Ethicsbandbsocialbresponsibility,beasy)b{AACSB:bEthicalbReasoning}

MULTIPLE CHOICEb




21. AtbHardbRockbCafé,btasksbthatbreflectboperationsborboperationsbmanagementbinclude
a. designingbmeals
b. testingbmealsb(recipes)
c. analyzingbmealsbforbthebcostbofbingredients
d. preparingbemployeebschedules
e. allbofbthebabove
eb(Globalbcompanybprofile,beasy)

22. AnboperationsbtaskbperformedbatbHardbRockbCafébis
a. borrowingbfundsbtobbuildbabnewbrestaurant
b. advertisingbchangesbinbthebrestaurantbmenu
c. calculatingbrestaurantbprofitbandbloss
d. preparingbemployeebschedules
e. allbofbthebabove
db(Globalbcompanybprofile,bmoderate)




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, 23. Operationsbmanagementbisbapplicable
a. mostlybtobthebservicebsector
b. tobservicesbexclusively
c. mostlybtobthebmanufacturingbsector
d. toballbfirms,bwhetherbmanufacturingbandbservice
e. tobthebmanufacturingbsectorbexclusively
db(Whatbisboperationsbmanagement?bmoderate)

24. Whichbofbthebfollowingbarebthebprimarybfunctionsbofballborganizations?
a. operations,bmarketing,bandbhumanbresources
b. marketing,bhumanbresources,bandbfinance/accounting
c. sales,bqualitybcontrol,bandboperations
d. marketing,boperations,bandbfinance/accounting
e. researchbandbdevelopment,bfinance/accounting,bandbpurchasing
db(Organizingbtobproducebgoodsbandbservices,bmoderate)

25. Budgeting,bpayingbthebbills,bandbcollectionbofbfundsbarebactivitiesbassociatedbwithbthe
a. managementbfunction
b. controlbfunction
c. finance/accountingbfunction
d. production/operationsbfunction
e. staffingbfunction
cb(Organizingbtobproducebgoodsbandbservices,bmoderate)

26. Whichbofbthebfollowingbwouldbnotbbebanboperationsbfunctionbinbabfast-foodbrestaurant?
a. advertisingbandbpromotion
b. designingbtheblayoutbofbthebfacility
c. maintainingbequipment
d. makingbhamburgersbandbfries
e. purchasingbingredients
ab(Organizingbtobproducebgoodsbandbservices,bmoderate)

27. Thebmarketingbfunction'sbmainbconcernbisbwith
a. producingbgoodsborbprovidingbservices
b. procuringbmaterials,bsupplies,bandbequipment
c. buildingbandbmaintainingbabpositivebimage
d. generatingbthebdemandbforbtheborganization'sbproductsborbservices
e. securingbmonetarybresources
db(Organizingbtobproducebgoodsbandbservices,bmoderate)

28. ReasonsbtobstudybOperationsbManagementbinclude
a. studyingbwhybpeopleborganizebthemselvesbforbfreebenterprise
b. knowingbhowbgoodsbandbservicesbarebconsumed
c. understandingbwhatbhumanbresourcebmanagersbdo
d. learningbaboutbabcostlybpartbofbthebenterprise
e. allbofbthebabove
db(WhybstudybOM?bmoderate)




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