Managing for Quality and Performance Excellence 12th Edition By James Evans (Instructor Manual).pdf

TEST BANK FOR
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Managing for Quality and Performance Excellence, 8th Edition Chapter 1
b b b b b b b b b




-13



CHAPTERb1

INTRODUCTION




TRUE/FALSEbQUESTIONS




1.
InbthebearlybTwentiethbcentury,bthebartificialbseparationbofbproductionbworkersbfromb
responsibilitybforbqualitybassurancebledbtobanbincreasedbfocusbonbqualitybamongbbothbworker
sbandbtheirbmanagers.

Answer:bF

AACSB:bAnalyticbSkills

2.
Thebmeasurebofbefficiencybdefinedbasbthebamountbofboutputbachievedbperbunitbofbinp
utbisbbbbreferredbtobasbproductivity.

Answer:bT

AACSB:bReflectivebThinkingbSkills

3.
Managementbcontrolbrefersbtobanybplannedbandbsystematicbactivitybdirectedbtowardb

©b2010bCengagebLearning.bAllbRightsbReserved.bMaybnotbbebscanned,bcopiedborbduplicated,borbpostedbtobabpubliclybaccessiblebwebsite,binbwhol
eborbinbpart.

, providingbconsumersbwithbproductsbofbappropriatebquality,balongbwithbthebconfidencebthatbp
roductsbmeetbconsumers’brequirements.

Answer:bF

AACSB:bAnalyticbSkills

4.
Thebtranscendentbdefinitionbofbqualitybrefersbtobthebnotionbthatb“youbknowbqualitybw
henbyoubseebit.”

Answer:bT

AACSB:bAnalyticbSkills




5. Abproduct-
basedbdefinitionbofbqualitybimpliesbnobrelationshipbbetweenbthebperceivedbqualitybofbabprodu
ctbandbthebquantitybofbsomebproductbattribute.

Answer:bF

AACSB:bAnalyticbSkills




6. Abvalue-basedbperspectivebonbqualitybimpliesbabrelationshipbofbusefulnessbtobprice.

Answer:bT

AACSB:bAnalyticbSkills




7. Assessmentbofbqualitybisbaffectedbbybone’sbpositionbinbthebvaluebchain.

Answer:bT

AACSB:bReflectivebThinkingbSkills

©b2010bCengagebLearning.bAllbRightsbReserved.bMaybnotbbebscanned,bcopiedborbduplicated,borbpostedbtobabpubliclybaccessiblebwebsite,binbwhol
eborbinbpart.

,8.
Improvedbqualitybofbdesignbleadsbtoblowerbcostsbandbimprovedbqualitybofbconforman
cebleadsbtobhigherbprices.

Answer:bF

AACSB:bAnalyticbSkills




9. Inbgeneral,bemployeebempowermentbhasbbeenbviewedbasbanbeffectivebpracticebforbcustomer-
drivenborganizationsbthatbembracebtotalbquality.

Answer:bT

AACSB:bAnalyticbSkills




10.
Inbanyborganization,bthebpeoplebwhobbestbunderstandbhowbtobimprovebthebproductban
dbprocessbarebthebonesbwhobdesignbthem.

Answer:bF

AACSB:bAnalyticbSkills




11. Abcross-
functionalbteambisbanbexamplebofbhorizontalbcoordinationbbetweenborganizationalbunits.

Answer:bT

AACSB:bAnalyticbSkills




©b2010bCengagebLearning.bAllbRightsbReserved.bMaybnotbbebscanned,bcopiedborbduplicated,borbpostedbtobabpubliclybaccessiblebwebsite,binbwhol
eborbinbpart.

, 12. Inbtotalbquality,bverticalbfunctionalbrelationshipsbarebstressedbmorebthanbhorizontal,bcross-
functionalbrelationships.

Answer:bF

AACSB:bAnalyticbSkills




13.
Empoweringbworkersbshiftsbthebresponsibilitybforbqualitybfrombthebfactorybfloorbtobt
hebqualitybcontrolbdepartment.

Answer:bF

AACSB:bAnalyticbSkills




14.
Businessbethics,bpublicbhealthbandbsafety,bandbenvironmentalbissuesbarebbeyondbtheb
scopebofbtotalbquality.

Answer:bF

AACSB:bAnalyticbSkills




15.
Thebemployeebwhobconductsbabfinalbproductbinspectionbisbthebprinciplebjudgebofbqua
litybunderbtotalbquality.

Answer:bF

AACSB:bReflectivebThinkingbSkillsb




©b2010bCengagebLearning.bAllbRightsbReserved.bMaybnotbbebscanned,bcopiedborbduplicated,borbpostedbtobabpubliclybaccessiblebwebsite,binbwhol
eborbinbpart.