PSW 1017- MIDTERM TEST Exam Questions and answers 2025.

PSW 1017- MIDTERM TEST Exam
Questions and answers 2025




Describe .the .communication .process .- .CORRECT .ANSWER--The
.communication .process .is .the .means .by .which .people .exchange .information
-Communication .methods .include .active .listening, .paraphrasing, .empathetic
.listening, .asking .closed .questions, .asking .open-ended .questions, .clarifying,
.and .focusing


Describe .verbal .communication .- .CORRECT .ANSWER--use .simple, .everyday
.language
-speak .clearly, .slowly .and .distinctly .
-use .visual .clues .
-control .volume .and .tone .of .voice

Describe .non-verbal .communication .- .CORRECT .ANSWER--does .not .use .words
-messages .are .sent .through .body .language

List .common .defence .mechanisms .- .CORRECT .ANSWER--Denial: .an
.unwillingness .to .accept .reality
-Displacement: .a .transfer .of .feeling .onto .another .person .or .item
-Fantasizing: .daydreaming .as .an .escape
-Passive-agressiveness
-Projection
-Rationalization

How .can .defense .mechanisms .interfere .with .effective .communication? .-
.CORRECT .ANSWER--denial .can .work .in .a .short .term .
-overtime, .it .may .lead .to .unhealthy .lifestyle .choices .and .interfere .with
.acceptance .of .health .teaching


What .are .the .barriers .of .communication? .- .CORRECT .ANSWER--interrupting
-answering .your .own .questions
-giving .advice
minimizing .problems .
-failing .to .listen

What .are .the .methods .of .effective .communication? .- .CORRECT .ANSWER--
asking .open .ended .questions
-asking .close .ended .questions .
-DIPPS

, Explain .how .messages .can .be .misinterpreted .- .CORRECT .ANSWER--slang .and
.abbreviations .are .used
to .solve .this:
-choose .words .carefully
-use .simple, .everyday .words
-control .the .volume .of .your .voice
-determine .an .understanding
-don't .pretend .to .understand

Describe .how .to .communicate .with .an .angry .client .- .CORRECT .ANSWER--do
.not .judge .the .client .
-respond .with .silence .
-acknowledge .their .feelings .
-do .not .argue .with .the .client

Why .is .assertive .communication .important? .- .CORRECT .ANSWER--when .being
.assertive, .a .speaker .coveys .their .opinion .with .a .goal .of .ensuring .needs .are
.met
-an .assertive .person .stands .up .for .their .rights .while .respecting .the .rights .of
.others


How .do .you .explain .procedures .and .tasks .to .clients? .- .CORRECT .ANSWER--
put .the .client .at .ease .
-start .with .small .steps
-start .with .easy .steps
-observe .and .listen .
-let .the .client .set .the .pace
-provide .support .and .encouragement

What .are .Pathogens? .- .CORRECT .ANSWER-microbes .that .can .cause .harm,
.such .as .an .infection .or .disease


What .are .non-pathogens? .- .CORRECT .ANSWER-microbes .that .does .not .usually
.cause .infection .or .disease .and .is .not .harmful .to .humans


What .do .microbes .require .to .grow? .- .CORRECT .ANSWER--warmth .
-moisture
-dark
- .oxygen .(many .but .not .all)

Bacteria .- .CORRECT .ANSWER--naturally .live .on .everything
-pathogenic .and .nonpathogenic .
-multiplies .quickly
-surrounded .by .a .hard .shell .(endosphere)
-treated .with .antibiotics

Virus .- .CORRECT .ANSWER--infect .and .disrupt .living .cells
-takes .over .the .living .cell .and .uses .it .to .grow .and .multiply