WGU D268 RRM3 Task 2 | Latest Update with
Complete Solution
Instructions:..Complete..and..submit..this..document..as..your..Task..2..for
D268.
Instructions..for..Section..A:
First,..watch..the..“Workplace..Conflict”..video...Then,..analyze..the..video’s..inte
raction..by..doing..the..following:
Tip:..See..Section..2..(The..Art..of..Conflict..Management..and....Profession
al..Conversations)..Lesson..4..for..information..on....interpersonal..commu
nication..behaviors.
A1...For..each..character..(i. Write..about..Raymond..here.
e.,..Raymond..&..Jenna)..yo
u..observed..in..the..video,..id Raymond..entered..the..discussion..with..a..palpable..sense..of..re
entify..1..or..2..interpersonal.. servation,..as..evidenced..by..his..defensive..body..language...Eve
communication..behaviors.. ned..before ..the..conversation..commenced,..he..instinctively..cross
..his..arms,..a..gesture..he..maintained..throughout..the..excha
that..escalated..and..made..t nge...Rather..than..acknowledging..Jenna's..valid..concerns..regar
he..conflict..worse...See..Se ding..the..struggles..of..the..pharmacy..department—
ction..2:..Lessons..4.2- also..grappling..with..the..repercussions..of..recent..layoffs—
4.5 Raymond’s..attention..remained..fixated..on..the..challenges..pla
guing..the..nursing..department...This..narrow..focus..prevented..
him..from..engaging..in..a..broader,..more..empathetic..dialogue.
Note:..The..interpersonal..c
ommunication..behaviors..c
ould..be..verbal..or..nonverb Write..about..Jenna..here.
At..the..outset,..Jenna..seems..receptive..to..a..productive..conver
al. sation..with..Raymond...However,..as..the..dialogue..unfolds,..the
..tone..takes..a..negative..turn...Raymond..starts..attributing..bla
me..to..the..pharmacy..department,..which..forces..Jenna..to..step.
.into..a..defensive..posture...As..the..conversation..intensifies,..he
r..demeanor..shifts,..and..she..becomes..more..guarded,..visibly..s
ignaling..this..change..by..crossing..her..arms..in..an..act..of..self-
protection.
, A1A.. . How..did..Raymond’ Write..about..Raymond..here.
s..and..Jenna’s..behaviors..
in..A1..escalate..and..make. Raymond’s..body..language..at..the..outset..likely..signaled..to..Je
nna..that..this..meeting..was..more..about..assigning..blame..than..
.the..conflict..worse?. . For..
finding..a..compromise..or..resolution...Rather..than..acknowledg
each..behavior..you..identifi ing..any..responsibility,..Raymond..focuses..solely..on..placing..bl
ed..in..A1,..describe..how..t ame...Both..the..nursing..and..pharmacy..departments..were..im
hose..identified..behaviors pacted..by..the..company’s..layoffs,..yet..he..disregards..Jenna’s..c
oncerns...As..a..result,..Jenna..feels..the..need..to..defend..her..de
partment..and..emphasize..that..every..hospital
escalated..and..made..the..c department..has..been..struggling..since..the..layoffs..occurred.
onflict..worse.
Write..about..Jenna..here.
Raymond’s..decision..to..cross..his..arms..at..the..outset..likely..se
nt..a..clear..signal..to..Jenna..that..the..meeting..was..more..about
. . pointing..fingers..than..seeking..a..constructive..resolution...Inst
ead..of..taking..any..accountability,..Raymond..fixated..entirely..o
n..blaming..others...While..both..the..nursing..and..pharmacy..de
partments..were..equally..affected..by..the..company's..layoffs,..
Raymond..dismisses..Jenna's..concerns,..further..escalating..the..
tension...In..response,..Jenna..feels..compelled..to..defend..her..t
eam,..underscoring..that..every..department..in..the..hospital..ha
s..been..struggling..in..the..wake..of..the..layoffs.
A2...For..each..of..the..inter Write..about..Raymond..here.
personal..communication.. Raymond’s..tensed..presence..right..away..established..a..negati
behaviors..identified..in..pr ve..tone..for..the..conversation...If..he..had..approached..the..disc
ussion..with..a..more..relaxed..demeanor,..it..might..have..helpe
ompt..A1,..provide..an..alter d..Jenna..remain..more..open..and..optimistic...Moreover,..his..c
native..communication..be hoice..of..tone..was..pivotal—
havior..that..could..have..be rather..than..adopting..a..confrontational..stance,..he..could..hav
en..used..to..de- e..engaged..with..more..empathy..and..understanding...An..appr
escalate..and..make..the..c oach..rooted..in..positivity..and..compassion..would..likely..have..
made..Jenna..more..inclined..to..listen..and..engage..with..the..nu
onflict..better. rsing..department’s..concerns..regarding..the..impact..of..the..co
See..Section..2:..Lesson... mpany..layoffs.
.4.4-4.11.
Note:..The..interpersonal..c Write..about..Jenna..here.
ommunication..behaviors..c Jenna’s..reaction..to..Raymond’s..negative..tone..and..defensive.
ould..be..verbal..or..nonverb .body..language..could..have..been..more..constructive...Had..sh
al. e..opted..to..empathize..with..his..concerns..rather..than..swiftly..
defending..her..department,..the..conversation..could..have..pro
gressed..more..fluidly,..helping..to..ease..the..rising..tension...Inst
ead,..by..becoming..defensive,..Jenna..unintentionally..fueled..Ra
ymond’s..negativity,..further..escalating..the..conflict..rather..th
an..calming..the..situation.
Complete Solution
Instructions:..Complete..and..submit..this..document..as..your..Task..2..for
D268.
Instructions..for..Section..A:
First,..watch..the..“Workplace..Conflict”..video...Then,..analyze..the..video’s..inte
raction..by..doing..the..following:
Tip:..See..Section..2..(The..Art..of..Conflict..Management..and....Profession
al..Conversations)..Lesson..4..for..information..on....interpersonal..commu
nication..behaviors.
A1...For..each..character..(i. Write..about..Raymond..here.
e.,..Raymond..&..Jenna)..yo
u..observed..in..the..video,..id Raymond..entered..the..discussion..with..a..palpable..sense..of..re
entify..1..or..2..interpersonal.. servation,..as..evidenced..by..his..defensive..body..language...Eve
communication..behaviors.. ned..before ..the..conversation..commenced,..he..instinctively..cross
..his..arms,..a..gesture..he..maintained..throughout..the..excha
that..escalated..and..made..t nge...Rather..than..acknowledging..Jenna's..valid..concerns..regar
he..conflict..worse...See..Se ding..the..struggles..of..the..pharmacy..department—
ction..2:..Lessons..4.2- also..grappling..with..the..repercussions..of..recent..layoffs—
4.5 Raymond’s..attention..remained..fixated..on..the..challenges..pla
guing..the..nursing..department...This..narrow..focus..prevented..
him..from..engaging..in..a..broader,..more..empathetic..dialogue.
Note:..The..interpersonal..c
ommunication..behaviors..c
ould..be..verbal..or..nonverb Write..about..Jenna..here.
At..the..outset,..Jenna..seems..receptive..to..a..productive..conver
al. sation..with..Raymond...However,..as..the..dialogue..unfolds,..the
..tone..takes..a..negative..turn...Raymond..starts..attributing..bla
me..to..the..pharmacy..department,..which..forces..Jenna..to..step.
.into..a..defensive..posture...As..the..conversation..intensifies,..he
r..demeanor..shifts,..and..she..becomes..more..guarded,..visibly..s
ignaling..this..change..by..crossing..her..arms..in..an..act..of..self-
protection.
, A1A.. . How..did..Raymond’ Write..about..Raymond..here.
s..and..Jenna’s..behaviors..
in..A1..escalate..and..make. Raymond’s..body..language..at..the..outset..likely..signaled..to..Je
nna..that..this..meeting..was..more..about..assigning..blame..than..
.the..conflict..worse?. . For..
finding..a..compromise..or..resolution...Rather..than..acknowledg
each..behavior..you..identifi ing..any..responsibility,..Raymond..focuses..solely..on..placing..bl
ed..in..A1,..describe..how..t ame...Both..the..nursing..and..pharmacy..departments..were..im
hose..identified..behaviors pacted..by..the..company’s..layoffs,..yet..he..disregards..Jenna’s..c
oncerns...As..a..result,..Jenna..feels..the..need..to..defend..her..de
partment..and..emphasize..that..every..hospital
escalated..and..made..the..c department..has..been..struggling..since..the..layoffs..occurred.
onflict..worse.
Write..about..Jenna..here.
Raymond’s..decision..to..cross..his..arms..at..the..outset..likely..se
nt..a..clear..signal..to..Jenna..that..the..meeting..was..more..about
. . pointing..fingers..than..seeking..a..constructive..resolution...Inst
ead..of..taking..any..accountability,..Raymond..fixated..entirely..o
n..blaming..others...While..both..the..nursing..and..pharmacy..de
partments..were..equally..affected..by..the..company's..layoffs,..
Raymond..dismisses..Jenna's..concerns,..further..escalating..the..
tension...In..response,..Jenna..feels..compelled..to..defend..her..t
eam,..underscoring..that..every..department..in..the..hospital..ha
s..been..struggling..in..the..wake..of..the..layoffs.
A2...For..each..of..the..inter Write..about..Raymond..here.
personal..communication.. Raymond’s..tensed..presence..right..away..established..a..negati
behaviors..identified..in..pr ve..tone..for..the..conversation...If..he..had..approached..the..disc
ussion..with..a..more..relaxed..demeanor,..it..might..have..helpe
ompt..A1,..provide..an..alter d..Jenna..remain..more..open..and..optimistic...Moreover,..his..c
native..communication..be hoice..of..tone..was..pivotal—
havior..that..could..have..be rather..than..adopting..a..confrontational..stance,..he..could..hav
en..used..to..de- e..engaged..with..more..empathy..and..understanding...An..appr
escalate..and..make..the..c oach..rooted..in..positivity..and..compassion..would..likely..have..
made..Jenna..more..inclined..to..listen..and..engage..with..the..nu
onflict..better. rsing..department’s..concerns..regarding..the..impact..of..the..co
See..Section..2:..Lesson... mpany..layoffs.
.4.4-4.11.
Note:..The..interpersonal..c Write..about..Jenna..here.
ommunication..behaviors..c Jenna’s..reaction..to..Raymond’s..negative..tone..and..defensive.
ould..be..verbal..or..nonverb .body..language..could..have..been..more..constructive...Had..sh
al. e..opted..to..empathize..with..his..concerns..rather..than..swiftly..
defending..her..department,..the..conversation..could..have..pro
gressed..more..fluidly,..helping..to..ease..the..rising..tension...Inst
ead,..by..becoming..defensive,..Jenna..unintentionally..fueled..Ra
ymond’s..negativity,..further..escalating..the..conflict..rather..th
an..calming..the..situation.
