Assignment 1 Semester 1 2025
Unique Number: 687984
Due Date: 3 April 2025
QUESTION 1
1.1 Problem-Solving Steps in Negotiation
Negotiation is a widely used conflict resolution strategy that enables disputing parties to
reach a mutual agreement through structured discussions. It is a voluntary and interactive
process where a negotiator guides parties towards resolving their differences by following
specific problem-solving steps. These steps ensure that solutions are fair, practical, and
acceptable to all involved.
Step 1: Define the Problem
The first step in negotiation is to identify the core issues from each party’s perspective. The
negotiator must listen carefully to understand the underlying needs and concerns that led
to the conflict. A clear and precise definition of the problem helps establish a foundation for
effective resolution. For example, in a labor dispute, workers might demand higher wages,
while employers might be concerned about profitability. Understanding both perspectives is
crucial for crafting a viable solution.
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