Assignment 1 Semester 1 2025
Detailed Solutions, References & Explanations
Unique number: 687984
Due Date: 3 April 2025
QUESTION 1
1.1
Negotiation is a widely used conflict resolution strategy that enables disputing parties to reach
a mutual agreement through structured discussions. It is a voluntary and interactive process
where a negotiator guides parties towards resolving their differences by following specific
problem-solving steps. These steps ensure that solutions are fair, practical, and acceptable to
all involved.
Step 1: Define the Problem
The first step in negotiation is to identify the core issues from each party’s perspective. The
negotiator must listen carefully to understand the underlying needs and concerns that led to
the conflict. A clear and precise definition of the problem helps establish a foundation for
effective resolution. For example, in a labor dispute, workers might demand higher wages,
while employers might be concerned about profitability. Understanding both perspectives is
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