AND ANSWERS LATEST | NRF Customer Service Exam
Questions and Answers Latest & NRF Retail Industry
Fundamentals Exam Questions and Answers (2024/2025)
Already Passed.
The repetitive cycle that occurs with retailers in regard to product
assortment is called: - ANSWER-the retail product cycle
When distribution team members use replenishment reports to
retrieve quantities of items to be sent to stores they are: -
ANSWER-picking **
Marketing programs that track purchase history, personal
information and
preferences and provide incentives to loyal, repeat customers are
called: - ANSWER-loyalty programs
Who is responsible for making sure the safety exits aren't clocked
and are free to be used in an emergency - ANSWER-police officer
What common events could result in inventory shrinkage -
ANSWER-product was stolen form the store
, Which of the following does not cause inventory shrinkage? -
ANSWER-products the retailer forgot to order
Which if the following key performance indicators can be used to
measure whether each store is meeting its sales goals? -
ANSWER-number of sales per store location
When planning for inventory, a company's goal is to have -
ANSWER-more supply than demand
What organization oversees and controls workplace safety
regulations? -
ANSWER-OSHA
A retail business, owned by shareholders and have centralized
decision making for their multiple store locations is called -
ANSWER-corporation
In the retail product cycle, what step comes after distribution and
products? - ANSWER-selling
Responsible for the production of finished products - ANSWER-
manufacturer