Chapter 11 Exam Questions and
Answers 100% Pass
process analysis - ✔✔A systematic evaluation of all aspects of a process to make the
process faster, more efficient, less expensive, or more focused on the customer. Process
analysis combines activities of resource analysis and workflow analysis in evaluating a
process. [11]
process boundaries - ✔✔The beginning and end points of a process. [11]
procedure - ✔✔A set of instructions for following a series of steps in a regular, definite
order to accomplish a process. [11]
process charter - ✔✔A formal document that establishes a process team and gives it
accountability and authority. [11]
process management - ✔✔A formal approach to implementing process quality control,
process quality improvement, and process review and assessment to ensure the smooth
flows of a company's resources and tasks through key company processes. [11]
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, process mapping - ✔✔An activity of creating a graphical representation of business
processes, typically using a recognized set of graphical symbols. [11]
process turnaround capability - ✔✔The fastest time for completing a process. Also
known as process cycle capability. [11]
program - ✔✔A plan or system of action directed toward a specified goal. [11]
project - ✔✔A planned undertaking with a specific phased approach, plan, or design for
achieving a unique specified end. [11]
Process turnaround time - ✔✔the average or median time for a unit of work to pass
through a process
scalable process - ✔✔A process that can grow and adjust to changes in volume without
losing efficiency or effectiveness. [11]
management process - ✔✔A process that is limited to employees in managerial roles.
[11]
operational process - ✔✔An ongoing method or system for achieving a business result.
An operational process begins with a customer's unmet need and ends with fulfillment
of a customer's need. [11]
industrial process - ✔✔An ongoing method or system using mechanical or chemical
processing steps to manufacture a physical item from component materials. [11]
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Answers 100% Pass
process analysis - ✔✔A systematic evaluation of all aspects of a process to make the
process faster, more efficient, less expensive, or more focused on the customer. Process
analysis combines activities of resource analysis and workflow analysis in evaluating a
process. [11]
process boundaries - ✔✔The beginning and end points of a process. [11]
procedure - ✔✔A set of instructions for following a series of steps in a regular, definite
order to accomplish a process. [11]
process charter - ✔✔A formal document that establishes a process team and gives it
accountability and authority. [11]
process management - ✔✔A formal approach to implementing process quality control,
process quality improvement, and process review and assessment to ensure the smooth
flows of a company's resources and tasks through key company processes. [11]
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, process mapping - ✔✔An activity of creating a graphical representation of business
processes, typically using a recognized set of graphical symbols. [11]
process turnaround capability - ✔✔The fastest time for completing a process. Also
known as process cycle capability. [11]
program - ✔✔A plan or system of action directed toward a specified goal. [11]
project - ✔✔A planned undertaking with a specific phased approach, plan, or design for
achieving a unique specified end. [11]
Process turnaround time - ✔✔the average or median time for a unit of work to pass
through a process
scalable process - ✔✔A process that can grow and adjust to changes in volume without
losing efficiency or effectiveness. [11]
management process - ✔✔A process that is limited to employees in managerial roles.
[11]
operational process - ✔✔An ongoing method or system for achieving a business result.
An operational process begins with a customer's unmet need and ends with fulfillment
of a customer's need. [11]
industrial process - ✔✔An ongoing method or system using mechanical or chemical
processing steps to manufacture a physical item from component materials. [11]
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