COM2006
Interpersonal Communication
Final Exams Review (Qns & Ans)
2025
1. Which of the following is a key element of active listening in
interpersonal communication?
- A. Interrupting to share personal experiences
- B. Maintaining eye contact and providing verbal feedback
- C. Multitasking while the other person is speaking
- D. Preparing a response while the other person is talking
- ANS: B. Maintaining eye contact and providing verbal
feedback
©2025
, - Rationale: Active listening involves giving full attention to
the speaker, maintaining eye contact, and providing verbal and
non-verbal feedback to demonstrate understanding.
2. Which communication model emphasizes the reciprocal
nature of communication, where both parties act as sender and
receiver simultaneously?
- A. Linear model
- B. Transactional model
- C. Interactive model
- D. Shannon-Weaver model
- ANS: B. Transactional model
- Rationale: The transactional model highlights the
continuous and simultaneous exchange of messages between
sender and receiver, emphasizing feedback and context.
3. Which of the following barriers can hinder effective
interpersonal communication in a clinical setting?
- A. Empathy
- B. Cultural differences
- C. Open-ended questions
- D. Non-verbal cues
- ANS: B. Cultural differences
©2025
, - Rationale: Cultural differences can create
misunderstandings and misinterpretations, affecting
communication effectiveness in a clinical setting.
4. Which communication style involves expressing one’s
opinions and feelings in a way that respects the rights of others?
- A. Passive
- B. Aggressive
- C. Passive-aggressive
- D. Assertive
- ANS: D. Assertive
- Rationale: Assertive communication involves expressing
thoughts and feelings openly and respectfully, while considering
others' rights and feelings.
Fill-in-the-Blank Questions
5. Fill in the blank: ____________ communication includes
gestures, facial expressions, and body language.
- ANS: Non-verbal
- Rationale: Non-verbal communication encompasses all
forms of communication that do not involve spoken or written
words, such as gestures, facial expressions, and body language.
©2025
, 6. Fill in the blank: ____________ questions are used to elicit
more detailed and elaborate responses from the patient.
- ANS: Open-ended
- Rationale: Open-ended questions encourage patients to
provide comprehensive and elaborate responses, facilitating better
understanding and communication.
True/False Questions
7. True/False: Reflective listening involves paraphrasing the
speaker's message to confirm understanding.
- ANS: True
- Rationale: Reflective listening involves restating or
paraphrasing what the speaker has said to ensure accurate
understanding and show that the listener is engaged.
8. True/False: Non-verbal communication has little impact on
the overall effectiveness of interpersonal communication.
- ANS: False
- Rationale: Non-verbal communication plays a significant
role in conveying emotions and attitudes, and can greatly impact
the effectiveness of interpersonal communication.
Multiple Response Questions
©2025
Interpersonal Communication
Final Exams Review (Qns & Ans)
2025
1. Which of the following is a key element of active listening in
interpersonal communication?
- A. Interrupting to share personal experiences
- B. Maintaining eye contact and providing verbal feedback
- C. Multitasking while the other person is speaking
- D. Preparing a response while the other person is talking
- ANS: B. Maintaining eye contact and providing verbal
feedback
©2025
, - Rationale: Active listening involves giving full attention to
the speaker, maintaining eye contact, and providing verbal and
non-verbal feedback to demonstrate understanding.
2. Which communication model emphasizes the reciprocal
nature of communication, where both parties act as sender and
receiver simultaneously?
- A. Linear model
- B. Transactional model
- C. Interactive model
- D. Shannon-Weaver model
- ANS: B. Transactional model
- Rationale: The transactional model highlights the
continuous and simultaneous exchange of messages between
sender and receiver, emphasizing feedback and context.
3. Which of the following barriers can hinder effective
interpersonal communication in a clinical setting?
- A. Empathy
- B. Cultural differences
- C. Open-ended questions
- D. Non-verbal cues
- ANS: B. Cultural differences
©2025
, - Rationale: Cultural differences can create
misunderstandings and misinterpretations, affecting
communication effectiveness in a clinical setting.
4. Which communication style involves expressing one’s
opinions and feelings in a way that respects the rights of others?
- A. Passive
- B. Aggressive
- C. Passive-aggressive
- D. Assertive
- ANS: D. Assertive
- Rationale: Assertive communication involves expressing
thoughts and feelings openly and respectfully, while considering
others' rights and feelings.
Fill-in-the-Blank Questions
5. Fill in the blank: ____________ communication includes
gestures, facial expressions, and body language.
- ANS: Non-verbal
- Rationale: Non-verbal communication encompasses all
forms of communication that do not involve spoken or written
words, such as gestures, facial expressions, and body language.
©2025
, 6. Fill in the blank: ____________ questions are used to elicit
more detailed and elaborate responses from the patient.
- ANS: Open-ended
- Rationale: Open-ended questions encourage patients to
provide comprehensive and elaborate responses, facilitating better
understanding and communication.
True/False Questions
7. True/False: Reflective listening involves paraphrasing the
speaker's message to confirm understanding.
- ANS: True
- Rationale: Reflective listening involves restating or
paraphrasing what the speaker has said to ensure accurate
understanding and show that the listener is engaged.
8. True/False: Non-verbal communication has little impact on
the overall effectiveness of interpersonal communication.
- ANS: False
- Rationale: Non-verbal communication plays a significant
role in conveying emotions and attitudes, and can greatly impact
the effectiveness of interpersonal communication.
Multiple Response Questions
©2025
