Qualtrics Certification L1 Questions And Answers
An organization that is consistently collecting and acting on feedback data to nurture an environment of
continuous improvement.
An organization that is consistently collecting and acting on feedback data to nurture an environment of
continuous improvement.
Which component of the XM Operating Framework is this company trying to strengthen?
A. Technology
B. Culture
C. Competency
D. Execution ANS B. Culture
Culture ANS Culture is defined as the mindsets and beliefs that nurture XM-centric attitudes and
behaviors across an organization. The culture of an organization can either accelerate or inhibit the spread
of XM competencies. Companies need to foster an environment that encourages XM-centric mindsets and
behaviors in their leaders and employees
Which of these is NOT a key component of the XM Operating Framework?
A. Culture
B. Proficiency
C. Competency
D. Technology ANS B. Proficiency
An organization collects data about a future interaction to understand the potential reaction to the
interaction.
What kind of data is being collected?
A. Experience Expectations
, B. Ad Hoc Diagnostics
C. Relationship Attitudes
D. Choice Preferences ANS A. Experience Expectations
Experience Expectations ANS Experience Expectations is how people think and feel about a future
interaction with an organization, which can be collected on a regular cycle or periodically.
_____ is a discipline that is used to deliver improved experiences to different stakeholders across an
organization to gain competitive advantage.
A. Employee Management
B. Culture Management
C. Customer Management
D. Experience Management (XM) ANS D. Experience Management (XM)
Experience Management (XM) ANS As a discipline, XM helps organizations deliver differentiated
experiences by continuously listening to feedback, propagating insights, and rapidly adapting to change.
Which of the following is an example of Experience data (X data?)
A. Loyalty Status
B. Mobile Number
C. Region
D. Overall Satisfaction ANS D. Overall Satisfaction
X data ANS X data is defined as data that is actively being collected from stakeholders that helps an
organization understand experiences.
What is an example of a positive insight organizations can gain from Experience Management?
A. An organization makes a change after it is suggested by customers
An organization that is consistently collecting and acting on feedback data to nurture an environment of
continuous improvement.
An organization that is consistently collecting and acting on feedback data to nurture an environment of
continuous improvement.
Which component of the XM Operating Framework is this company trying to strengthen?
A. Technology
B. Culture
C. Competency
D. Execution ANS B. Culture
Culture ANS Culture is defined as the mindsets and beliefs that nurture XM-centric attitudes and
behaviors across an organization. The culture of an organization can either accelerate or inhibit the spread
of XM competencies. Companies need to foster an environment that encourages XM-centric mindsets and
behaviors in their leaders and employees
Which of these is NOT a key component of the XM Operating Framework?
A. Culture
B. Proficiency
C. Competency
D. Technology ANS B. Proficiency
An organization collects data about a future interaction to understand the potential reaction to the
interaction.
What kind of data is being collected?
A. Experience Expectations
, B. Ad Hoc Diagnostics
C. Relationship Attitudes
D. Choice Preferences ANS A. Experience Expectations
Experience Expectations ANS Experience Expectations is how people think and feel about a future
interaction with an organization, which can be collected on a regular cycle or periodically.
_____ is a discipline that is used to deliver improved experiences to different stakeholders across an
organization to gain competitive advantage.
A. Employee Management
B. Culture Management
C. Customer Management
D. Experience Management (XM) ANS D. Experience Management (XM)
Experience Management (XM) ANS As a discipline, XM helps organizations deliver differentiated
experiences by continuously listening to feedback, propagating insights, and rapidly adapting to change.
Which of the following is an example of Experience data (X data?)
A. Loyalty Status
B. Mobile Number
C. Region
D. Overall Satisfaction ANS D. Overall Satisfaction
X data ANS X data is defined as data that is actively being collected from stakeholders that helps an
organization understand experiences.
What is an example of a positive insight organizations can gain from Experience Management?
A. An organization makes a change after it is suggested by customers
