CMHT Exam 1 Questions with Correct Answers Graded A+
diversity - Answers the ways in which people differ that may affect their organizational experiences in
terms of performance, motivation, communication, & inclusion.
Cox & Blake (1991) - Answers make diversity a competitive advantage; decreased turnover costs;
attracting best talent from diverse groups; create marketing adv. in global business; improve creative
thinking w/ diverse perspectives; improve quality of business decisions; increase systems flexibility w/
dev. of new policies and procedures/ways of leading.
primary diversity - Answers more permanent, less changeable more central to identity; Loden; core.
secondary diversity - Answers less visible, less central to one's experience, and more changeable;
Thomas & Ely (1996) - Answers three eras of diversity.
era 1 of diversity - Answers discrimination and fairness.
era 2 of diversity - Answers access and legitimacy; emphasize difference & valued for better
understanding for growing to diverse/global markets.
era 3 of diversity - Answers learning and effectiveness; connect diversity & it's advantage to
organizational statement/mission/goals.
essentialism - Answers assuming a person is defined by a single set of characteristics.
Miller & Katz (2002) - Answers similar to others, but said that we need a more inclusive approach to
diversity.
prejudice - Answers preconceived evaluative attitude based on a person's social group membership; can
be positive, negative, or neutral.
stereotypes - Answers overgeneralized belief that a category of people are alike.
discrimination - Answers bx/action when we treat people differently because of their membership in a
particular group; builds ST & P.
privilege - Answers unearned advantage that gives those w/economic, social, or political power.
McIntosh (1989) - Answers hard to parse out race privilege from class, religion, ethnicity, & location;
created the privilege checklist.
groupthink - Answers the group agrees even though there are differences; doesn't allow opinions/ideas
to be challenged.
conflict - Answers 2/more parties want the same thing/their wants are incompatible; emotionality; need
to care about it (high stakes); can be internal, competitive; can be enjoyable.
diversity - Answers the ways in which people differ that may affect their organizational experiences in
terms of performance, motivation, communication, & inclusion.
Cox & Blake (1991) - Answers make diversity a competitive advantage; decreased turnover costs;
attracting best talent from diverse groups; create marketing adv. in global business; improve creative
thinking w/ diverse perspectives; improve quality of business decisions; increase systems flexibility w/
dev. of new policies and procedures/ways of leading.
primary diversity - Answers more permanent, less changeable more central to identity; Loden; core.
secondary diversity - Answers less visible, less central to one's experience, and more changeable;
Thomas & Ely (1996) - Answers three eras of diversity.
era 1 of diversity - Answers discrimination and fairness.
era 2 of diversity - Answers access and legitimacy; emphasize difference & valued for better
understanding for growing to diverse/global markets.
era 3 of diversity - Answers learning and effectiveness; connect diversity & it's advantage to
organizational statement/mission/goals.
essentialism - Answers assuming a person is defined by a single set of characteristics.
Miller & Katz (2002) - Answers similar to others, but said that we need a more inclusive approach to
diversity.
prejudice - Answers preconceived evaluative attitude based on a person's social group membership; can
be positive, negative, or neutral.
stereotypes - Answers overgeneralized belief that a category of people are alike.
discrimination - Answers bx/action when we treat people differently because of their membership in a
particular group; builds ST & P.
privilege - Answers unearned advantage that gives those w/economic, social, or political power.
McIntosh (1989) - Answers hard to parse out race privilege from class, religion, ethnicity, & location;
created the privilege checklist.
groupthink - Answers the group agrees even though there are differences; doesn't allow opinions/ideas
to be challenged.
conflict - Answers 2/more parties want the same thing/their wants are incompatible; emotionality; need
to care about it (high stakes); can be internal, competitive; can be enjoyable.
