Walmart CS Core Class – Final Exam
Questions And Answers
What does a customer decision tree / journey look like? -
correct answer ✅- thinking broad at first and then narrowing
down
- getting into the specifics like type, brand, price, size
What does CVI mean? -
correct answer ✅Customer Value Index or Customer Value
Proposition
- Marc Lore's Baby
What are the 5 It's and What do they mean? -
correct answer ✅Have It - if we are competitive with brands and
have them
Find It - if our customers can find our have it brands, ghost
shoppers provide feedback
Display It - the attributes of our items, how they look, content
quality, whether someone can purchase with whats provided
Price It - whether we're price competitive with Amazon
Deliver It- whether we can deliver have it items in timely and
quality ways
, Walmart CS Core Class – Final Exam
Questions And Answers
How can we think like a consumer? -
correct answer ✅- comp shopping
- social media
- key search terms in search 360 and cx find
What are the 5 Sales Channels -
correct answer ✅2 = Site to home (S2H) and Site to store (S2S) -
known as core sales
4 = ^ + Pick Up Today (PUT) and Ship from store (SFS) - known as
web initiated
5 = ^^ + Marketplace (MP)
What are our inventory channels? -
correct answer ✅1P = Owned and DSV
3P = Marketplace
If something is a high velocity item and a negative CP which
inventory channel should it be in -
correct answer ✅Owned
if something is larger and we cant put it in our warehouse, DSV is
good
Questions And Answers
What does a customer decision tree / journey look like? -
correct answer ✅- thinking broad at first and then narrowing
down
- getting into the specifics like type, brand, price, size
What does CVI mean? -
correct answer ✅Customer Value Index or Customer Value
Proposition
- Marc Lore's Baby
What are the 5 It's and What do they mean? -
correct answer ✅Have It - if we are competitive with brands and
have them
Find It - if our customers can find our have it brands, ghost
shoppers provide feedback
Display It - the attributes of our items, how they look, content
quality, whether someone can purchase with whats provided
Price It - whether we're price competitive with Amazon
Deliver It- whether we can deliver have it items in timely and
quality ways
, Walmart CS Core Class – Final Exam
Questions And Answers
How can we think like a consumer? -
correct answer ✅- comp shopping
- social media
- key search terms in search 360 and cx find
What are the 5 Sales Channels -
correct answer ✅2 = Site to home (S2H) and Site to store (S2S) -
known as core sales
4 = ^ + Pick Up Today (PUT) and Ship from store (SFS) - known as
web initiated
5 = ^^ + Marketplace (MP)
What are our inventory channels? -
correct answer ✅1P = Owned and DSV
3P = Marketplace
If something is a high velocity item and a negative CP which
inventory channel should it be in -
correct answer ✅Owned
if something is larger and we cant put it in our warehouse, DSV is
good
