USPS Exam 421 Window Clerk Practice Questions and Answers () (Verified Answers).pdf

USPS Exam 421 Window Clerk Practice
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kAnswerkImprovekeffectivenesskthroughkstandardizationk&kinnovation.kEnd-to-

endkprocessktokensurekmailkiskCollected,kdistributed,kandkdelivered.kUSPSkrunskonkthis.

DeliverykMethodsk-kAnswerkPlanes,ktrucks,kcars,kboats,kbicycles,ksnowkmobiles,kmules.

APCk-kAnswerkAutomatedkPostalkCenters

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servekkiosks,kcommercialkretailkoutlets,kbanks,kATMs.

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18:00k-kAnswerkCarrierskinkfromkstreet.

20:00k-kAnswerk80%kofkcollectionkmailkshouldkbekcancelledkatkthekP&DC.

23:00k-kAnswerkOutkofkprimarykprocessing.

24:00k-kAnswerkSecondarykOperationskComplete

04:00-09:00k-kAnswerkDistributektokDDC/DDU

07:00k-kAnswerk100%kofkDPSk2ndkpasskcomplete.

CorekResponsibilityk-kAnswerkSecurity,kSanctity,kPreserve,kProtectk-
kInstillskcustomerkconfidence,kprojectskpositivekpublickimage,kmaintainskcompetitivekadvant

age,kprotectskprivacy.

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Directivesk-kAnswerkPolicies,kProcedures,kRegulationsk-
kEffectskinkfourkways:kproductivity,krevenue,klegalkliability,kcustomerkservice.




DMMk-kAnswerkDomestickMailkManual

DomestickMailkManualk-kAnswerkDMMk-
kPolicies,kprocedureskandkregulatinskforkdomestickmail.kInformationkonkextrakservices,kpost

agekprices,kmailkclasses.

,USPS Exam 421 Window Clerk Practice
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IMMk-kAnswerkInternationalkMailkManual

InternationalkMailkManualk-kAnswerkIMMk-
kMailingkconditionskforkeachkcountry,kalsokincludeskaklistkofkcountries.




ASMk-kAnswerkAdminstrativekSupportkManual

AdministrativekSupportkManualk-
kAnswerkPolicies,kprocedureskforkadminstrativekandksupportkfunctions.kInformationkcoverin

gkaudits,kinvestigations,kcommunication,kfacilities,kequipmentkandkprivacy.

POMk-kAnswerkPostalkOperationskManual

PostalkOperationskManualk-
kAnswerkOperationskfunctionkofkfieldkorganizations.kInformationkregardingkretail,kphilatelic,k

collection,kmailkprocessing,ktransportation,kdelivery,kvehicalkoperation.

ELMk-kAnswerkEmployeek&kLaborkRelationskManual

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kAnswerkPersonnelkpolicieskandkregulations.kEmployeekplacement,kpay,kbenefits,ktraining,k

healthkandkenvironment,klaborkrelations.

F101k-kAnswerkFieldkAccountingkProcedures

ASkorkMSk-kAnswerkHandbookkIDkforkAdministrativekSupportkManualk(ASM)

DMk-kAnswerkHandbookkIDkforkDomestickMailkManualk(DMM)

ELkorkPk-kAnswerkHandbookkIDkforkEmployeek&kLaborkRelationskManualk(ELM)

Mk-
kAnswerkHandbookkIDkforkPostalkOperationskManualk(POM)korkAdministrativekSupportkMa

nualk(ASM)

POk-kAnswerkHandbookkIDkforkPostalkOperationskManualk(POM)

Publicationsk-kAnswerkPrimarilykforkpublic,kmarketingkandkmailkguidelines.

PostalkBulletink-
kAnswerkOfficialksourcekofkupdateskandkamendmentsktokcurrentkdirectives.kCankbekaccess

edkthroughkPolicyNet.kBiweekly.

PostalkFormsk-
kAnswerkCankbeksearchedkbyktitlekorknumber.kWebsitekalsokprovidesklinksktokOPM,kGSA,kT

SH,kOSHA,kOWCP.

,USPS Exam 421 Window Clerk Practice
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Publicationk223k-kAnswerkInformationkregardingkdirectiveskandkformskcatalog.

#1kBusinesskGoalk-kAnswerkStrengtheningkcustomerkrelationship.

Value,kExceptionalkService,kReliabilityk-
kAnswerkWillkincreasekrevenue,kmissedkopportunitykiskmissedkrevenue,kqualitykend-to-

endkservice.

BuildingkCustomerkRelationshipk-
kAnswerkPositivekattitude,kListening,kCommunication,kAdaptingktokchange,kKnowledgekofkp

roducts,kSolicitingkcustomerkfeedback.

Whatkthekpostalkservicekoffersk-
kAnswerkBetterkvalue,kpresencekinkeverykcommunity,kUSPS.com,kcompetitivekpricingkincen

tives.

ShippingkServicesk-
kAnswerkPriority,kExpress,kParcelkSelect,kParcelkReturnkService,kInternationalkMail




ParcelkSelectk-
kAnswerkEntrykpointskatkDDU,kSCF,kNDC.kOptionalkholdkforkpickup.kPricingkandkvolumekinc

entives.

ParcelkReturnkServicek-kAnswerkConsumerkreturnkmerchandise.

InternationalkMailk-kAnswerkServicektokoverk180kcountries.kIncludeskFC,kGXG,kPM,kPMEI.

GXGk-kAnswerkGlobalkExpresskGuaranteed

GlobalkExpresskGuaranteedk-kAnswerk1-3kdaykdelivery.kMoney-
backkguaranteektokapproximatelyk180kcountries.kUpktok$100kinsurance,kcankpurchasekaddi
tionalkupktok$2499.k
Dimensions:k
Weightkupktok70klbs,
46"kxk35"kxk46",kcombinationklengthkandkgirthkofk108"

PrioritykMailk-kAnswerk1-
3kdaykdelivery.kIncludesktracking.kUpktok$50kinsurance.kFlatkrate,kregional,kprepaidkpricing.k
Maxkweightk70klbs,kmaxk108"klengthkpluskgirth.kPMksubjectktokBalloonkpricingkzonesk1-
4,kDimensionalkpricingkzonesk5-8.

PrioritykMailkExpressk-kAnswerk1-2kdays.kMoney-
backkguarantee.k365kdayskakyear.kIncludeskproofkofkdeliveryksignaturek(ifkrequested),kupktok
$100kinsurance,kdeliverykbyk3:00pm.kDeliverykbyk10:30am,kSundays,kholidayskforkaddition
alkfee.kPremierkServicekofkUSPS.

, USPS Exam 421 Window Clerk Practice
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MailingkServicesk-kAnswerkFirstkClass,kPeriodicals,kStandard,kPackagekServices

FirstkClassk-kAnswerkUpktok13koz,k2-3kdaykdelivery.

Periodicalsk-kAnswerkNewspapers,kmagazines,kjournals,knewsletters.

Standardk-
kAnswerkPrintedkmatter:kFlyers,kcirculars,kadvertising,knewsletters,kbulletins,kcatalogs,ksma

llkpackages.kIncludeskgeneralkmerchandiseksuchkasklarge/smallkgifts.kRetailkonly.

Mediak-kAnswerkEducationskmaterials:kBooks,kfilm,kmanuscripts,kCD,kDVD

Libraryk-kAnswerkTo/fromklibraries,kschools

BoundkPrintedkMatterk-kAnswerkPermanentlykbound:kcatalogs,kphonekbooks.kBMEU

ExtrakServicesk-
kAnswerkCertified,kInsurance,kRegistered,kUSPSkTracking,kSignaturekConfirmation,kRetur

nkReceipt

OnlinekServicesk-
kAnswerkBuykstamps,kTrackkandkConfirm,kCOA,kFWD,kHolds,kschedulekredelivery,kpostag

e,kpackagekpickup,korderksupplies.

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kAnswerkAbilityktokprintklabelskwithkpostage,kpaykpostagekbykCC,kcalculatekandkcomparekrat

es,kstandardizekandkstorekaddresses,kfindkzipkcodes,kpurchasekinsurance.

EmployeekEngagementkProgramsk-
kAnswerkIdentifykopportunities.kBusinesskConnect/CustomerkConnect/RuralkConnect




PackagekPickupk-kAnswerkSchedulekonlinekcarrierkpickup.

PickkUpkOnkDemandk-kAnswerkSchedulekaktimedkpickupkforkadditionalkfee.

USPSkMobilek-kAnswerkGPSklocationkappkforklocatingkUSPSkfacilities.

DirectkMailk-
kAnswerkMailingktoolkthatkiskcostkeffective,kpromoteskbusiness,kgeneratesksales.




EDDMk-kAnswerkEverykDoorkDirectkMailk-
k5000korkfewerkpieces,kmustkqualifykaskakflat.kThicknesskgreaterkthank.0007,kmaxk3.3koz.kMu

stkhavekproperkindicia.kPostagekiskpaidkinkadvancek-kcash,kcheckkforkpayment.kPS3602-R