EMD CERTIFICATION EXAM / WELL STRUCTURED QUESTIONS AND VERIFIED ANSWERS 2024/2025 GRADED A+.

EMD CERTIFICATION EXAM / WELL STRUCTURED
QUESTIONS AND VERIFIED ANSWERS 2024/2025
GRADED A+.
When using Protocol 22, which of the following body parts is considered
PERIPHERAL?

A. abdomen

B. upper leg

C. hand

D. head - (answers)C. hand



Which of the following is the best definition for "repetitive persistence"?

A. A calming technique in which the calltaker repeats a phrase verbatim using a
firm but caring tone. The phrase should contain both an action and a reason for
the action.

B. A calming technique in which the calltaker repeats a phrase verbatim using a
firm but caring tone. The phrase includes the caller's name or title and assurance
that help is on the way.

C. A calming technique in which the calltaker repeats each answer provided by
the caller verbatim using a firm but caring tone.

D. A calming technique in which the calltaker repeats the caller's name or title
verbatim using a firm but caring tone. - (answers)A. A calming technique in which
the calltaker repeats a phrase verbatim using a firm but caring tone. The phrase
should contact both and action and a reason for the action.