Test bank for heizer operations management 14th Edition, Questions & Answers Complete Guide.pdf

CHAPTER 1: OPERATIONS AND PRODUCTIVITY
m m m m




TRUE/FALSE

1. Somemofmthemoperations-
relatedmactivitiesmofmHardmRockmCafémincludemdesigningmmealsmandmanalyzingmthemmformingredientm
costmandmlabormrequirements.
Truem(Globalmcompanymprofile,measy)

2. ThemproductionmprocessmatmHardmRockmCafémismlimitedmtommealmpreparationmandmservingmcustomers.
Falsem(Globalmcompanymprofile,measy)

3. Allmorganizations,mincludingmservicemfirmsmsuchmasmbanksmandmhospitals,mhavemamproductionmfunction.
Truem(Whatmismoperationsmmanagement?mmoderate)

4. Operationsmmanagementmismthemsetmofmactivitiesmthatmcreatemvalueminmthemformmofmgoodsmandmserv
icesmbymtransformingminputsmintomoutputs.
Truem(Whatmismoperationsmmanagement?measy)

5. Anmexamplemofmam"hidden"mproductionmfunctionmismmoneymtransfersmatmbanks.
Truem(Whatmismoperationsmmanagement?mmoderate)

6. Onemreasonmtomstudymoperationsmmanagementmismtomlearnmhowmpeoplemorganizemthemselvesm
formproductivementerprise.
Truem(WhymstudymOM,measy)

7. Themoperationsmmanagermperformsmthemmanagementmactivitiesmofmplanning,morganizing,mstaffi
ng,mleading,mandmcontrollingmofmthemOMmfunction.
Truem(Whatmoperationsmmanagersmdo,measy)

8. "Howmmuchminventorymofmthismitemmshouldmwemhave?"mismwithinmthemcriticalmdecisionmare
amofmmanagingmquality.
Falsem(Whatmoperationsmmanagersmdo,measy)

9. Inmordermtomhavemamcareerminmoperationsmmanagement,monemmustmhavemamdegreeminmstatistic
smormquantitativemmethods.
Falsem(Whatmoperationsmmanagersmdo,measy)

10. HenrymFordmismknownmasmthemFathermofmScientificmManagement.
Falsem(Themheritagemofmoperationsmmanagement,measy)

11. Shewhart’smcontributionsmtomoperationsmmanagementmcamemduringmthemScientificmManagementmEra.
Falsem(Themheritagemofmoperationsmmanagement,measy)

12. Studentsmwantingmtompursuemamcareerminmoperationsmmanagementmwillmfindmmultidisciplin
arymknowledgembeneficial.
Truem(WheremaremthemOMmjobs?measy)

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,13. Customerminteractionmismoftenmhighmformmanufacturingmprocesses,mbutmlowmformservices.
Falsem(Operationsminmthemservicemsector,mmoderate)

14. Productivitymismmoremdifficultmtomimproveminmthemservicemsector.
Truem(Themproductivitymchallenge,mmoderate)

15. Manufacturingmnowmconstitutesmthemlargestmeconomicmsectorminmpostindustrialmsocieties.
Falsem(Operationsminmthemservicemsector,mmoderate)

16. Inmthempastmhalf-
century,mthemnumbermofmpeoplememployedminmmanufacturingmhasmmoremormlessmheldmsteady,mbutm
eachmmanufacturingmemployeemismmanufacturingmaboutm20mtimesmasmmuch.
Truem(Operationsminmthemservicemsector,measy)

17. Amknowledgemsocietymismonemthatmhasmmigratedmfrommworkmbasedmonmknowledgemtomonembase
dmonmmanualmwork.
Falsem(Themproductivitymchallenge,measy)

18. Productivitymismthemtotalmvaluemofmallminputsmtomthemtransformationmprocessmdividedmbymthemtotalmv
aluemofmthemoutputsmproduced.
Falsem(Themproductivitymchallenge,measy)

19. Measuringmthemimpactmofmamcapitalmacquisitionmonmproductivitymismanmexamplemofmmulti-
factormproductivity.
Falsem(Themproductivitymchallenge,mmoderate)

20. Ethicalmandmsocialmdilemmasmarisembecausemstakeholdersmofmambusinessmhavemconflictingmperspectives.
Truem(Ethicsmandmsocialmresponsibility,measy)m{AACSB:mEthicalmReasoning}

MULTIPLE CHOICEm




21. AtmHardmRockmCafé,mtasksmthatmreflectmoperationsmormoperationsmmanagementminclude
a. designingmmeals
b. testingmmealsm(recipes)
c. analyzingmmealsmformthemcostmofmingredients
d. preparingmemployeemschedules
e. allmofmthemabove
em(Globalmcompanymprofile,measy)

22. AnmoperationsmtaskmperformedmatmHardmRockmCafémis
a. borrowingmfundsmtombuildmamnewmrestaurant
b. advertisingmchangesminmthemrestaurantmmenu
c. calculatingmrestaurantmprofitmandmloss
d. preparingmemployeemschedules
e. allmofmthemabove
dm(Globalmcompanymprofile,mmoderate)




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,23. Operationsmmanagementmismapplicable
a. mostlymtomthemservicemsector
b. tomservicesmexclusively
c. mostlymtomthemmanufacturingmsector
d. tomallmfirms,mwhethermmanufacturingmandmservice
e. tomthemmanufacturingmsectormexclusively
dm(Whatmismoperationsmmanagement?mmoderate)

24. Whichmofmthemfollowingmaremthemprimarymfunctionsmofmallmorganizations?
a. operations,mmarketing,mandmhumanmresources
b. marketing,mhumanmresources,mandmfinance/accounting
c. sales,mqualitymcontrol,mandmoperations
d. marketing,moperations,mandmfinance/accounting
e. researchmandmdevelopment,mfinance/accounting,mandmpurchasing
dm(Organizingmtomproducemgoodsmandmservices,mmoderate)

25. Budgeting,mpayingmthembills,mandmcollectionmofmfundsmaremactivitiesmassociatedmwithmthe
a. managementmfunction
b. controlmfunction
c. finance/accountingm function
d. production/operationsm function
e. staffingmfunction
cm(Organizingmtomproducemgoodsmandmservices,mmoderate)

26. Whichmofmthemfollowingmwouldmnotmbemanmoperationsmfunctionminmamfast-foodmrestaurant?
a. advertisingmandmpromotion
b. designingmthemlayoutmofmthemfacility
c. maintainingmequipment
d. makingmhamburgersmandmfries
e. purchasingmingredients
am(Organizingmtomproducemgoodsmandmservices,mmoderate)

27. Themmarketingmfunction'smmainmconcernmismwith
a. producingmgoodsmormprovidingmservices
b. procuringmmaterials,msupplies,mandmequipment
c. buildingmandmmaintainingmampositivemimage
d. generatingmthemdemandmformthemorganization'smproductsmormservices
e. securingmmonetarymresources
dm(Organizingmtomproducemgoodsmandmservices,mmoderate)

28. ReasonsmtomstudymOperationsmManagementminclude
a. studyingmwhympeoplemorganizemthemselvesmformfreementerprise
b. knowingmhowmgoodsmandmservicesmaremconsumed
c. understandingmwhatmhumanmresourcemmanagersmdo
d. learningmaboutmamcostlympartmofmthementerprise
e. allmofmthemabove
dm(WhymstudymOM?mmoderate)




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, 29. ReasonsmtomstudymOperationsmManagementmincludemlearningmabout
a. whympeoplemorganizemthemselvesmformproductivementerprise
b. howmgoodsmandmservicesmaremproduced
c. whatmoperationsmmanagersmdo
d. amcostlympartmofmthementerprise
e. allmofmthemabove
em(WhymstudymOM?measy)

30. Themfivemelementsminmthemmanagementmprocessmare
a. plan,mdirect,mupdate,mlead,mandmsupervise
b. accounting/finance,mmarketing,moperations,mandmmanagement
c. organize,mplan,mcontrol,mstaff,mandmmanage
d. plan,morganize,mstaff,mlead,mandmcontrol
e. plan,mlead,morganize,mmanage,mandmcontrol
dm(Whatmdomoperationsmmanagersmdo?measy)

31. Illiteracymandmpoormdietsmhavembeenmknownmtomcostmcountriesmupmtomwhatmpercentmofmt
heirmproductivity?
a. 2%
b. 5%
c. 10%
d. 20%
e. 50%
dm(Productivitymvariables,mmoderate)m{AACSB:mMulticulturemandmDiversity}

32. Whichmofmthemfollowingmismnotmanmelementmofmthemmanagementmprocess?
a. controlling
b. leading
c. planning
d. pricing
e. staffing
dm(Whatmdomoperationsmmanagersmdo?measy)

33. Anmoperationsmmanagermismnotmlikelymtombeminvolvedmin
a. themdesignmofmgoodsmandmservicesmtomsatisfymcustomers'mwantsmandmneeds
b. themqualitymofmgoodsmandmservicesmtomsatisfymcustomers'mwantsmandmneeds
c. themidentificationmofmcustomers'mwantsmandmneeds
d. workmschedulingmtommeetmthemduemdatesmpromisedmtomcustomers
e. maintenancemschedules
cm(Whatmdomoperationsmmanagersmdo?measy)

34. Allmofmthemfollowingmdecisionsmfallmwithinmthemscopemofmoperationsmmanagementmexceptmfor
a. financialmanalysis
b. designmofmgoodsmandmprocesses
c. locationmofmfacilities
d. managingmquality
e. Allmofmthemabovemfallmwithinmthemscopemofmoperationsmmanagement.
am(Whatmdomoperationsmmanagersmdo?measy)




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