CPI Instructor Certification Test Questions and Correct Answers/ Latest Update / Already Graded

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CPI Instructor Certification Test
Questions and Correct Answers/ Latest
Update / Already Graded
Questioning


Ans: Downplay, stick to the topic, set limits




Two type of Questions


Ans: Challenging and Informational




What to do when refusing


Ans: set limits




What is the response to intimidation


Ans: Take it seriously, seek assistance




What is the response to Release

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Ans: allow venting, remove the audience




What is the response to tension reduction


Ans: build therapeutic rapport




What are the characteristics of a team leader?


Ans: First on the scene, Confident and Competent, Best Rapport




What is the purpose of a team


Ans: Safety, Professionalism, Litigation




What is the Staff Approach to Anxiety?


Ans: Supportive




What is the Staff Approach to Defensive?