CPI INSTRUCTOR CERTIFICATION TEST QUESTIONS AND ANSWERS

Questioning - ANSWER Downplay, stick to the topic, set limits

Two type of Questions - ANSWER Challenging and Informational

What to do when refusing - ANSWER set limits

What is the response to intimidation - ANSWER Take it seriously, seek
assistance

What is the response to Release - ANSWER allow venting, remove the
audience

What is the response to tension reduction - ANSWER build therapeutic rapport

What are the characteristics of a team leader? - ANSWER First on the scene,
Confident and Competent, Best Rapport

What is the purpose of a team - ANSWER Safety, Professionalism, Litigation

What is the Staff Approach to Anxiety? - ANSWER Supportive

What is the Staff Approach to Defensive? - ANSWER Directive

What is the Staff Approach to Risk Behavior - ANSWER Physical
Intervention

What is the Staff Approach to Tension Reduction - ANSWER Therapeutic
Rapport

Define Anxiety - ANSWER A change in behavior; begin to lose control