USPS SALES AND SERVICES ASSOCIATES TRAINING FINAL
EVALUATION QUESTIONS WITH ANSWERS 2025/2026
GRADED A+
Certified Mail - proof of mailing and delivery. (requires signature)
Certificate of mailing - proof item was mailed for situations requiring date of mailing
Domestic Insurance options - up to $200 (PS Form 3813) no signature and over $200 to
$5000 (PS Form 3813-P) signature required
Anonymous mail - First class stamped mail that is over 13 oz with no return address
DPS processing deadline - 7am
The 4 classes of International Mail - First Class Mail International, Express Mail
International (EMI), Global Express Guaranteed, Priority Mail International (PMI)
The 3 types of Express Mail - Next Day Delivery, Second Day Delivery, Express Mail
Military Service (EMMS)
Oversize surcharges - Parcel Post packages under 70 lbs but over 108 inches
Balloon surcharges - parcel post and priority mail pieces measuring greater than 84
inches in combined length and girth but weigh less than 20 lbs within zones 1-4 will be
charged the 20 lb rate
Dimensional weight pricing - priority mail parcels shipped to zone 5-8 that have
dimensions exceeding 1 ft ( 1728 cu inches)
Mailing restrictions criteria - size, weight, and content
Surcharge criteria - shape, size and machinability
Priority Mail Express International - International mail category which takes 3 - 5 days to
reach its destination.
The International Mail Manual (IMM) - postage prices and other mailing conditions for
international mail
PolicyNet - online access for the International Mail Manual (IMM)
10 Expanded Access Channels - SSK, ATM, Stamps by mail, USPS.COM, CPU, Village
post offices, mobile retail units, stamps-to-go, stamps by phone, approved shippers
, Global Express Guarantee (GXG) shipping time - 1-3 days, tracking and up to $100
insurance included
PS Form 1412 - End of the day report
Retail Communication Channels - Postal Bulletin, Retail Digest, LMS, Emails, service
talks, postal message center, news link
USPS package services - Bound printed matter, library mail, media mail, parcel post
Parcel Post Pricing - based on weight distance and shape
PS Form 3849 - sorry we missed you
Types of Hazmat - Flammable, Corrosive, Reactive, Toxic, Biological, and Radioactive
materials
ORM-D - hazardous materials associated with consumer commodoties, lowest risk
level, meets the standards for surface transportation only
Declared Hazmat - mail that is properly packaged marked and declared by the mailer in
accordance with the DMM and publication52
Aviation Mail Security Program - commitment of the USPS in providing a safe
environment for our customers, employeees, and the traveling public.
Label 127 - ASMS Surface transportation only, "No Fly"
Decal DDD1, The 13 oz rule - attached to all mail receptacles, lobby drops and self-
service kiosks
Label DDD2 - attached to anonymous mail pieces being returned to customers
PVI Labels - Several types including test labels, PVI labels, PVI Barcode labels, PVI
Label Alpha-F, PVI Label Alpha-Z, PVI Label Alpha-F/PVI Label Alpha-Z
PVI - Postage Validation Imprinter
Protection Priority 1 - Postal funds
Protection Priority 2 - Postage stamps, aerogrammes, international reply coupons,
migraotory bird hunting and conservation stamps, philatelic and blank money order
forms
Protection Priority 3 - Stamped envelopes and postal cards, money order imprinters,
non-saleable stamp stock, and non-postal items.
EVALUATION QUESTIONS WITH ANSWERS 2025/2026
GRADED A+
Certified Mail - proof of mailing and delivery. (requires signature)
Certificate of mailing - proof item was mailed for situations requiring date of mailing
Domestic Insurance options - up to $200 (PS Form 3813) no signature and over $200 to
$5000 (PS Form 3813-P) signature required
Anonymous mail - First class stamped mail that is over 13 oz with no return address
DPS processing deadline - 7am
The 4 classes of International Mail - First Class Mail International, Express Mail
International (EMI), Global Express Guaranteed, Priority Mail International (PMI)
The 3 types of Express Mail - Next Day Delivery, Second Day Delivery, Express Mail
Military Service (EMMS)
Oversize surcharges - Parcel Post packages under 70 lbs but over 108 inches
Balloon surcharges - parcel post and priority mail pieces measuring greater than 84
inches in combined length and girth but weigh less than 20 lbs within zones 1-4 will be
charged the 20 lb rate
Dimensional weight pricing - priority mail parcels shipped to zone 5-8 that have
dimensions exceeding 1 ft ( 1728 cu inches)
Mailing restrictions criteria - size, weight, and content
Surcharge criteria - shape, size and machinability
Priority Mail Express International - International mail category which takes 3 - 5 days to
reach its destination.
The International Mail Manual (IMM) - postage prices and other mailing conditions for
international mail
PolicyNet - online access for the International Mail Manual (IMM)
10 Expanded Access Channels - SSK, ATM, Stamps by mail, USPS.COM, CPU, Village
post offices, mobile retail units, stamps-to-go, stamps by phone, approved shippers
, Global Express Guarantee (GXG) shipping time - 1-3 days, tracking and up to $100
insurance included
PS Form 1412 - End of the day report
Retail Communication Channels - Postal Bulletin, Retail Digest, LMS, Emails, service
talks, postal message center, news link
USPS package services - Bound printed matter, library mail, media mail, parcel post
Parcel Post Pricing - based on weight distance and shape
PS Form 3849 - sorry we missed you
Types of Hazmat - Flammable, Corrosive, Reactive, Toxic, Biological, and Radioactive
materials
ORM-D - hazardous materials associated with consumer commodoties, lowest risk
level, meets the standards for surface transportation only
Declared Hazmat - mail that is properly packaged marked and declared by the mailer in
accordance with the DMM and publication52
Aviation Mail Security Program - commitment of the USPS in providing a safe
environment for our customers, employeees, and the traveling public.
Label 127 - ASMS Surface transportation only, "No Fly"
Decal DDD1, The 13 oz rule - attached to all mail receptacles, lobby drops and self-
service kiosks
Label DDD2 - attached to anonymous mail pieces being returned to customers
PVI Labels - Several types including test labels, PVI labels, PVI Barcode labels, PVI
Label Alpha-F, PVI Label Alpha-Z, PVI Label Alpha-F/PVI Label Alpha-Z
PVI - Postage Validation Imprinter
Protection Priority 1 - Postal funds
Protection Priority 2 - Postage stamps, aerogrammes, international reply coupons,
migraotory bird hunting and conservation stamps, philatelic and blank money order
forms
Protection Priority 3 - Stamped envelopes and postal cards, money order imprinters,
non-saleable stamp stock, and non-postal items.
