OPERATIONS MANAGEMENT PRACTICE TEST EXAM
QUESTIONS WITH ANSWERS 2025/2026 GRADED A+.
Customization - Tailoring products to meet specific customer needs.
Trade-offs - Balancing multiple competitive priorities based on context.
Concurrent engineering - Joint product design by engineers and marketers.
Sustainability triple bottom line - Performance measures: financial, environmental,
social.
Supply chain - Interconnected processes producing goods/services for customers.
Core processes - Essential operations in a supply chain.
Support process - Provides resources to core processes.
Customer value bundle - Dimensions creating overall customer satisfaction.
Order fulfillment - Processes ensuring timely delivery of products.
High-performance quality - Emphasis on superior quality in service delivery.
Delivery speed - Time taken to deliver products to customers.
Process - A process involves transforming inputs into outputs.
Inputs - Inputs to a process can include human resources.
Nested Process - A nested process refers to a process within a process.
Operations Management - Operations management refers to the direction and control of
inputs that transform processes into products and services.
Tactical Decisions - Relative to strategic decisions, tactical decisions are less structured
and have longer-term consequences.
Manufacturing Process - The process of baking a doughnut at Tim Hortons is a
manufacturing process.
Service Operations - Many service operations have little outside customer contact.
Labour Productivity - Labour productivity is an index of the output per person or hours
worked.
, Competitive Priorities - Competitive priorities are the means by which operations
implements the firm's corporate strategies.
Global Strategy - One effective global strategy is strategic alliances.
Market Segments - One factor used to determine market segments is psychological
factors.
Flexibility - Flexibility is a possible competitive priority.
Functions within an Organization - Functions within an organization are characterized
by having their own knowledge and skill areas, primary responsibilities, processes, and
decision domains.
Multifactor Productivity - Multifactor productivity measures are determined by measuring
more than one of the input resources used to produce outputs.
Support Processes - Support processes provide key resources, capabilities, or other
inputs that allow the core processes to function.
Customer Benefit Bundle - Customer benefit bundle consists of a core good and/or
service and a set of peripheral goods and services.
On-time delivery - Timely fulfillment of customer orders.
Variety - Range of different products offered to customers.
Financial performance - Measures of a firm's economic success.
Environmental performance - Assessment of ecological impact of operations.
Social performance - Evaluation of a firm's social responsibility efforts.
Low-cost operations - Focus on minimizing production costs.
Development speed - Rate of bringing new products to market.
Customer relationship - Management of interactions with customers.
New product development - Process of creating and launching new products.
Service development - Creating new services to meet customer needs.
Market segmentation - Dividing a market into distinct groups.
QUESTIONS WITH ANSWERS 2025/2026 GRADED A+.
Customization - Tailoring products to meet specific customer needs.
Trade-offs - Balancing multiple competitive priorities based on context.
Concurrent engineering - Joint product design by engineers and marketers.
Sustainability triple bottom line - Performance measures: financial, environmental,
social.
Supply chain - Interconnected processes producing goods/services for customers.
Core processes - Essential operations in a supply chain.
Support process - Provides resources to core processes.
Customer value bundle - Dimensions creating overall customer satisfaction.
Order fulfillment - Processes ensuring timely delivery of products.
High-performance quality - Emphasis on superior quality in service delivery.
Delivery speed - Time taken to deliver products to customers.
Process - A process involves transforming inputs into outputs.
Inputs - Inputs to a process can include human resources.
Nested Process - A nested process refers to a process within a process.
Operations Management - Operations management refers to the direction and control of
inputs that transform processes into products and services.
Tactical Decisions - Relative to strategic decisions, tactical decisions are less structured
and have longer-term consequences.
Manufacturing Process - The process of baking a doughnut at Tim Hortons is a
manufacturing process.
Service Operations - Many service operations have little outside customer contact.
Labour Productivity - Labour productivity is an index of the output per person or hours
worked.
, Competitive Priorities - Competitive priorities are the means by which operations
implements the firm's corporate strategies.
Global Strategy - One effective global strategy is strategic alliances.
Market Segments - One factor used to determine market segments is psychological
factors.
Flexibility - Flexibility is a possible competitive priority.
Functions within an Organization - Functions within an organization are characterized
by having their own knowledge and skill areas, primary responsibilities, processes, and
decision domains.
Multifactor Productivity - Multifactor productivity measures are determined by measuring
more than one of the input resources used to produce outputs.
Support Processes - Support processes provide key resources, capabilities, or other
inputs that allow the core processes to function.
Customer Benefit Bundle - Customer benefit bundle consists of a core good and/or
service and a set of peripheral goods and services.
On-time delivery - Timely fulfillment of customer orders.
Variety - Range of different products offered to customers.
Financial performance - Measures of a firm's economic success.
Environmental performance - Assessment of ecological impact of operations.
Social performance - Evaluation of a firm's social responsibility efforts.
Low-cost operations - Focus on minimizing production costs.
Development speed - Rate of bringing new products to market.
Customer relationship - Management of interactions with customers.
New product development - Process of creating and launching new products.
Service development - Creating new services to meet customer needs.
Market segmentation - Dividing a market into distinct groups.
