ISM3004 ACTUAL EXAM QUESTIONS WITH ANSWERS
2025/2026 GRADED A+
Back in the 1940s -- before operating systems -- changing the printer on your
company's computer could require a substantial rewrite of its software, which was
expensive and inefficient.
With modern operating systems, when you change your printer, what simple change is
needed? - install a device driver for that printer.
Manager wants to get a report that integrates data from multiple business functions: HR,
finance, purchasing, manufacturing, and others. - ERP
Salesperson needs to track information about a set of clients - names, addresses, items
they've purchased, summary of each phone call, etc. - CRM
Product manager needs to track the flow of raw materials from suppliers into her
production lines, as well as the flow of finished goods out to the distribution channel. -
SCM
True statements about distributed computing - Distributed computing should provide
greater scalability than locally-installed applications.
Correct!
In general, distributed computing applications provide greater data security than
desktop applications.
Correct!
Distributed computing applications are generally more complex than locally-installed
applications.
Your company's programmers have created a custom distributed computing application
to meet a key business need. The system has multiple servers: application servers, web
servers, and database servers.
Those different servers communicate with each other using a(n) _________. - API
The acronym "EULA" refers to a - software licensing
True or False: Your company has purchased a perpetual license to UberCalc2000
software. This means that your company owns the software permanently and therefore
can do anything you want with the software. - False
As a tech-savvy business manager, you have an important role in making sure that your
organization's application development projects succeed.
Three months ago, your organization has decided that it had to write its own custom
application software to meet a particular business need. You worked with the
, developers and other stakeholders to clearly define the business processes, the goals,
and your requirements. The development team has now been programming for almost 2
months.
Now, months after the specifications were completed, one of your employees says,
"Hey, wouldn't it be great if the new application could also do this?" He is proposing an
entirely new capability that is not in the project specifications.
This request is an example of ___________, which should be avoided. - feature creep
"There's much more to the cost of software than just the purchase price."
Which of the following acronyms best relates to that statement? - TCO
Generally speaking, what portion of total IT cost occurs after the initial purchase?
(based on Gartner research) - 80
What percentage of IT projects fail? - 68%
What are the top two reasons why IT projects fail? - poor business analysis and poor
requirements specification
Suppose that for a particular piece of application software, its value to the user
increases as the total number of users increase. What term is used for that
phenomenon? - network effects
Brings new competition and innovation to the software industry - open source software
Brings incredible scalability on demand - only pay for what you need - cloud
Brings flexibility - run Windows on a Mac, etc. - virtualization
Open Software Source (OSS) statements that are true - With OSS, you have access to
the source code, so can add new features to the program.
OSS has no license cost.
An OSS product's community does the software development (programming).
Your company's programmers are going to build a new web application to support a
critical business function. They've decided to use ______, which is a powerful open
source platform (OS, web server, database, and programming language) that has been
used to build some of the most powerful, popular web applications in use today. - LAMP
Suppose that your company is selecting a cloud-based software service for a critical
business function.
2025/2026 GRADED A+
Back in the 1940s -- before operating systems -- changing the printer on your
company's computer could require a substantial rewrite of its software, which was
expensive and inefficient.
With modern operating systems, when you change your printer, what simple change is
needed? - install a device driver for that printer.
Manager wants to get a report that integrates data from multiple business functions: HR,
finance, purchasing, manufacturing, and others. - ERP
Salesperson needs to track information about a set of clients - names, addresses, items
they've purchased, summary of each phone call, etc. - CRM
Product manager needs to track the flow of raw materials from suppliers into her
production lines, as well as the flow of finished goods out to the distribution channel. -
SCM
True statements about distributed computing - Distributed computing should provide
greater scalability than locally-installed applications.
Correct!
In general, distributed computing applications provide greater data security than
desktop applications.
Correct!
Distributed computing applications are generally more complex than locally-installed
applications.
Your company's programmers have created a custom distributed computing application
to meet a key business need. The system has multiple servers: application servers, web
servers, and database servers.
Those different servers communicate with each other using a(n) _________. - API
The acronym "EULA" refers to a - software licensing
True or False: Your company has purchased a perpetual license to UberCalc2000
software. This means that your company owns the software permanently and therefore
can do anything you want with the software. - False
As a tech-savvy business manager, you have an important role in making sure that your
organization's application development projects succeed.
Three months ago, your organization has decided that it had to write its own custom
application software to meet a particular business need. You worked with the
, developers and other stakeholders to clearly define the business processes, the goals,
and your requirements. The development team has now been programming for almost 2
months.
Now, months after the specifications were completed, one of your employees says,
"Hey, wouldn't it be great if the new application could also do this?" He is proposing an
entirely new capability that is not in the project specifications.
This request is an example of ___________, which should be avoided. - feature creep
"There's much more to the cost of software than just the purchase price."
Which of the following acronyms best relates to that statement? - TCO
Generally speaking, what portion of total IT cost occurs after the initial purchase?
(based on Gartner research) - 80
What percentage of IT projects fail? - 68%
What are the top two reasons why IT projects fail? - poor business analysis and poor
requirements specification
Suppose that for a particular piece of application software, its value to the user
increases as the total number of users increase. What term is used for that
phenomenon? - network effects
Brings new competition and innovation to the software industry - open source software
Brings incredible scalability on demand - only pay for what you need - cloud
Brings flexibility - run Windows on a Mac, etc. - virtualization
Open Software Source (OSS) statements that are true - With OSS, you have access to
the source code, so can add new features to the program.
OSS has no license cost.
An OSS product's community does the software development (programming).
Your company's programmers are going to build a new web application to support a
critical business function. They've decided to use ______, which is a powerful open
source platform (OS, web server, database, and programming language) that has been
used to build some of the most powerful, popular web applications in use today. - LAMP
Suppose that your company is selecting a cloud-based software service for a critical
business function.
