PRE-ASSESSMENT: HEALTHCARE OPERATIONS MANAGEMENT
(PKKC) Answered Correctly Fall 25
starting recognition programs - (answers)The support staff at urgent care sees no career
advancement within the facility. The facility knows it must identify other ways to increase job
satisfaction or there will be a high turnover rate. what action can increase job satisfaction?
developing a corrective action plan - (answers)A hospitals governing board of trustees has ask a
hospital administrator to find a solution to numerous compliance issues that have affected the
hospitals performance. Which initial action should the hospital take to address these compliance
issues?
by rounding with the staff - (answers)The former chief administrator of a health and wellness
center is reassigned after the staff lost trust due to lack of visibility. How can the new chief
correct this problem?
empowering nurses to use holding areas for patients being admitted - (answers)A hospital ER has
had frequent turnover in nursing positions, which has caused increase wait times. The hospital
must use new strategies to reduce employee turnover and decrease wait times. What leadership
strategy should be used?
你是想要一篇“眼睛容易阅读的”
中文文章，还是一篇关于“眼睛”
engaging front line employees feedback or current practices, providing mandatory training to
主题的中文文章？
help employees implement the protocols - (answers)A large healthcare system is currently
implementing an initiative to reduce catheter-associated infections for its inpatients—not only for
patient safety, but also as a strategy to ensure the organization is not penalized in its
reimbursements. Which 2 practices will assist in the implementation of this initiative?
engaging with all stakeholders - (answers)A hospital leadership team is about to start its hospital-
wide implementation of a Hospital Consumer Assessment of Healthcare Providers and Systems
program and has discussed best practices that should be implemented based on a recent
leadership seminar the team attended on the subject. Which strategy should be used to ensure
successful implementation of the program?
win-win - (answers)A well-established medical chain has discovered that infighting is taking
place between its high-level leaders over boundaries and responsibilities. The chief executive
, officer (CEO) wishes to resolve the in-fighting. Which conflict resolution method should the
CEO use to resolve this issue?
Flattened - (answers)A large healthcare organization is struggling and has decided it wishes to be
a more innovative company. It decides to reorganize its structure to support this initiative. Which
type of organizational structure will enhance creativity among its workers and managers?
Conduct HIPAA training and testing for competency - (answers)The chief financial officer
(CFO) of a hospital has received a HIPAA audit that has identified deficiencies in the
medical/surgical nursing unit.
Which strategy should the CFO and nursing director use to ensure that the department is
compliant with HIPAA?
Receiving a finder's fee for Medicare referrals - (answers)A low-performing physician's office
has struggled with new patient enrollment and is trying to increase its revenue. The physician is
concerned about non-compliance with the Stark Law. Which action is of concern?
The Hospital Consumer Assessment of Healthcare Providers and Systems survey - (answers)A
large metropolitan hospital has implemented strategic measures including improvement of
overall patient experience and survey scores. Leadership is seeking a measurement of the overall
initiative. What will measure你是想要一篇“眼睛容易阅读的”
success or failure?
中文文章，还是一篇关于“眼睛”
主题的中文文章？
Internal validity of the provided data - (answers)A hospital has recently implemented a
continuous process improvement to decrease the length of stay for patients in the hospital. The
plan will monitor the actual length of stay in comparison to the expected length of stay. What
must the hospital use to monitor this process?
Opportunities for care improvement, Alignment with mission, vision, and values - (answers)A
community hospital board, consisting of physicians and leadership, reviews performance data for
clinical measures. Objectives from the strategic plan are often selected by focusing on under-
performing clinical outcome areas, with a specific focus on quality patient care. Which two
components, in addition to patients' needs, should be considered?
Aspects of individual character, competence, training, experience, and judgment - (answers)The
board of a healthcare organization has had mixed success when filling board member vacancies.
(PKKC) Answered Correctly Fall 25
starting recognition programs - (answers)The support staff at urgent care sees no career
advancement within the facility. The facility knows it must identify other ways to increase job
satisfaction or there will be a high turnover rate. what action can increase job satisfaction?
developing a corrective action plan - (answers)A hospitals governing board of trustees has ask a
hospital administrator to find a solution to numerous compliance issues that have affected the
hospitals performance. Which initial action should the hospital take to address these compliance
issues?
by rounding with the staff - (answers)The former chief administrator of a health and wellness
center is reassigned after the staff lost trust due to lack of visibility. How can the new chief
correct this problem?
empowering nurses to use holding areas for patients being admitted - (answers)A hospital ER has
had frequent turnover in nursing positions, which has caused increase wait times. The hospital
must use new strategies to reduce employee turnover and decrease wait times. What leadership
strategy should be used?
你是想要一篇“眼睛容易阅读的”
中文文章，还是一篇关于“眼睛”
engaging front line employees feedback or current practices, providing mandatory training to
主题的中文文章？
help employees implement the protocols - (answers)A large healthcare system is currently
implementing an initiative to reduce catheter-associated infections for its inpatients—not only for
patient safety, but also as a strategy to ensure the organization is not penalized in its
reimbursements. Which 2 practices will assist in the implementation of this initiative?
engaging with all stakeholders - (answers)A hospital leadership team is about to start its hospital-
wide implementation of a Hospital Consumer Assessment of Healthcare Providers and Systems
program and has discussed best practices that should be implemented based on a recent
leadership seminar the team attended on the subject. Which strategy should be used to ensure
successful implementation of the program?
win-win - (answers)A well-established medical chain has discovered that infighting is taking
place between its high-level leaders over boundaries and responsibilities. The chief executive
, officer (CEO) wishes to resolve the in-fighting. Which conflict resolution method should the
CEO use to resolve this issue?
Flattened - (answers)A large healthcare organization is struggling and has decided it wishes to be
a more innovative company. It decides to reorganize its structure to support this initiative. Which
type of organizational structure will enhance creativity among its workers and managers?
Conduct HIPAA training and testing for competency - (answers)The chief financial officer
(CFO) of a hospital has received a HIPAA audit that has identified deficiencies in the
medical/surgical nursing unit.
Which strategy should the CFO and nursing director use to ensure that the department is
compliant with HIPAA?
Receiving a finder's fee for Medicare referrals - (answers)A low-performing physician's office
has struggled with new patient enrollment and is trying to increase its revenue. The physician is
concerned about non-compliance with the Stark Law. Which action is of concern?
The Hospital Consumer Assessment of Healthcare Providers and Systems survey - (answers)A
large metropolitan hospital has implemented strategic measures including improvement of
overall patient experience and survey scores. Leadership is seeking a measurement of the overall
initiative. What will measure你是想要一篇“眼睛容易阅读的”
success or failure?
中文文章，还是一篇关于“眼睛”
主题的中文文章？
Internal validity of the provided data - (answers)A hospital has recently implemented a
continuous process improvement to decrease the length of stay for patients in the hospital. The
plan will monitor the actual length of stay in comparison to the expected length of stay. What
must the hospital use to monitor this process?
Opportunities for care improvement, Alignment with mission, vision, and values - (answers)A
community hospital board, consisting of physicians and leadership, reviews performance data for
clinical measures. Objectives from the strategic plan are often selected by focusing on under-
performing clinical outcome areas, with a specific focus on quality patient care. Which two
components, in addition to patients' needs, should be considered?
Aspects of individual character, competence, training, experience, and judgment - (answers)The
board of a healthcare organization has had mixed success when filling board member vacancies.
