ETC certification UPDATED ACTUAL
Exam Questions and CORRECT Answers
In order to become a successful emergency telecommunicator, a combination of the following is
required - CORRECT ANSWER - training and temperament
If a field unit needs a certain type of assistance, it is usually up to that field unit to locate, notify,
and coordinate the additional resources. True or False? - CORRECT ANSWER - false
The IAED (the academy) enforces its Code of Ethics by withholding or revoking the
certifications of those who fail to agree to, or uphold, these standards. True or False? -
CORRECT ANSWER - true
When faced with an ethical dilemma in the communication center, the ETC should FIRST: -
CORRECT ANSWER - follow established protocol, procedure, and policy
A procedure that has been highly define, structured, and placed into a reference system is known
as a: - CORRECT ANSWER - protocol
In this course, the "three P's" refer to: - CORRECT ANSWER - protocol, procedure, and
policy
Wireless internet devices (such as smart phones) connect to the internet using: - CORRECT
ANSWER - wi-fi
Cell phone networks are divided into specific areas called cells, each with its own: - CORRECT
ANSWER - antenna
Prior to the development of emergency number technology, either the caller or the operator had
to try to figure out which agency or department emergency calls should go to, based on the
caller's location - CORRECT ANSWER - true
, What does the acronym TDD stand for? - CORRECT ANSWER - telecommunications device
for the deaf
What does the acronym VoIP stand for? - CORRECT ANSWER - voice over internet protocol
The technology that allows the ETC to take an automatic number identification (ANI) number
and "dip" it into an address database is called: - CORRECT ANSWER - ALI (automatic
location identification)
What does the acronym CAD stand for? - CORRECT ANSWER - computer-aided dispatch
The total number of emergency calls has increased dramatically due to wireless technology. True
or False? - CORRECT ANSWER - true
In the context of the communication process, the "medium" is: - CORRECT ANSWER - how
the message is conveyed
In the context of the communication process, "noise" can occur when you are thinking about
something else and essentially blocking out most or all of an incoming message. True or False? -
CORRECT ANSWER - true
Diction refers to: - CORRECT ANSWER - the choice of words and phrases used to
communicate
It is good practice for ECTs to try to impress callers by using specialized language. True or
False? - CORRECT ANSWER - false
Active listening requires the ETC to tune out distractions and focus on the caller's message. True
or False? - CORRECT ANSWER - true
Exam Questions and CORRECT Answers
In order to become a successful emergency telecommunicator, a combination of the following is
required - CORRECT ANSWER - training and temperament
If a field unit needs a certain type of assistance, it is usually up to that field unit to locate, notify,
and coordinate the additional resources. True or False? - CORRECT ANSWER - false
The IAED (the academy) enforces its Code of Ethics by withholding or revoking the
certifications of those who fail to agree to, or uphold, these standards. True or False? -
CORRECT ANSWER - true
When faced with an ethical dilemma in the communication center, the ETC should FIRST: -
CORRECT ANSWER - follow established protocol, procedure, and policy
A procedure that has been highly define, structured, and placed into a reference system is known
as a: - CORRECT ANSWER - protocol
In this course, the "three P's" refer to: - CORRECT ANSWER - protocol, procedure, and
policy
Wireless internet devices (such as smart phones) connect to the internet using: - CORRECT
ANSWER - wi-fi
Cell phone networks are divided into specific areas called cells, each with its own: - CORRECT
ANSWER - antenna
Prior to the development of emergency number technology, either the caller or the operator had
to try to figure out which agency or department emergency calls should go to, based on the
caller's location - CORRECT ANSWER - true
, What does the acronym TDD stand for? - CORRECT ANSWER - telecommunications device
for the deaf
What does the acronym VoIP stand for? - CORRECT ANSWER - voice over internet protocol
The technology that allows the ETC to take an automatic number identification (ANI) number
and "dip" it into an address database is called: - CORRECT ANSWER - ALI (automatic
location identification)
What does the acronym CAD stand for? - CORRECT ANSWER - computer-aided dispatch
The total number of emergency calls has increased dramatically due to wireless technology. True
or False? - CORRECT ANSWER - true
In the context of the communication process, the "medium" is: - CORRECT ANSWER - how
the message is conveyed
In the context of the communication process, "noise" can occur when you are thinking about
something else and essentially blocking out most or all of an incoming message. True or False? -
CORRECT ANSWER - true
Diction refers to: - CORRECT ANSWER - the choice of words and phrases used to
communicate
It is good practice for ECTs to try to impress callers by using specialized language. True or
False? - CORRECT ANSWER - false
Active listening requires the ETC to tune out distractions and focus on the caller's message. True
or False? - CORRECT ANSWER - true
