IAED ETC Certification UPDATED
ACTUAL Exam Questions and CORRECT
Answers
In order to become a successful emergency telecommunicator, a combination of the following is
required: - CORRECT ANSWER - Training and temperament
True or False: If a field unit needs a certain type of assistance, it is usually up to that field unit to
locate, notify, and coordinate the additional resources. - CORRECT ANSWER - False
True or False: The IAED (the Academy) enforces its Code of Ethics by withholding or revoking
the certifications of those who fail to agree to, or uphold, these standards. - CORRECT
ANSWER - True
When faced with an ethical dilemma in the communication center, the ETC should first: -
CORRECT ANSWER - Follow established protocol, procedure, and policy
A procedure that has been highly defined, structured, and placed into a reference system is
known as a: - CORRECT ANSWER - Protocol
The three "P's" refer to: - CORRECT ANSWER - Protocol, procedure, and policy
Wireless internet devices (such as smart phones) connect to the internet using: - CORRECT
ANSWER - WiFi
Cell phone networks are divided into specific areas called cells, each with its own: - CORRECT
ANSWER - Antenna
True or False: Prior to the development of emergency number technology, either the caller or the
operator had to try to figure out which agency or department emergency calls should go to, based
on the callers location. - CORRECT ANSWER - True
, What does the acronym TDD stand for? - CORRECT ANSWER - Telecommunications device
for the deaf
What does the acronym VoIP stand for? - CORRECT ANSWER - Voice over Internet Protocol
The technology that allows an ETC to take an automatic number identification (ANI) number
and "dip" it into an address database is called" - CORRECT ANSWER - ALI (automatic
location identification)
What does the acronym CAD stand for? - CORRECT ANSWER - Computer-aided dispatch
The total number of emergency calls has increased dramatically due to wireless technology -
CORRECT ANSWER - True
In the context of the communication process, the "medium" is: - CORRECT ANSWER - How
the message is conveyed
True or False: In the context of the communication process, "noise" can occur when you are
thinking about something else and essentially blocking out most or all of an incoming message. -
CORRECT ANSWER - True
Diction refers to: - CORRECT ANSWER - The choice of words and phrases used to
communicate
True or False: It is good practice for ETCs to try to impress callers by using specialized
language: - CORRECT ANSWER - False
True or False: Active listening requires the ETC to tune out distractions and focus on the caller's
message. - CORRECT ANSWER - True
ACTUAL Exam Questions and CORRECT
Answers
In order to become a successful emergency telecommunicator, a combination of the following is
required: - CORRECT ANSWER - Training and temperament
True or False: If a field unit needs a certain type of assistance, it is usually up to that field unit to
locate, notify, and coordinate the additional resources. - CORRECT ANSWER - False
True or False: The IAED (the Academy) enforces its Code of Ethics by withholding or revoking
the certifications of those who fail to agree to, or uphold, these standards. - CORRECT
ANSWER - True
When faced with an ethical dilemma in the communication center, the ETC should first: -
CORRECT ANSWER - Follow established protocol, procedure, and policy
A procedure that has been highly defined, structured, and placed into a reference system is
known as a: - CORRECT ANSWER - Protocol
The three "P's" refer to: - CORRECT ANSWER - Protocol, procedure, and policy
Wireless internet devices (such as smart phones) connect to the internet using: - CORRECT
ANSWER - WiFi
Cell phone networks are divided into specific areas called cells, each with its own: - CORRECT
ANSWER - Antenna
True or False: Prior to the development of emergency number technology, either the caller or the
operator had to try to figure out which agency or department emergency calls should go to, based
on the callers location. - CORRECT ANSWER - True
, What does the acronym TDD stand for? - CORRECT ANSWER - Telecommunications device
for the deaf
What does the acronym VoIP stand for? - CORRECT ANSWER - Voice over Internet Protocol
The technology that allows an ETC to take an automatic number identification (ANI) number
and "dip" it into an address database is called" - CORRECT ANSWER - ALI (automatic
location identification)
What does the acronym CAD stand for? - CORRECT ANSWER - Computer-aided dispatch
The total number of emergency calls has increased dramatically due to wireless technology -
CORRECT ANSWER - True
In the context of the communication process, the "medium" is: - CORRECT ANSWER - How
the message is conveyed
True or False: In the context of the communication process, "noise" can occur when you are
thinking about something else and essentially blocking out most or all of an incoming message. -
CORRECT ANSWER - True
Diction refers to: - CORRECT ANSWER - The choice of words and phrases used to
communicate
True or False: It is good practice for ETCs to try to impress callers by using specialized
language: - CORRECT ANSWER - False
True or False: Active listening requires the ETC to tune out distractions and focus on the caller's
message. - CORRECT ANSWER - True
