©THESTAR 2024/2025 ALL RIGHTS RESERVED 1:27PM. A+
MANA 444 - FINAL Exam Questions And
Answers |Latest 2025 | Guaranteed Pass.
Performance management is best categorized as a single event often associated with an annual
performance appraisal process - Answer✔False
Components of a performance management process usually identify training and development
needs of individuals leading to concrete plans for development of skills, knowledge and abilities
- Answer✔True
Human resource development is a part of a larger system known as training and development -
Answer✔False
Development is described as a planned effort to develop employees' knowledge, skills, and
abilities to help employees perform better at their current jobs - Answer✔False
The main goal of the Edmonton Police Service's mental health program was to improve
interactions between police officers and mentally ill individuals. This is clearly an example of
training initiative, NOT a development program - Answer✔True
One of the intrinsic benefits of training and development is the benefits realized by society -
Answer✔False
According to research presented in the textbook, a negative relationship exists between per-
employee expenditures on training and development and employee productivity levels -
Answer✔False
One of the reasons for the underinvestment in training and development by Canadian
companies is the perception that training, learning, and development expenditures represent a
cost rather than an investment - Answer✔True
Quebec is the only province in Canada to have mandatory training laws for companies with net
profits greater than $1 million - Answer✔False
1|Page
, ©THESTAR 2024/2025 ALL RIGHTS RESERVED 1:27PM. A+
Organizations that incorporate training bonds into their training programs may have the ability
to recover some of their training costs - Answer✔True
The key environmental factors that drive human resources and development within an
organization include technology, global competition, the labour market, and organizational
strategy - Answer✔False
Unlike many industrialized countries, Canada has NOT experienced in any meaningful way to
notion of "skills mismatch" - Answer✔False
Company ABC decides to provide selected employees with cultural sensitivity training as it
contemplates opening an office in Shanghai, China. This is a clear example of strategic training -
Answer✔True
The trend toward flatter organizational structures is causing some element of blurriness in what
constitutes traditional roles associated with management functions - Answer✔True
An organization's learning and training strategy most often with NOT directly influence its
training and development programs - Answer✔False
Restructuring, downsizing, and reengineering often lead to changes in employees' tasks and
responsibilities and so necessitate the need for training - Answer✔True
A high-performance work system may be described as a specific combination of human
resource practices that maximize the knowledge, skills, abilities, flexibility, and commitment of
employees - Answer✔True
When applying the ISD model of training and development, the process often begins with the
identification of a concern - Answer✔True
A needs analysis typically has three levels including an organizational analysis, a departmental
analysis, and a person analysis - Answer✔False
The ISD model of training and development has three major steps: needs analysis, design, and
delivery - Answer✔False
Studies consistently conclude that the majority of organizations do not use the ISD model,
opting for the more traditional ADDIE training and development model - Answer✔False
What is the term for the process of establishing performance expectations, designing
interventions and programs to improve performance, and monitoring the success of the
interventions and programs?
a. Performance review
b. Performance management
2|Page
, ©THESTAR 2024/2025 ALL RIGHTS RESERVED 1:27PM. A+
c. Performance evaluation
d. performance system - Answer✔b. Performance management
Which Canadian agency's report concluded that continuous learning and the transfer of
knowledge are key factors in fostering creativity and promoting organizational excellence?
a. Toronto Transit Commission
b. Conference Board of Canada
c. Alberta Government
d. Royal Canadian Mounted Police - Answer✔b. Conference Board of Canada
What is the central theme shared by the three main functions of human resource
development?
a. organizational development and career development
b. employee development and organizational development
c. learning
d. strategic development and career development - Answer✔c. learning
Several studies cited in the textbook appear to link training efforts by organizations and several
important organizational outcomes. Which statement is congruent with conclusions in these
studies?
a. training often leads to higher turnover and gross margins
b. training has a positive impact on overall customer satisfaction and profit levels
c. training is not linked to increases in productivity
d. training has a positive effect on an organization's competitiveness but no impact on
performance - Answer✔b. training has a positive impact on overall customer satisfaction and
profit levels
Which Canadian organization is cited in the textbook as using training as a strategic business
and retention tool? a. University of British Columbia
b. EllisDon
c. CIBC
d. Nelson Publishing - Answer✔c. CIBC
3|Page
, ©THESTAR 2024/2025 ALL RIGHTS RESERVED 1:27PM. A+
The performance management process includes several interrelated steps. What is the first
step?
a. developing performance goals
b. deciding on the process to train and develop employees
c. assigning appropriate rewards
d. developing standard rating forms - Answer✔a. developing performance goals
Which of the following statements is congruent with the notion of SMART goals?
a. SMART goals should have clear performance or behaviour criteria
b. SMART goals must address extrinsic motivators
c. SMART goals should be easily attained
d. SMART goals should not be time bound - Answer✔a. SMART goals should have clear
performance or behaviour criteria
According to the textbook, what is the number-one attraction and retention tool for many
organizations?
a. compensation
b. training
c. bonuses
d. development - Answer✔b. training
Which of the following is a major goal of the Edmonton Police Service as described in the
chapter-opening vignette?
a. to improve the productivity of police officers
b. to improve the confidence level of police officers when dealing with criminal elements in the
community
c. to link training programs to the department's strategic plan
d. improve interactions between police officers and mentally ill individuals in the community -
Answer✔d. improve interactions between police officers and mentally ill individuals in the
community
Which of the following are two extrinsic benefits training will give an employee?
a. an improved marketability and greater job security
4|Page
MANA 444 - FINAL Exam Questions And
Answers |Latest 2025 | Guaranteed Pass.
Performance management is best categorized as a single event often associated with an annual
performance appraisal process - Answer✔False
Components of a performance management process usually identify training and development
needs of individuals leading to concrete plans for development of skills, knowledge and abilities
- Answer✔True
Human resource development is a part of a larger system known as training and development -
Answer✔False
Development is described as a planned effort to develop employees' knowledge, skills, and
abilities to help employees perform better at their current jobs - Answer✔False
The main goal of the Edmonton Police Service's mental health program was to improve
interactions between police officers and mentally ill individuals. This is clearly an example of
training initiative, NOT a development program - Answer✔True
One of the intrinsic benefits of training and development is the benefits realized by society -
Answer✔False
According to research presented in the textbook, a negative relationship exists between per-
employee expenditures on training and development and employee productivity levels -
Answer✔False
One of the reasons for the underinvestment in training and development by Canadian
companies is the perception that training, learning, and development expenditures represent a
cost rather than an investment - Answer✔True
Quebec is the only province in Canada to have mandatory training laws for companies with net
profits greater than $1 million - Answer✔False
1|Page
, ©THESTAR 2024/2025 ALL RIGHTS RESERVED 1:27PM. A+
Organizations that incorporate training bonds into their training programs may have the ability
to recover some of their training costs - Answer✔True
The key environmental factors that drive human resources and development within an
organization include technology, global competition, the labour market, and organizational
strategy - Answer✔False
Unlike many industrialized countries, Canada has NOT experienced in any meaningful way to
notion of "skills mismatch" - Answer✔False
Company ABC decides to provide selected employees with cultural sensitivity training as it
contemplates opening an office in Shanghai, China. This is a clear example of strategic training -
Answer✔True
The trend toward flatter organizational structures is causing some element of blurriness in what
constitutes traditional roles associated with management functions - Answer✔True
An organization's learning and training strategy most often with NOT directly influence its
training and development programs - Answer✔False
Restructuring, downsizing, and reengineering often lead to changes in employees' tasks and
responsibilities and so necessitate the need for training - Answer✔True
A high-performance work system may be described as a specific combination of human
resource practices that maximize the knowledge, skills, abilities, flexibility, and commitment of
employees - Answer✔True
When applying the ISD model of training and development, the process often begins with the
identification of a concern - Answer✔True
A needs analysis typically has three levels including an organizational analysis, a departmental
analysis, and a person analysis - Answer✔False
The ISD model of training and development has three major steps: needs analysis, design, and
delivery - Answer✔False
Studies consistently conclude that the majority of organizations do not use the ISD model,
opting for the more traditional ADDIE training and development model - Answer✔False
What is the term for the process of establishing performance expectations, designing
interventions and programs to improve performance, and monitoring the success of the
interventions and programs?
a. Performance review
b. Performance management
2|Page
, ©THESTAR 2024/2025 ALL RIGHTS RESERVED 1:27PM. A+
c. Performance evaluation
d. performance system - Answer✔b. Performance management
Which Canadian agency's report concluded that continuous learning and the transfer of
knowledge are key factors in fostering creativity and promoting organizational excellence?
a. Toronto Transit Commission
b. Conference Board of Canada
c. Alberta Government
d. Royal Canadian Mounted Police - Answer✔b. Conference Board of Canada
What is the central theme shared by the three main functions of human resource
development?
a. organizational development and career development
b. employee development and organizational development
c. learning
d. strategic development and career development - Answer✔c. learning
Several studies cited in the textbook appear to link training efforts by organizations and several
important organizational outcomes. Which statement is congruent with conclusions in these
studies?
a. training often leads to higher turnover and gross margins
b. training has a positive impact on overall customer satisfaction and profit levels
c. training is not linked to increases in productivity
d. training has a positive effect on an organization's competitiveness but no impact on
performance - Answer✔b. training has a positive impact on overall customer satisfaction and
profit levels
Which Canadian organization is cited in the textbook as using training as a strategic business
and retention tool? a. University of British Columbia
b. EllisDon
c. CIBC
d. Nelson Publishing - Answer✔c. CIBC
3|Page
, ©THESTAR 2024/2025 ALL RIGHTS RESERVED 1:27PM. A+
The performance management process includes several interrelated steps. What is the first
step?
a. developing performance goals
b. deciding on the process to train and develop employees
c. assigning appropriate rewards
d. developing standard rating forms - Answer✔a. developing performance goals
Which of the following statements is congruent with the notion of SMART goals?
a. SMART goals should have clear performance or behaviour criteria
b. SMART goals must address extrinsic motivators
c. SMART goals should be easily attained
d. SMART goals should not be time bound - Answer✔a. SMART goals should have clear
performance or behaviour criteria
According to the textbook, what is the number-one attraction and retention tool for many
organizations?
a. compensation
b. training
c. bonuses
d. development - Answer✔b. training
Which of the following is a major goal of the Edmonton Police Service as described in the
chapter-opening vignette?
a. to improve the productivity of police officers
b. to improve the confidence level of police officers when dealing with criminal elements in the
community
c. to link training programs to the department's strategic plan
d. improve interactions between police officers and mentally ill individuals in the community -
Answer✔d. improve interactions between police officers and mentally ill individuals in the
community
Which of the following are two extrinsic benefits training will give an employee?
a. an improved marketability and greater job security
4|Page
